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Getting charged bills while on pre-payment


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Hi all, I have pre-payment meters for both my gas and electric Iam currently paying off a debt through these. The thing is everytime I get sent a statement/bill it says eg: £250 recieved thanks, then goes on to state that this amount has been added back to bill (charging the amount I have paid back to my bill) - so they are adding on what Iam paying through my meter if that makes sense?. So should I just send a SAR from the date I joined? thanks all :roll:

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It may be their bills that are unclear; it usually works in the sense that a set amount is taken each week towards your outstanding balance and your ongoing consumption is on a pay-as-you-go basis, and as such you would typically have used say £200 energy and £50 paid towards the debt.

 

I would ask them for some clarity prior to asking for an SAR which would cost you £10

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