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B&B Advice Please

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Can anyone help me with some consumer advice and my rights?


I booked into a B&B on thursday night for three nights. Arrived last night at 4pm and had to leave and go home for a family emergency at 8pm after spending only 4 hours and only spending 1 hour in the accomodation.


I understand paying for the night we arrived but are we entitled to any refund for the other two nights? They are telling us they will not give us a refund for any night and there is a ten day cancellation period. That is not helpful to us as we only booked it less than 24 hours before.


Is there anything we can do?





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afaik they are entitled to keep it if they cannot relet the rooms


any holliday insurance to cover?

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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The larger chains usually restrict their cancellatins to the first night for a no show. B&Bs usually leave it to their discretion, as it would be based on ther evaluation of the situation, however it is not unknown for rooms once let, to be billed for the full stay, even if the customer leaves early. I think it might be unreasonable to demand your money back under those circumstances, however it is sometimes possible to negotiate a credit to be used later. Why not ask?


The flip side is if you (having paid) turned up, and you were told there was no room, you woud expect more than jusr your room rate refunded, but the actual cost of your replacement accommodate and something also for the inconvenience. So if it is the customer that breaks the deal, it isn't ususual to find B&Bs being inflexible.

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