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Southern Electric final bill


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I changed electricity suppliers back in August, having been with Southern Electric for a while, and cancelled the monthly direct debit just before the DD for the new supplier was taken in September. Southern had a month to take the final payment before I cancelled the DD, but took no action. So I thought I would wait until they sent me a final bill and then pay them, having had a revised bill in early august saying that they owed me £17.50. I worked out that the most I would owe would be £50 or so. I then got a phone call early this month asking if I knew there was an outstanding payment - I explained that I hadn't had a final bill, so the guy promised me he would email it to me straight away. They sent me a duplicate of the revised bill saying that they owed me £17.50 :rolleyes:

 

Fast forward to today, I have received a "Unpaid final bill" letter asking me to pay £175. I nearly fell off the chair in shock. I have yet to receive any sort of bill or explanation as to how they have arrived at that amount. And of course the letter was carefully timed to arrive on a Saturday when all the offices are shut, so I can't find out until next week.

 

Do they have a habit of making up dubious final demands? The way they have handled this makes me very suspicious that they just hope people will pay up what is asked :-x

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Hi Huff & Puff

 

I would send them a SAR Request with a postal order of £10. They will send you all the data they have on your account including statements etc. You can then work

out what it should be. Don't rely on their explanations. They have 40 days to respond to your SAR Request.

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I would say, that whilst a SAR is a good idea, you could possibly avoid spending the £10 on this.

 

Send them a letter enclosing a print out of the bill that was emailed to you along the following lines:

 

Dear Sirs

Thank you for your letter of (Xdate) advising I have an overdue final bill of £175.00. Attached for your reference is a copy of a bill that was sent to me previously showing that I have a credit balance of £17.50.

 

Please, therefore, explain how the balance has changed so significantly. Whilst I was a customer with you, I paid for my energy consumption via Monthly Direct Debit, and am therefore shocked to learn of this supposed outstanding balance.

 

I trust that you will provide me with a full break down of the charges to the account and that further correspondence will not be necessary on the basis that there has clearly been some error on your part.

 

If I do not receive a satisfactory response to my complaint, I will have no alternative than to escalate my complaint to the Energy Supply Ombudsman. May I draw your attention to the fact that if this escalation is necessary, you will incur charges levied by the Ombudsman and most likely an additional cost in the form of a compensation payment being made to me for the poor customer service you have provided

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