Lloyds tsb ppi claim unsuccessful

[DECA357]

I've just recently received a final letter from Lloyds in regards to a PPI claim. Letter stated that I was unsuccessful on the grounds that I did not provide enough evidence to back up my claim.

 

My claim was based around a Lloyds credit card PPI policy that was sold to me during a financial review meeting back in July 2003, during that time I was working less that 16 hours a week in a local pub; having just finished university. I was never informed during the meeting that I wouldn't be covered.

 

Would the next obvious step be the FOS? and in regards to evidence to support my claim, would I need a National Insurance statement for 2003? All I have currently is bank statements showing my weekly pay.

 

Any help or advice would be greatly appreciated. Cheers.

Edited September 28, 2010 by DECA357

[MARTIN3030]

Welcome to the site.

I am currently assisting another person with the same after Lloyds refused.

How did you take up the card ?

Was it in branch or by postal app/online ?

Have you got any of the terms/agreement ?

[DECA357]

Welcome to the site.

I am currently assisting another person with the same after Lloyds refused.

How did you take up the card ?

Was it in branch or by postal app/online ?

Have you got any of the terms/agreement ?

 

I was sold the policy & card during a financial review meeting in 2003 at my local branch. Think my claim was slightly rushed, in regards to that I failed to send off a SAR request; I didn't have much in the way of the original paperwork.

 

Going to send off my SAR on monday.

Edited October 15, 2010 by DECA357

[kennythecelt]

You need to get the SAR sent off and get the credit agreement.

 

Please read though this information from FOS. http://www.financial-ombudsman.org.uk/publications/technical_notes/PPI.html

 

It gives some very useful information which you could use in your resubmission.

[MARTIN3030]

Lloyds will almost certainly say that you agreed to their terms and conditions,had a cooling off period as well as option to cancel at any time.

They will also say that you were provided with a policy summary explaining terms and conditions.

 

Is this case actually at the Court stage ?

If so have they filed a defence? also is Hammonds or SCM dealing ?

[dj1971]

Deca,

 

Sounds like you have had a standard fobb off letter from Lloyds in the vain hope you will give up believing you have no further options.

 

Of course you know different and come to the right place for help and suggestions on what to do next.

 

The first thing that jumps out in Lloyds letter is that you failed to provide enough evidence. It is their duty to prove it was not mis-sold rather than yours to prove it was.

 

As you have now had a full and final from Lloyds, I suggest your next move would be to refer the case to Financial Ombudsman Service. This will cost you knowing, but FOS will charge Lloyds £500 for the pleasure.

 

It may well take some time for your case to rah an adjudicator at the FOS, I am aware they have been snowed under with new claims, some suggesting approx 2000 new claims received a week for ppi.

 

Also Lloyds have announced they will not be processing any further claims for PPI mis sell until the outcome of the legal challange between British Banking Association and the Financial Services Authority. Which will likely take quite some time to even get to court, then possibly through the whole appeals process. This being despite FSA stating they expect all claims to be processed as normal.

 

As I say, is entirely your choice which route you take, but my suggestion would be FOS as soon as possible.

 

Good luck

 

DJ

[MARTIN3030]

All banks are sending out a FOS questionaire (to those seeking PPI refunds) which they request is filled in.

[jdes26]

i beat them

have you sent out the lba?

 

ps..... gota phone call today from bbc journalist they want to interview me friday on claiming ppi......... documentary called rip of britain

anythings worth a go

[DECA357]

SAR & CA request with payment sent off this morning, hopefully will hear back from Lloyds in the next couple of weeks. Then I’ll take my complaint to the FOS.

Just to clear up this isn't going court, I still haven’t complained directly to the FOS. Thanks to everyone for their advice up to now, much appreciated.

[RedVixen]

Lloyds will probably taske full advantage of the 40 days on the SAR they usually do. If you get everything have a look at your contact record they sometimes show up some 'interesting' things which you can use against them

[penmarine]

subbing

[DECA357]

After sending my complaint to the FOS back in January, I finally received a letter from LLoyds TSB dated the 01/08 last Thursday offering a full and final settlement of £2753. This was including 8% interest.

The letter stated they would transfer this into my Lloyds current account, how long does it normally take to receive payment?

[RedVixen]

It didn't take long with my claim but I honestly can't quite remember. I know they exceeded teh FOS stated time scales regarding calculating teh rebate in the first place but the payment was sent out very soon after I received notification

[DECA357]

I phoned Lloyds last night, they quoted the usual 28 days.