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Some stories on here, noobrider that is shocking and im sure ive read elsewhere of someone having the exact same thing happen to them as you, treacle dad 56 phone calls in 5 weeks that is incredible, i would have snapped by then,lol.

Im now going to tackle them, will start a new thread for my story, they are very aggresive in what they do and so incompetant.

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I was just looking at the contract and I can't fint he bit to tell me how many points of insurance I was sold.

 

Any ideas?

NatWest:

6/6/06 - Data Protection Act sent - £10 paid.

8/6/06 - Data Protection Act & £10 signed for.

29/6/06 - Statements received.

30/6/06 - Prelim letter £1397.94

11/7/06 - Prelim letter rejected

12/7/06 - Sent LBA

18/7/06 - LBA Rejected

24/7/06 - Moneyclaim £1779.56

31/8/06 - AQ Received

1/9/06 - Sent AQ + £100 (New Total: £1879.56)

16/9/06 - Received Cobbetts AQ

19/9/06 - Offer £1000 (Rejected)

22/9/06 - Settled in FULL £1879.56 (with disclosure)

Capital One:

6/6/06 - Data Protection Act sent

1/9/06 - Settled in FULL £775.37 (Default NOT removed)

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Hi Delorean

Best thing to do then is take the amount you paid in insurance and try to get some info from the branch ( spit).

 

Each unit used to be the same amount. just timed 2 .3or 4 times.

 

I still think getting a friend to posse as a potential customer to get this insurance info is the best ideal.

They could ask what they would need, what it covers and get it pinned down.

 

another way may be to say you are ill, off work and need to make a claim that way you may get the insurance telephone number and then the insurance office may tell you what insurnace you purchased. you dont have to make the claim just dont fill teh forms and dont send them back.

 

sorry I havent got any other thoughts.

 

Im as stuck with trying to get info out of other financial institutes turns out they are all as bad as one another.:(

 

keep trying

 

BL:)

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  • 1 year later...

I got a loan for £10000, £2000 was to pay an existing loan with them. The repayments were £282 for ten years (ridiculous i know), after three years of payments (£10152 later) i asked for a settlement as we sold our house, the settlement was an astonishing £13099.95. Is this legal it seems alot we paid over £23000 for a £10000 loan and were missold insurance which i am trying to get back

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  • 2 weeks later...

Has anybody actually got back the PENALTY INTEREST that Welcome like to add to the final figure when you pay the loan early?

 

I have 2 amounts on the same loan!

 

(I am back and coming for Welcome Finance)

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checkout my thread of the court hearing in which i got trounced by welcome (search MCFADWMC). included was a claim for Penalty interest which the judge said he could not decide upon as it was being considered by OFt in their case. which it isn't but oh well

 

anyway, the interest calculations and rules are contained within consumer credit early settlement reg 1983 or consumer credit ealry settlement regs 2004 depending on when your laon was taken out. 1st is for loans before 31st may 2005 second is for those taken after.

 

 

if you pm me with the following details i'll work it out for you

 

1.loan start date

2.amount borrowed

3.fees

4.insurances

5.total interest charged

6.number of payments made before settlement

7.total number of payments the agreement was originally over

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Welcome finance are currently driving me mad

 

I've had a change in my financial circumstances since taking out my loan and have been in contact with the National Debt helpine who have advised me to write to Welcome telling them of my situation and enclose a budget sheet with what I can now afford to pay. I have now sent them 3 copies of the same letter and have had no response. I have also sent them a letter 4 times telling them that I moved address in November 2007 and they keep sending letters to my old address (my parents) saying that they have had no payment off my etc etc and are charging my account £10 for each letter sent.

 

I've been told by the NDH to not communicate with them by telephone but I'm getting nowhere with sending letters. I'm 4 1/2 months pregnant and getting really stressed out about it which is not good for me.

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KellyDJ

 

One thing you could do (we did this with Clydesdale Financial Services -see link in my signature) is to start a claim for unlawful charges for the £10s they have chanrged for letters. These are no less contract penalties than bank charges are.

 

They call them letter charges but there is no way it costs them £10 - the computer writes it, outs it in the envelope and stamps it. The only human effort is putting it in the post and I expect Royal Mail does that bit. The letters are obviously in response to your breach of contract and are therefore contract penalties. Calling them letter charges makes them disguised penalites under OFT definitions.

 

My advice would be to top them up and send a slightly modified prelim letter from the bank templates library and follow up with an LBA in two weeks' time.

Steven

 

Using CAG Toolbar will generate much needed income - Download Here

 

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

My Wins

 GE Money Won unconditionally May 2007

NatWest Won unconditionally August 2007

Brighthouse Won unconditionally August 2007

Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)

Clydesdale Financial Services (now BPF) Won unconditionally February 2008

 

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

 

Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.

 

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I really hope someone can help me as im desparate for some sound advice on dealing with welcome finance.

 

I really don't know where to start.

3 weeks my partner signed a contract with welcome to buy a car from an independant dealer.

 

A week later, they said that the paperwork was not complete and we had not signed certain documents that we should have at the dealers premises so they emailed them to us to sign.

 

A week later they "claimed" they had sent the money to the dealer. Suprise suprise nothing showed up. After numerous phone calls from my partner and the dealer they said that today they definately sent the money and it should be received by wednesday.

 

Now I just don't know what to do because after reading several reports of them being complete dodgy people half of me wants to end the contract before it becomes a horror story for us. We were also sold insurance that we were told we had to have- of course legally we don't have to take that insurance- how do we get them to take it off our balance as it was miss-sold??

 

 

Im not quite sure where we stand, but I know legally that the contract HAS to be signed at the dealers premises with witnesses or it is void.

I have emails to prove that about half of the contract was signed by my partner at home after they emailed it to us.

I REALLY REALLY NEED SOME ADVICE! We really need this car and we have no other means of buying one, but the company are terrible so i just don't know what to do!

 

caroline

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Does anyone have the complaints address for Welcome finance?

 

I've sent yet another letter via recorded delivery specifically telling them that I would like a reply to my letters in writing as I am refraining from any telephne contact with them at the advice of the National Debt helpine and they're still leaving phone messages on my mobile and my mums home number.

 

I am sick and tired of this company's lack of response. I want to make payments asap but am not going to do so until they reply to my new proposed amount.

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I don't have a specific address for complaints. I would write to

 

Mere Way

Ruddington Fields Business Park

Ruddington

Nattingham NG11 6NZ

 

or head office

 

Kingston House

Centre 27 Business Park

Woodhead Road

Birstall

Batley WF17 9TD

 

marked Customer Complaints

Steven

 

Using CAG Toolbar will generate much needed income - Download Here

 

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

My Wins

 GE Money Won unconditionally May 2007

NatWest Won unconditionally August 2007

Brighthouse Won unconditionally August 2007

Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)

Clydesdale Financial Services (now BPF) Won unconditionally February 2008

 

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

 

Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.

 

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  • 10 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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