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LLoyds still pay out on cancelled card


Tweeney
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I am at the stage where I am so annoyed with Lloyds that I'm lost for words! Basically, a lovely payday loan company applied to my Lloyds account for the full balance, thus making me very overdrawn. I contacted Lloyds and asked how they can authorise such a payment that would make me overdrawn on my account, that didn't actually have an overdraft! I was basically told that the payday loan company can use a "special retail code" that basically forces the payment through so they can get their money. I then had to set up an arrangement with Lloyds to pay back the money owed. In the meantime, I have had to set up an alternative account with another bank to be able to manage direct debits etc.

 

Now, the same thing has happened again, despite me cancelling my debit card with Lloyds. I was basically told that even though I have cancelled my card, any previous arrangements with companies would still be honoured! How ridiculouse is that :x

 

She said to me that the transaction could have been in the system whilst I requested my card to be cancelled. I said that wasn't possible as I requested the card to be cancelled 2 weeks before the transaction on my account. I stated that I was not amused by this and asked for a copy of their complaints procedure - to which I was told that they don't have anything they can send me, only tell me how to make a complaint! I asked for the correct address to send a complaint to, and was basically given - Lloyds TSB Bank plc, Box 1, BL1 1LT. And that was the full address??? I have since checked on their internet page and found a different address. How incompetent are they to not be able to supply a copy of their complaints procedure, and then give me the wrong address???

 

Words just fail me!!!!:x:x:mad2::mad2:

 

Has anyone had to make a complaint against Lloyds, and if so, how did they get on?

 

Thanks for your help

 

Sue

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hi, i have made many complaints the best way is to send a formal letter of complaint to your local branch manager, or to csrt i have a telephone no , i will look it up if you want i have always recived a reply . lloyds tsb are indeed very devious with sending correct reply addresses i think that they hope you will go away.

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hi, again here is the tele no 0500 758888. and the address is CSRT 2nd FLOOR, ATLANTIC QUAY, 45 ROBERTSON WAY, GLASGOW, G2 8JD. i have always recived a responce from them and they will log a formal complaint on the phone they will also give you a ref no. thier complaints proceduer is a leaflet called "how to voice your concerns"

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