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antonyhunter

VODAFONE debt letter

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Hi there,

 

wondering what advice there is out there...

 

I recently received a letter informing me that a large sum of money has now been passed onto CapQuest due to Airtime debt and Early Cancellation Fees. It is to my knowledge that this contract was cancelled in writing a long time ago (over a year ago). I have since moved house and, as i thought my ties with Vodafone were now severed, I did not feel the need to update them with my new address. Therefore this is the first letter I have received about this 'debt' and I dont even know how they got my new address anyway!

 

They are asking me for nearly £800 with no real breakdown of this cost and the telephone operator at CapQuest was very unhelpful and practically bullied me into paying a first installment, threatening court action if I didnt!

 

I can see from previous posts that if I call Vodafone, they are only going to tell me to speak to CapQuest.

 

Help!

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As advised by previous posters, I have contacted Vodafone on the enquiry from with a link to this thread and the code in the subject line.

 

I literally haven not heard from Vodafone since 2008 until now- when they're asking me for all this money. I haven't checked but I'm guessing its on my credit report too.

 

Thanks in advance.

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hehe

crapquest up to their usual fleecing tricks

 

lee will sort it

just hang tight.

 

dx

  • Haha 1

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi Antony,

 

From your posts here something would seem to have not gone according to plan.

 

Don't worry though the Web Relations Team is here to help where it can and if you could email your details across to us by following the steps in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems we'll get this looked into.

 

Once you've sent your email across you'll receive an automated reply with a reference number. To enable me to make sure it reaches us could you update the thread with this and I'll come back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

 

Thanks so much for responding so quickly. Have sent the e-mail and the ref is: #4221105.

 

Hope to hear from you soon.

 

Antony

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Hi Antony,

 

Thanks for updating your thread with your reference number.

 

As soon as I have been able to take a closer look at things here I'll be to get back to you as quickly as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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