By the way, I'm curious. Would the parcel shop have known what was in the parcel? Was it clear from the wrapping or did you have to tell them what it was before they gave you the receipt?
Well precedents aren't set at County Court level – but it would still be a useful piece of persuasion for further cases – and dissuasion for Hermes. However it won't come to that – and they will settle
I kind of like the idea of it going to court so it could set a precedent!
Suggested particulars of claim: see if this is correct and it addresses all the issues and you are happy to sign it off as a statement of truth.
In fact I've just checked – and it seems to have been at the end of May. So that is unlikely to be an explanation for the mixup that has caused your problem. Anyway, with this evidence and with their denial which is to be based on their assertion that the reference number refers to a completely different date, they don't have a hope in hell. I think I've already said that you should stand your ground on mediation. There is absolutely no reason to give way here and Hermes would be exceptionally stupid to push it to a hearing. If they did, then you would undoubtedly win.
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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