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    • Debt charities have urged the Insolvency Service to develop stronger rules to protect customers from bad practice among IVA lead generators View the full article
    • Hi,     I'm in the process of voluntary termination of my moneybarn agreement, in accordance with secion 99(1) of the Consumer Credit Act 1974. I have returned the vehicle, it was collected by a 3rd party on behalf of MB, in driveable condition with fear wear and tear condition.  Their report states that the condition was "Average" (The options were Good, Average and Poor). I have paid more than 50% and recently, before starting the VT process spent £700 to make sure car is roadworthy (gearbox repairs). I am £880 over the 50% mark. Today I've received final billing letter estimating body repairs at over £1,300 (the bodywork is fine - peeling lacquer and alloy wheels would need refurb though). I've purchased the car at 7 years old with over 80k miles, through National Car Credit (pretty sure I've seen another topic on here about them). The car is now more than 10 years old, and I did take pictures + videos of the car before it was collected.   Now. I've had a payment holiday through April and May (which I don't dispute and will willingly cover the amount that they're asking for this payment holiday term) But however I'm not okay with covering the bodywork repairs for a car that is over 10 years old and wasn't excellent condition the day I've purchased it. It came with no service history book and only one key (on my own expense I've purchased another one and had it programmed)   No arrears on the account, no missed payments (just 2 month agreed payment holiday - between myself and MB) which I'm okay to cover. Given the car back in drive-able condition (it was very noisy the week before it was collected, hence why I've spent money on repairs) half of tank of petrol, kept tax up to the day it was collected.   Advice would be appreciated, thank you.   dx: I can't pm you as I haven't got enough posts on here, but if you'd like more details and see what has been sent and see the responses please PM me.     Thanks.
    • I am not a lawyer but I definitely think you are correct.   You will need evidence that Fast Track was not available on your way out - "Unknown reasons" sounds ominous. Do you have pictures/videos/written records to prove it?   Ryanair website states they are not responsible for you missing your flight as a result of fast track, but it doesn't say anything about not being responsible for the product they sold you not being available. Have you tried asking for a refund already?   Either way they sold you something that they did not provide - I don't see how this can be legal - and hopefully you should be able to prove it. Get written evidence that they refused to refund you (if you don't have it already) and take it straight to your card provider. (by many accounts it seems pointless to try and negotiate with Ryanair)
    • Hello everyone, recently I ordered 4 birds, 2 canaries and 2 lovebirds from a pet shop in Nottingham. When I received the birds, one of the canaries looked scruffy and had a bald spot on its back. when I asked the owner if this was normal he stated that “it is a baby and will be normal in a week” so I waited a week and I discovered it was sneezing throughout the night. I then decided to check their weight and the scruffy one was only 15 grams while the other was 26 grams. While weighing them I discovered they were covered in blood mites (small bugs that feed on blood) so I contacted him and he said I could return them but I’m unable to drive an hour to his shop so I offered to pay another delivery fee fr him to pick it up but he was ignoring me so I decided to try to treat them and bought many medicines and I cured their mute problem but now all 4 birds are sneezing, I’ve had many birds before and I’ve never had these problems so I asked him if he couldn’t please come pick them up but he kept reading my messages and ignoring me then when I called him he blocked my number so I messaged him on my other number laws showing te sale of an ill animal is prohibited and sent him proof of his false advertising (saying they were “excellent healthy birds”) proof fm their illness and he blocks me again. I feel scammed and according to the law he I is obligated to refund me for the birds and any medical expenses but I don’t know know where to report him or what to do about it. Any suggestions would  be greatly appreciated. Thank you 
    • well anyway. as its the same email then and not directed at them to pay no its not correct they have done it under gdpr etc etc.   so regarding the debt. what readings prior to this have you been sending? to prove this billing is correct or not  have regularly sent them before  and is the estimated readings higher than your actual usage. when does the debt First date back too aswell        
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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nstaudt

FastHosts account not fit for purpose

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Oh boy...

 

So, I tried out a fasthosts hosting package. I use them as a domain registrar, so I already had an account with them. I'm starting a new website and their personal hosting package sounded suitable to get things up and going.

 

Well, it wasn't suitable - their tech support failed to get a web page with one single line of code (literally) working (and that line of code was very simple - if you're running the advertised version of .NET... which they didn't seem to be able to sort out).

 

So, I (foolishly) thought to myself - no problem, I'll just move to a more capable web host and cancel that account.... how wrong I was. So far they have just refused point blank to cancel the package... even though I've told them it wasn't suitable and their tech support has failed to resolve my problem.

 

I opened the account about a month ago now... I tried to cancel before a month. (and it was advertised as one month free)

 

Now, to my mind, that means that I shouldn't be charged... and the first person I spoke to at their closures team seemed to agree, but now they're claiming they can't close the account for another year!!?

 

So, any advice would be greatly appreciated... I've found other threads about people wanting to cancel for random reasons, but none wanting to cancel because the service provided isn't fit for purpose, so I'm a bit lost. (and angry...)

 

Does distance selling legislation apply? (see whatconsumer . co . uk) If so, I never a) got a cooling down notice and b) the service has yet to be delivered (as far as I'm concerned, and I did apply to them for support...) and I signed up for the package over 30 days ago - does that give me a legal right to cancel?

 

Many Thanks,

Nathan.

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Well, credit to Fasthosts, they finally did give me a call and did admit that there was a problem and agreed to close the account.

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In regards to DSR as your mentioned the 7 days return starts from when the item is delivered to you or in your case when you started using the service. I need some clarification on the .NET part did they advertise as having .NET such and such running when in fact it wasn't? or wasn't set up correctly? If so if you have evidence of this you can reject the goods as you say they were miss advertised and not fit for purpose. Did you pay for just a month but they say the minimum is a year? If so as a gesture of goodwill to them I would say they can have the first month but not pay any more money. Do this in writing as it will be good evidence if they persue the money that you made a a fair offer to resolve the issue at the start.

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Cough cough - Atlantis

Well, credit to Fasthosts, they finally did give me a call and did admit that there was a problem and agreed to close the account.

 

Posted 9 days ago.

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