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Thomson Holiday cancellation required to pay full deposit.


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In july 2010 we booked a holiday in Florida may 2011 with Thomson. The holiday, was booked by telephone and a deposit paid using a card.

We are now unable to take this holiday, we wrote to Thomson per there Important Customer Information. received a letter back giving us a telephone number to ring.

Spoke to Thomson regarding the cancellation, we were asked to read our booking details.

The booking was made using their Low Deposit offer £358.75, they now require a further £775 for cancellation i.e. the full deposit cost.

1. This was never mentioned during the initial booking telephone call.

2. The booking details arrived by mail sometime later.

3. Thomson do not keep the recorded original call.

4. Thomson have turned the case over to their debt recovery department with a final statement that they will "see you in court".

The cancellation due to huge loss in income. Do we have any recourse to challenge because we weren't made aware of cancellation penalties. We have given them nearly 9 months notice.

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