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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm not sure if anyone will know this but you never know!


I heard recently that someone had done a check on me. The key points are I was left some money in a will a few months ago and the check that was done found this out due to my dealing with the solicitor. I thought all dealings with solicitors were confidential so was a bit surprised it appeared to be public avaialable even to the amount of money I had inherited. Other things were details of my parents and things I guess are on the electoral register which I guess are public available.

The person who did the search was a barrister. Basically the barristers son likes my girlfriend and I guess was hoping to find something to put her off me. I am basically wondering if there is anything I can do as it seems an abuse of position, if nothing else to be able to invade my privacy like this. Does anyone know what search this is that was done and any rules around this?



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If you have a name on the search then you have proof and possible chance to have it looked into - but I would wait for someone with legal knowledge to come along as I could be talking rubbish.


I had a similar problem some years ago whereby I found papers showing searches done on my ex and myself by my new partner. Needless to say I felt it an invasion of privacy and should have kept the paperwork as proof - anyone who goes that far to find out things is not someone to take lightly, and I would personally see it as infringement of your rights, but legally, I don’t really know, sorry to say.

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Thanks for the feedback it is reassuring that others also think there is something wrong here! I've emailed the law society though when I have done this before they tend to be more on the side of the solicitors, barristers etc than the public. But looking at the ICO website I will ask the solicitor who had my information for their advice, as in my view they should have protected my data better and perhaps I can approach the ICO on this basis.


If anyone in the legal profession does know of what search would have been done and any terms of use attached to this, I this would be appreciated. Trying to confront a barrister is not something I will do lightly so I'd like to have as much supporting information as I can as they make a fulltime job of putting their arguments forward of course.

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But he didnt know there was a will and the will doesnt say the value of the estate to know how much I inherited. My girlfriend didnt know I had inherited anything before this so all he had to go on was my name and address. He did a search and found that I had had contact with a solicitor then some how found out the reason I had seen the solicitor, even though I thought there was something called client confidentiality. My guess is there is a computer system that all legal people have which has the details of everyones dealings with solicitors, the reason for this I have no idea. My initial thought is that certainly the data protection act prevents information being given out other than for approved reasons logged with the data protection registrar and I can't see this would fall in to that. The problem is I don't know anything about the computer system to go much further.

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There really isn't such a computer system. I'm fairly certain that anything he got was publicly available info.


If you tell me what he knew about you, I'm sure we can say where he got it from. Wills say what someone inherits, and there are house price records. Other records show how owns property, where people live, and what debts someone has. You'd be amazed what you can get for a tenner.

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Probate Records are a matter of public record, and always have been. This is why newspapers runs stories of Mr XXX having a 'fortune of....' - the figures are those disclosed by the executor as part of the settlement of deceased's affairs. It's just like the Land Registry, anyone can discover the exact figure you paid for any property, by paying the fee and asking for it.

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