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    • Hi CAG,   First time poster here.   I would like to start off by saying that I've read through various threads and it's quite heartwarming to see the level of attention and support you give to people dealing with often stressful and anxiety inducing circumstances. I'll certainly be making a donation as this is truly a valuable resource.   I've read several similar threads to my own situation but I thought I'd seek your advice.   I opened a letter just a few hours ago from London Collection and Compliance Centre which is dated 11th January 2022 for an amount totalling £870.68. I'll attach a copy below. I can't quite remember the date of the initial offence. For context, I boarded a bus (I believe in 2018) and unbeknownst to me, my contactless card did not register correctly on the reader. I had my headphones in with music playing and was sat for my journey and then was approached by a ticket inspector who informed me that I did not tap and therefore was unable to provide proof of a valid ticket. Despite explaining the circumstances, I was asked for my details which I provided in full. I was honest and forthcoming with the ticket inspector but I wasn't aware this would amount to a fine as I was provided with a printed pass for the remainder of my journey. I accept liability for not being able to provide proof of a valid ticket and do not wish to dispute this regardless of intent.    I'm not entirely sure why I didn't pay the fine upon receipt of TfL's initial correspondence but I'm a long time sufferer of anxiety and depression which at times is so debilitating that I'm unable to make the best decisions or carry out simple actions. Some of which would mean I wouldn't need to make this post. I struggled financially at the time of receiving this letter and further correspondence which placed I did not deal with correctly because of the mental state I was in. I struggled to cope with and stupidly I neglected my responsibility and buried my head in the sand. I made an error in judgement that I wholeheartedly regret.   As of writing (early hours of 26th January 2022), the 10 working days given in the 'Further steps notice' has elapsed (25th January 2022). I rarely receive mail and therefore I don't regularly check my mailbox. However, I decided to take a look today as I suspected I missed a Royal Mail delivery. I intend on calling the number on the letter at the earliest appropriate time in the morning and dealing with this matter. I'm desperate to right my previous wrongs as I've worked hard to deal with my anxiety by beginning therapy. However, like many others in this thread, I'm worried about the prospect of having a criminal record. I'm 26 years only and I don't have any previous convictions nor have I had any trouble with the law. I have a real love for the service TfL provides and I'm capable of listing off an endless stream of related trivia. I have no previous run ins with TfL and regularly travel on the network and pay the correct, full fare each time.    I'm worried about how this will affect my future in regards to employment and my intention of naturalising as a British citizen (I've been in the UK for 20 years now).   I'll note my primary questions below and would truly appreciate your advice.   a) If I get in contact with the number on the letter as soon as possible, will that be too late despite the close proximity to the deadline?   b) What would be the best potential approach to resolving this issue? (I'm unable to pay the amount in as a lump sum.)   c) If I were successful in arranging a payment plan/somehow paying the amount in full, how would that affect the court proceedings? Would this still result in a criminal record?   d) I've seen other threads which mention OOC settlements with TfL, would this be an option despite receipt of a 'Further steps notice' letter?   e) Should I end up in court or have the opportunity to speak to someone over the phone - will I be able to explain my circumstance and plead for leniency?   f) What other general steps would you suggest I take at this stage to mitigate the consequences?   Apologies for this post being so long, I wanted to include as much relevant detail as possible and I'm more than happy to provide any that's missing. I don't want to make excuses for myself. I completely accept I'm in the wrong for allowing things to get to this stage, despite the difficulty I had with my mental state but I want to do right by myself and deal with this. I'll post regular updates and be sure to include a conclusion once I deal with the matter regardless of the outcome.   Thank you in advance for looking at this post, I really do appreciate what you do.   IMG_2609.pdf
    • The worrying aspect is that they could well run away ... then a few months down the line, knowing full well you'd moved, sue you at your old address, knowing you would lose by default.  Therefore I suggest sending the above letter off on Thursday if the other regulars don't disagree, then on Saturday another one to just UKPM     Dear UK Car Park Management Limited,   re: PCN no.XXXXX   please note that I no longer live at XXXXX but that my new address is XXXXX.   Yours,
    • How about -     Dear Will & John,   Re: your reference XXXXX, vehicle registration XXXXX   cheers for your Letter Before Claim.  I rolled around on the floor in mirth at the idea you thought I would actually take such bilge seriously and then cough up.   Now you know and I know and now you know that I know all the reasons why these residential parking claims are utter pants.   Your thicko client, UKPM, have been hammered in court so many times in these cases, but if they haven't learnt their lesson and want another thrashing, fine, bring it on.   I see the government this week dropped tests for fully-vaccinated travellers returning to the UK, so if your client is daft enough to take me to court then I will delight in tolchocking them, then obtaining an unreasonable costs order under CPR 27.14(2)(g), spending it all on a foreign holiday, and then laughing at your client's expense while I down my aperitivi.   I look forward to your deafening silence.   COPIED TO UK CAR PARK MANAGEMENT LIMITED     Gladstone's and UKPM are well aware of where these letters originate from and that they would have a real battle on in court, so lately have always run away ... although of course there are no guarantees.   However, hang on through tomorrow and see what the other regulars think.
    • 'Walk the ice, take risks and do it quickly'View the full article
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Hi all,


I have been living in my home for nearly two years and I rent from a Housing Association.


Around three months ago i noticed in the living room i had black window sills, then on closer inspection i noticed that one of my kitchen window sills were covered in black mould (not my other window sill in the kitchen nor the bedroom one) Not too long after I went to clear out my chest of drawers as I wanted to pack the clothes I wasnt wearing away. I noticed two drawers full of clothes now were covered in mould, they promptly went in the bin. Then I looked in my wardrobe drawers and noticed all my cables (USB, printer, etc) were covered in this stuff, I took the drawers out and there is this black stuff up the walls. Two guitars, an external hard drive and my beloved electronic keyboard were the next casualties along with my brand new two seater sofa and armchair. So I spoke to my landlord via email and a surveyor arranged to come around.

The black mould appears on inside walls and sporadic in nature- on one kitchen window sill but not the other – not in the bathroom (which has no window nor an extraction fan) After a tour of the property, the surveyor advised me that I did not have mould/damp but I did actually in fact have a problem with mildew which was caused by condensation because apparently I was not appropriately venting the property. When asked to elaborate he said that my keeping windows open all day did very little and said that because of my washing and cooking (Due to my being unwell my sheets and towels get washed at mums and I do a clothes wash once every two weeks and open living room and bedroom windows to create a breeze to dry washing, and I live off microwave meals or reheats from good friends) I then asked him what the housing association were going to do and he said nothing. Due to the age of the building (built in 1920s to house sailors who had come in off the boats, the conversation to flats made in 1999) he said it wasnt viable for the HA to do anything. Later on that day I emailed the surveyor and asked for him to put everything in writing (I have Menieres Disease and during vertigo episodes I can find some things hard to take in and I forget. I am not stupid I just want the information in front of me to digest) he then sent me a very poorly photocopied leaflet on damp. I then emailed back and advised that I already had one of these having been downloaded from Haringey Councils website, I then asked again if the surveyor would be so kind as to write in a letter for me everything specific relating to this issues in my flat. I have heard nothing since.


Directly underneath my flat is a basement that water floods when the tide comes in, but according to the surveyor has nothing to do with 'The Mildew Problem'


I have chronic sinus problems and use a steroid spray for this. Over the last few months it has got worse. I disturbed some mould on my kitchen blind and after felt very unwell- like I had caught a virus for over a week and this triggered my latest vertigo episode. My carpets (a year old) have mould underneath them and stink. Both of my dogs coats stink of mould/damp and are bathed once a week which do their coats no good. This problem has been here a matter of months, yet I have lived here for almost two years, so if it was me wouldnt I have had this problem before?


Has anyone else been in a similar position and can advise what to do next? I don't think i'm imaginging this.......



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Its really impossible to advise properly without seeing the property.


It is true that 90% of cases where people believe there is a damp issue it is actually a condensation issue. However, this can lead some surveyors etc to automatically assume condensation.


All I can advise is to escalate within the HA using their formal complaint channels.

7 years in retail customer service


Expertise in letting and rental law for 6 years


By trade - I'm an IT engineer working in the housing sector.


Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.


Please click the star if I have helped!!

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