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mis-sold course?


nixter99
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Hi

Ok here goes.

Signed up for a course with ICS home learning and paid the deposit. Nice lady on the phone took my payment and told me about the 3 installments of £215.49. Also, I would be paying £200 ILA which would get the cost down a bit.

Anyway, this morning I checked my ICS account online and discovered that, less the deposit and ILA voucher, I still had 3 outstanding installments of £215.49!!!!!!!!!!!!!!!!!!!!!!!!! I felt sick. phone them up and they said the course actually costs £911!!!!!!!!!! This is the first time I've heard this figure and have no idea where they plucked it from, as the price advertised online for the course is £719.20. However it now looks as if this price is only available if you pay up front online.

Anyway, they won't let me cancel as I'm outwith the 7 day returns period. My point is, where on earth did they get £911 from? If I'd known it was that dear, I'd never have bought it!!!! They say they'll look into it but can't give me any kind of timescale other than "Some point this week".

Sent them this e mail - ahem...

 

I wish to cancel my course and will return all materials to yourselves. I believe that I was mis-sold this course. I was under the impression that this course would cost me £719.20, as advertised on the website. However, on checking my account online, I have since discovered that you have in fact charged me £911 and that I still have 3 installments outstanding of £215.49! This excessive figure does not even include my £200 ILA voucher which I have already used to pay for this course.

Therefore, as you have mis-sold this course to me and given me misleading information, you are liable under the Sale of Goods Act 1979-1982 and, should my contract not be cancelled I will be taking the matter further.

 

Please can someone tell me if I have a leg to stand on???????

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Forget the emails-keep this in writing sending surface mail Recorded delivery to their H.O.

How did you pay for this ?

Have you got a copy of the terms and conditions ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Ruth Brokenshire

Customer Services Manager

Home Learning College

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Licence Number:0630074

Licence Status:Current

 

Current Applicant / Licensee:

 

Business NameCompany Registration Number International Correspondence Schools Limited898213

 

Categories:

 

Consumer credit Credit brokerage

 

Right To Canvass Off Trade Premises:Yes

 

 

Trading Name(s) (Current):

 

ICS

 

Issued Date: 13-Aug-2009

Date Maintenance Payment Due: 12-Aug-2014

 

 

Legal Formation:

 

Body Corporate (incorporated inside UK)

 

Current Individuals that run the organisation:

 

NamePosition alison doyle ALISON DOYLE SALLY PULVERTAFT

 

Nature of Business:

 

Other

 

Current Address(es):

 

Address TypeAddress Correspondencefirst floor , Skypark 5, 45, Finnieston Street, GLASGOW, G3 8JU, United Kingdom Principal Place Of BusinessFirst Floor, Skypark 5, 45, Finnieston Street, GLASGOW, G3 8JU, United Kingdom Registered OfficeEquitable House, 47 King William Street, London, EC4R 9AF , United Kingdom

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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No dont do that.

First step is to inform them that you believe you was mis-sold the package.

State clearly what you have said here-keep it straight and factual.

This could also be a breach under CPUT 2008-that is to say that your decision to take this course was made in consideration of what you believed to be the facts.

Had you KNOWN that the course would be costing you MORE then you would not have gone ahead with the purchase.

Outline clearly that you want a full refund,and will be returning all supplies once agreement has been reached.

Set out your targets -give them 14 days to respond positively.

Make it clear you expect a response by 14 days.

Make it clear that you will be taking this up with your local Trading Standards if you do not get any undertakings,and that you reserve the right to seek recourse via the small claims court should that be needed.

Keep a copy of the letter.

Meantime,get everything together which you will need if you do escalate.

I would personally take it up with your local TS office.

Before then,you need to have a response from ICS.

Send your letter to their registered offices as detailed in the CC licence detail above.

Keep us posted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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