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    • Spoke to my SIL a short while ago Andy and he had the following to say.....     No, he had left their employment by this time, in fact he left January of this year.     August 2013 up until January 2020     Yes, in fact he had a staff MORE card.     He laughed and said "Hell Yes" This even extended to the pubs deputy manageress whom he described as the worst offender and knew that my SIL was doing it as well as other staff members.   There is a story here....   He told me that after he had left, the company fraud guys came in to do an audit with her unofficially being the main target. He has an idea that she may well have been caught with her hand in the till and so she sang like a canary to save her own arse.
    • this is what shell have just sent me in email, confirming mistakes were made it the final response / deadlock letter, they are only telling me this now, 6 months after the deadlock letter was sent to me and long after court action started   please is the actual deadlock letter binding, or can they just noll and void it like this?   Thank you for taking the time to speak with me this evening regarding your account. As agreed, I am emailing you with the details of what was discussed during our phone call so you have a copy in writing. I advised that you previously had an account with Shell Energy (formerly First Utility) for property  and this has an outstanding debit balance of £187.24. However, due to the age of the account and when the invoice was produced on this account, this balance is being cleared. This balance will be cleared within 10 working days and the account will be closed at a zero balance. In regards to account  I advised that back billing credit of £630.45 that was applied in April 2020 was applied in error and was later withdrawn. I explained that the reason it was applied in error is because the back billing period this amount was calculated for, is the same period that the back billing was previously calculated for and a credit applied to the account in February 2017, with the amount of £1192.32 being applied to the energy account. I advised that at the time the deadlock letter was written, the information within this letter was accurate based on the account at that point. After receiving the deadlock letter, you then escalated your case to the Ombudsman. It was at this point, an agent investigated your case and realised that the back billing credit of £630.45 was applied in error. This was addressed within the Ombudsman's findings in writing and they confirmed that the £630.45 was an error and it is correct in being removed, leaving the account balance at £644.48 which is valid and liable to be paid. I appreciate that you have advised the Ombudsman case is null and void as you did not accept their decision and you are right in saying that the actual final decision that they issued was non-binding upon Shell Energy. However, this does not change the outcome of their findings or the fact that the back billing credit of £630.45 was not due to the account. You queried if our call was recorded as you would need it for a judge, to which I confirmed it was recorded. If you want me to raise a SAR for a copy of this call recording, please do not hesitate to reply directly to this email and let me know and I can arrange this for you. I advised that as your case has now been escalated to Shakespeare, legal fees have now been incurred. I advised of the breakdown of these fees: Legal representative cost £70 , Court fee £60 and interest £146.06. I also confirmed that these legal fees were on top of the account debit balance, resulting in an overall balance of £920.54. As discussed, due to the case now being with Shakespeare, I am unable to offer any settlement figure internally. However, I can arrange for Shakespeare to call you directly to discuss your account and options available. You queried if they would be able offer/discuss a settlement figure/payment plan, to which I confirmed that I could not comment on this as I do not know their process, however they will be able to discuss the options in more detail with you directly. As agreed, I will arrange for Shakespeare to call you tomorrow; Friday 27th November 2020. If they are unable to get hold of you, they should be able to leave a voicemail for you. During our call, you also queried who would appear in court to represent Shell, whether it would be a member of staff directly from Shell or whether it would be a representative from Shakespeare on our behalf. I have gone away and spoken to our legal team who have confirmed that it would be Shakespeare who would lead with a representative on behalf of Shell. I hope the information in this email clarifies our position. As advised within our phone call, I am genuinely sorry for the shortfalls you have experienced and I fully appreciate the frustration this has caused. As above, if you would like to request a copy of our call recoding from today, please not hesitate to let me know and I can raise a SAR for this. You can reply directly to this email or you can call on 0330 094 9158. Our lines are open Monday to Friday, 9:00am to 6:00pm. Please note that my working days are Wednesday to Friday each week. Yours sincerely,  
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Just have to play the waiting game, like me.

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This needs more complaining! They have stated they will not respond to a legitimate CCA request; they have not responded; you have put the account in dispute. Is that right?

 

Time to up the ante on these muppets. I would write and summarise what you have done and what they have said, and demand either (a) they comply with the legitimate CCA request, or (b) return the £1 and do not ever contact us again, as you assume the case is closed.

 

Go on the attack!

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This needs more complaining! They have stated they will not respond to a legitimate CCA request; they have not responded; you have put the account in dispute. Is that right?

 

Time to up the ante on these muppets. I would write and summarise what you have done and what they have said, and demand either (a) they comply with the legitimate CCA request, or (b) return the £1 and do not ever contact us again, as you assume the case is closed.

 

Go on the attack!

 

Good idea donkey,anything is better than beig a sitting duck (or chicken).

 

Yes i have sent the account in the dispute letter.

 

They say the best form of defence is attack.:-)

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Umm Might do the same thing then. Or maybe wait for the SAR info?

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Umm Might do the same thing then. Or maybe wait for the SAR info?

 

I'll mull this over,i would like to see who the dept was assigned to,Capitol or services could be interesting.

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It’s always good to be proactive. If these cases get to court, then it looks very positive for you when you try and sort things but they don’t respond or simply become abusive.

 

In pt2537’s thread about litigation and pre-litigation (it’s a sticky), he lays out lots of excellent tactics for a bit of legal oneupmanship.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

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It’s always good to be proactive. If these cases get to court, then it looks very positive for you when you try and sort things but they don’t respond or simply become abusive.

 

In pt2537’s thread about litigation and pre-litigation (it’s a sticky), he lays out lots of excellent tactics for a bit of legal oneupmanship.

 

I'll go take a look,thanks donkey.

I would rather be doing something,they had a really bad affect on my chick.

And as you say it will put chick in a better light come litigation,if and when that happens.

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  • 1 month later...

Any update on this BSJ? I have had an reconstituted agreement and totally incomplete SAR fom Citi but thought I would check on you.

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Thanks Coledog,Nothing back as yet,HFO have stopped calling,no more love letters from them.

 

No Agreement,no reply to the SAR from CITI as yet perhaps they can't make up their minds what to include in it.

When i get it,i expect to be incomplete as i have the original default notice from them and it's laughable let alone dodgy.

I sent the harassment letter and the account in dispute to HFO and all went quiet.

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I would chase up the SAR request if nothing received in the 40 days since posting.

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Bart’s here, so he’ll probably chase up the CCA request for you. Personally.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

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  • 2 months later...

Just an update,sorry i have'nt posted any updates but did'nt have any news.sent HFO the account in dispute letter in Dec last year.To day i received the CCA it's basically pages of nonsense.It's a recontructed one.

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Hello again

 

I got an recon also and have just ignored it, you can write back and say it is not the executable credit agreement, you asked for and ask them to confirm that they actually have one, which they will not.

 

Have Citi sent anything? It is important to find out the last payment date, also who this was sold to exactly and when.

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Citi have been a real pain over the sar i have written 3 times now and they keep sending my postal order back because i won't supply a sig to them.

 

My chick won't agree to sign anything to them,so i'm at a stalemate with them.

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Well, why not sign something in a slightly different signature and keep a copy of exactly what you sent? If it magically ‘appears’ on a document, you will have all the proof of naughtiness you need.

 

It isn’t required, but get this sorted – getting the information is more important than the technicalities of their needing/not needing a signature.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

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you must get that SAR sent

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Thank you for the template coledog,i have printed it off and posted to Citi.

 

Now just have to wait for the Sar,hopefully this time they will provide it.

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Good! HFO seem to attacking people on all fronts at the moment, so as much amunition as you can get, the better.

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  • 3 months later...

The're back......another 72 hour litigation threat accompanied with hmcs Ex326 I cannot pay my judgement threat letter.

 

They have almost doubled charges on the balance,it becomes SB'd in sept of this year.

 

I thought their silence was too good to be true.

 

This time the letter has gone to chicks address.

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Did you ever get a response to the SAR? Did you write as advised to state that the account remained in dispute?

 

Can you post the recon CCA they sent? I think I know why it may be deficient, but others need to see it.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

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