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    • HB, is the Kent/France issue related to current arrangement with French border officers in Kent and UK border officers in France ?   Not sure whether this  arrangement will change from 1/1/21, if there is no deal.   Given previous actions by French farmers and industrial action by others, then with UK out of the EU, I can see problems ahead. Could there be blockades at French ports, with UK unable to exert much pressure through EU ?      
    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
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      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
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       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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I'm new to the forums, and although I've run a search I didn't find this advice anywhere, so I thought I'd share it with you. For the last year or so, I've been dealing with a very nice and helpful (yes there are some out there!) bailiff from Rundles about some unpaid council tax. She has always worked with me and allowed me to pay what I can afford, when I can afford it.

 

However, due to some problems with work, I fell back into arrears and didn't pay at all for a number of months. My fault entirely, but as many others do, I buried my head in the sand and hoped it would go away. Rundles then sent a new bailiff. He was extremely rude, extremely threatening, and had me in tears yesterday claiming that he had the legal right to break into my house and take my property, whether or not I was there. Having not discovered these forums as yet, I was terrified and assumed that he could do as he said. I called Rundles directly to ask if I could speak to someone in the office, but the only thing they would do is put me straight back to his phone.

 

Luckily, I still had the number of the other bailiff. I called her and asked her what I should do. She told me to call the council and explain the situation and tell them I wanted my account transferred back to her, which I did. Within an hour, she had my account back, I explained the whole situation to her and we worked out a new - and affordable - repayment plan. She mentioned that she personally had received a LOT of complaints about the bailiff in question, that he always used intimidation and scare tactics. Unfortunately, both the council offices and the people at Rundles thought he was lovely. One personality for them, one for us.

 

So if anyone else has had their account transferred from someone they CAN work with to someone who is very intimidating, call the council immediately. Explain the situation and get your account transferred back. They will do it, and it will save you untold heartache.

 

Of course, if I'd known about these forums yesterday, I could have saved myself a lot of problems in the first place...:-D

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You have of course asked Rundles for a breakdown of the charges they have made against you? Have you let them into your home and have the carried out a levy or otherwised levied/seized any other goods and if so could you list them?

 

PT

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You have of course asked Rundles for a breakdown of the charges they have made against you? Have you let them into your home and have the carried out a levy or otherwised levied/seized any other goods and if so could you list them?

 

PT

 

I hadn't asked for a breakdown until last Friday when I first discovered these forums, but it's done now! They have never carried out a levy or been inside my home, nor have I ever signed anything for them.

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Just because they are nice doesn't mean to say they aren't ripping you off. Pleased to hear you have now asked for a breakdown.

 

Beware the smiling assassin.

 

PT

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