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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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QQ advice pleaaaaase


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Well im waiting for a reply and I have also offered £50 which I think is reasonable!

 

Did you get a default on your credit report paxon?

 

Looks like they are gonna be a pain in the neck but nothing we cant handle! I will be persistant with the £50 for a few emails but if they still refuse then more fool them! :lol:

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Tink, did you write/email or call them?

 

I think we need to be prepared to have our credit file scr**d. Don't think there's anything we can do about that one, that's if they can be bothered to let the CRA's know. It's a CCJ I would want to avoid but they have to go to court to have that issued.

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I emailed them, they have only sent me this letter no calls or anything..

 

Yeah thats true. I dont want a CCJ either so just trying to get it sorted but sounds like they wont make it easy.

How long have you been waiting to be passed to DCA?

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Hi there

I defaulted last month, have set up payment plans with 2 of my PDL's (WDA and 24/7 Moneybox) - I have another 4! QQ, Lending Stream, Payday Express and Pounds Till Payday. I'm expecting at least one of them to hand over to a DCA very soon. How long after you defaulted with QQ did they hand over to Mucky Hall?

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Hi Dulwich

 

Depends who you have loans with I think. I was able to set up payment plans with WDA and 24/7 Moneybox almost as soon as I defaulted. I made the first payment the week after I defaulted. However, the other PDL's have not yet agreed to anything! They are Quick Quid, Pounds Till Payday, Lending Stream and Payday Express, so I have paid nothing towards these as yet.

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Well that suits me fine as I'll have the other PDL's paid up by then so should free up some more money to negotiate.

 

Yeah send them another email and tell them to jog on!

 

Good Luck Tink! Don't forget to keep us updated. I will do the same. x

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Yep thats right, no payment was made to QQ.. I tried on several occasions but after so long it feels like your banging your head against a brick wall!

 

Wonga and payday uk wernt too bad at setting up a plan though.

Will do glo, good luck to you too.. I shall keep you updated x

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lol I am indeed.. phone pings everytime I get an email saying someone has replied to my thread.. Finish soon though :whoo:

 

I find it quite strange Muck Hall have not been bombarding me with phone calls - not that im complaining!

Edited by Tink_2010x
typo
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I find it quite strange Muck Hall have not been bombarding me with phone callslink3.gif - not that im complaining!

 

------------------------------------------------

 

same here i changed my details on my q'q account though before i defaulted i now work for sallys fish'n'chips!

 

 

A quick question for anyone in the know if mucky hall are just bluffers what happens?

I mean do they just keep sending stupid threats for 6 years until you tell them its statue barred or will they themselves sell the debt on?

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Glo,

They will hand it to clarity credit management, they to be frank were the easiest dca I have ever dealt with got a few letters from them offering me a reduced settlement and loads of calls. I ignored them for a bit them fired 2 emails of to them and they without question accepted a £10 per month payment plan (for £600).

Never spoke to anyone as I use there payclarity website to make the payments.

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I told MH that if they didnt accept my payment offer then they could take me to court and with what I have coming in at the moment the judge would prob only award them a £1 amonth. They accepted.

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