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Scottish Power-£35 credit after 6 months switch-anyone got this ?


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Earlier this year Scottish Power ran a campaign in my area coded CDQT.

Agents did doorstep calls and where they felt appropriate told that they could offer better deals on both Gas and Electricity.

In March I had one guy calling on me,I am not easily fooled and asked lots of questions.

I am on prepayment meters for Gas and Electricity and was with Eon.

Agent told I would save a non standing charge on Electricity meter and also Gas would be cheaper.

He also said I would get £35 free credit when I had been with them for 6 months.

Eon refused to sign over the Gas account as in arrears-I thought fair enough-checked Scottish power leaflets their agent left and it states £35 for either both or 1.

 

As weeks go by-I notice that theres still showing a standing charge on meter for electricity.

Sent SP email in their customer support webpage ....no reply.

Sent letter by RD ....no reply and no proof of delivery online.

 

As 6 months approached I sent another email-what about the £35 ?

 

No reply.

 

I have sent a final LBA asking for an explanation.

 

Looks like I will be taking this to small claims...and its going to cost them a bit more than 35 quid.

I would be interested to hear from anyone who has had similar problems.

 

For info-although the energy companies can refuse to allow a switch if there are arrears,its worth asking the new company if they will take on any debt if you are on a prepay meter-if the tarrifs are benefitting.

Another tip if you have water charges arrears,is to contact your water trust and see if they can offer help with utility arrears-for example United Utilities Water Trust can offer help with Eon and I think BG.

If you have had help from a water trust in the past,then you usually have to wait 2 years before applying again.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Well lets see them hiding when my County Court claim lands on their desk for breaches under CPUT.:-)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Nope-while I can understand your message-I have already rolled my sleeves up.

As far as I am concerned there was nothing in my agreement that said I had to deal with Colin on CAG to get my £35.

If they cant be bothered to respond to 2 emails and a letter,then I cant be bothered trying to deal on here.

I have already printed off my LBA and will be posting first thing Monday.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I am not actually anticipating it will get to Court.

My hope is that informing them that its on the table will get things sorted.

I would prefer that it does not need small claims,but thats up to them.

Many people are under the impression that companies have some god given rights to be allowed 8 weeks to resolve things.

Theres nothing in legal statute that says this-if it can be seen that you have tried to avoid taking the legal route by attempting to get resolution,but have not had any response,then it is reasonable to consider pre action protocols have been exhausted.

The LBA will give them a final chance to take this seriously.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Lets hope it falls onto the desk of someone who will finally grasp the nettle and do the right thing and get this sorted out.

This does seem a relatively straightforward issue to resolve and one which I would certainly not expect to take long but as you say it's once again up to them to get their house in order and pay up the £35.00 previously agreed.

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Hi Martin

 

Sorry to hear about your situation. I'm concerned about the lack of response from the emails you have sent and also the letter. If we have receive your email / letter and not responded to this, then we have failed a guaranteed standard and we will be due you a payment.

 

From what you have posted, if the original agreement was for you to be billed on a No Standing Charge tariff then that is what we should do. Your account can be easily rectified. We can also investigate the £35 payment that you were also promised. Have a look at our internal complaints procedure below. If you have been unsuccessful at level 1, then escalate the matter to level 2 and we will carry out a full investigation for you. Going straight to county court at this early stage seems a little premature.

 

http://www.scottishpower.co.uk/support-centre/service-and-standards/complaints.aspx

 

Let me know if you have any further questions or if you would like me to investigate your account for you. I will be more than happy to help.

 

Kind Regards

 

Colin @ ScottishPower

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Thank you Colin.

I have sent my letter off today,and outlined everything in there.

As I indicated,Court is not the first option,and hopefully will not be needed.

However,I am tired of reading reports and stories of Utility companies ignoring its customers complaints.

My letter will give opportunity to look into my complaint.

I will be updating here once I am in a position to do so.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Well I was also checking my tariffs last night.

My meter shows 3 different rates

G 14603.80 kwh

 

H 14603.81 kwh rate 1

 

I 11.79 rate 1

 

I assumed the higher tariff was for first xxxx units before the lower one becomes available,yet both higher and lower tariffs are displayed as rate 1

 

On checking my Eon last billing,I saw that there was only one rate of 9.0 per kwh.

So seems that SP are def more expensive.

 

I also confirmed that setting F says weekly charge £1.27.

 

This means that if the meter is on emergency credit and has say 1.00 left-you should be able to get a £5 top up-but it doesnt work like that-you have to get £6 or £7 otherwise it will not come on because it is waiting for the £1.27.

It is very frustrating when you have to go and get another £5 to cover this.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Martin3030

 

The G reading on your meter is the total number of units used. The H reading is the units that have been used on the standard rate, or the day rate if you have a 2 rate meter. As both G and H are the same, it is clear that you have a 1 rate meter and only require to give the H reading if this is asked for.

 

I is the price of each stanard unit and this price includes VAT at 5%. The unit rate on previous bills may show a unit rate non inclusive of VAT so bear this in mind if you are comparing prices.

 

Your meter will only register a payment if after it has been credited the meter is more than £1 in credit. For example, if you have 90p left on your emergency credit (i.e. you have used £4.10 of emergency credit) and you top up £5, your meter will still show 90p because the £5 payment that you have made does not put your meter more than £1 in credit. The reason for this is to encourage customers to stop using the emergency credit as the meter does not collect the daily standing charge when in the emergency credit and this is then taken off when the meter is final put into credit.

 

To save there being any future confusion I would recommend topping up the meter and keeping a credit balance on it.

 

I hope this helps. Let me know if you have any further questions and I will be more than happy to help.

 

Kind Regards

 

Colin @ ScottishPower

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