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    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employess required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I wouid always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
    • There's a campaign against Serco and in favour of local public health people. Apologies for one bit of language but it's a memorable slogan.   https://twitter.com/i/status/1309910583790252037  
    • Hi.   What type of lease have you had up to now please?   HB
    • my options are if they can be shown they have some responsibility as they did earn commssion and the resturant has its payment. so both parties and paid and i lose out. if we can show they have some moral if not legal obligation then maybe they can give me some refund if not all.   imagine how many others being screwed over too?   beacuse it is online are we to be cheate for now untill goverment decides to govern this area of ecomerese or something?   i dont have a clue.
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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I've been a cagger since 2006 and over the last 2 yrs or so I have spent much of my time chasing the antics of a few DCA's or in the depths of Loan and Mortgage agreements and deep stuff many people find daunting (surprised myself how deep I've got!) ...BUT.....I have taken my eye off the original cause of bank and credit card charges so much so that I haven't a clue as to what the status is now or whether there are people still claiming these charges back so I thought I'd sneak on here in the Bear Garden before I make a complete ass (Bookie knows I'm an occassional ass anyway :madgrin:) of myself by opening up a thread on the main forum (I'm managing the risk as they say in the credit profession LOL). Anyway, are there any kind souls on here who might just tell me a couple of the basics on Credit card claims?

 

I know the bank charges issue resulted in charges being capped at £12 - (I think) but what has happened to the credit card charges? I had a friend around last night and he bought all his statements and there's £12 charges on those (Credit Cards) and some PPI, I know we can claim PPI, but what about these Late Payment charges, can we claim them back?

 

Just need bringing back up to speed if anyone wouldn't mind?

 

Thanks :lol:

Edited by andrew1

Cabot and the Cabot Fan Club Threads:

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/73598-dealing-cabot-101-cabot.html

 

Legal Actions Explained for Businesses:

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/20492-legal-actions-explained-company.html

 

Payplan CCCS Advice:

http://consumeractiongroup.co.uk/forum/getting-out-debt/128587-info-cccs-payplan-experiences.html?highlight=Payplan

 

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http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

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I'm glad you asked, I could do with an overview of it all again - got lost towards the end.

 

I know the OFT said they would investigate/intervene (some sort) of charges if they were anymore than £12, not capped as such. As far as I know credit card claims are still ok?!

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Well well, just had a phone call from a friendly cagger who spotted my plight. It would appear that card charges were set by an OFT ' Guideline' which said that any charge over £12 would be seen as excessive, but it's just a guideline so we can go for them still and people are winning, not like the banks where bank charges claims were given a thumbs down in court short of UTCC's Unfair terms s5.1 should anyone like to chase them. Apparently not many do.

 

However, credit cards are still being claimed and some are getting contractual interest too so on my chums first cap 1 card he has 30.59% contractual which should amount to a nice little claim if all goes well :lol:

 

I'll have to go and sharpen my knives for all these and swot up on a few threads I've been recommended to take a peek at, this is good news given I've been out of these things for a while.

 

Thank you young lady (you know who you are! - LOL) for saving my blushes!

 

 

Andrew1 xx :wink:

Cabot and the Cabot Fan Club Threads:

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/73598-dealing-cabot-101-cabot.html

 

Legal Actions Explained for Businesses:

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/20492-legal-actions-explained-company.html

 

Payplan CCCS Advice:

http://consumeractiongroup.co.uk/forum/getting-out-debt/128587-info-cccs-payplan-experiences.html?highlight=Payplan

 

How to use the Forum

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

A click on the scales below is appreciated if my posts were helpful

Do not regard my postings or suggestions as professional advice. If in doubt seek a professional opinion.

 

PLEASE DONATE IF SUCCESSFUL - Every little helps :)

 

PLEASE, Do not Private Message me with basic questions, start your own thread and PM a link if you wish, but I will not be able to respond to all individual questions as I am very busy on numerous other things and anyway, others cannot learn from PM's. It also stifles contributions from the vast talent base this site offers from it's contributors and I'm not all that clever really! :D Thank you.

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