Jump to content
magicmart123

British Gas Quantum Meter questions ?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3610 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi folks.

 

I'm in despair after just going up to the shop for the 2nd time this week to put another £10 on my Gas card hoping that this time I would get more than £1 gas to use...but no...it has taken all but a £1.:sad:

 

Just to bring everyone up to speed...I am currently paying off a Gas debt through this meter in the amount £5 per week. The first £60 that went through the meter after installation got me about £6 Gas all told as they had 'accidentally' set the repayment charge too high at £20 per week. So I ring the Pre-payment team and I am told that if I wait 48 hours and then go and top up again in the very same shop I did my last top up, that this would update the meter to the new £5 weekly charge.

 

So last week I put £15 on the card and I seemed to be able to actually use some of the money for gas this time....but I was forced to activate the £5 emergency credit at the weekend as I was flat broke. So yesterday I went to my local shop and topped up £10...end result £1 emergency credit granted to me after they (BG) have taken all their charges...OK thinks I that'll be because I also have to pay them back the £5 emergency credit and my £5 debt...that would seem fair enough and understandable...until this morning when it has done the exact same thing...I simply can't go on feeding a meter that isn't going to give me any Gas...my household and well being surely must come first...this cannot be right...it's appalling. I tried to speak to the Quantum team this morning but unfortunately didn't have enough credit on my phone.

 

Also I don't know whether it makes any difference but I am currently unemployed and have little enough to get by on as it is on £65 per week without giving away at least a third of that to British Gas every week...I am now at my wits end as it just doesn't seem fair that this is how BG operate...I have no similar problems with my Prepay electric meter.

 

RE...my unemployment...it is not by choice...Who would choose £65 per week over the £550 they used to get whilst working...The reason I mention this is that I have seen a few instances on this forum where people are berated for being in receipt of benefits so all I ask is before anyone makes any rash judgements on me, remember you don't know my circumstances and it could happen to anyone...just think to yourself...there but for the grace of God go I.

 

I am eternally grateful for anyone who feels they can offer any advice on this or help point me in the right direction...In any case I will walk to the next village this afternoon and use a Payphone to phone the Quantum people again assuming the Payphone works which is another uncertainty in today's broken down Britain. Blasted Politicians aren't going to be worried about heating their houses this winter...so before anyone berates me for being in receipt of benefits...just remember the real crooks in Britain do their stealing in a suit whilst pretending it's in the best interests of the country.

Share this post


Link to post
Share on other sites

Surely there must be someone who's had a similar experience or is all just trolls viewing this looking for some minor infraction to jump on

Share this post


Link to post
Share on other sites

Obviously not...Well I must say that this Forum has really gone downhill in the last few months. I try and help where and when I can as it's nice to be nice in life...It saddens me that this Forum appears to prove my theory about forum snobbery and the holier than thou attitude that seems to get in the way of actually helping....It is the same on a lot of Forums these days regardless of topic. I have been on car forums asking for genuine help with a genuine query only to get some holier than thou self important person expending a whole load of energy being negative and unhelpful instead of channelling their negativity and making a positive contribution....Well done people...you've hijacked and ruined a portal that people like me use to find and give help...Congrats all round...

Share this post


Link to post
Share on other sites

Have you considered sending a written complaint to BG?

 

Whilst it won't resolve the matter as quickly as possible, it is more official, and from the start of the complaint there is an 8 week time limit on resolving everything.

 

Might be an idea if you're getting nowhere on the phone :)

Share this post


Link to post
Share on other sites

Do you have a Citizen's Advice Bureau near to you - they should be able to speak to BG on your behalf and try to get a more realistic payment plan in place. It's unacceptable that you should be in this position.


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

Share this post


Link to post
Share on other sites

Hi guys. Thanks for taking the time to help. You have reaffirmed my faith that there are still some good folk on here. Yes as expected my 45 minute phonecall to BG Prepayment Customer Service Team in South Africa (great help when I'm based in England) yielded nothing they were totally unable to help or accept the responsibility for their error. My meter should've only been taking £5 per week off me in respect of the repayment...Things have changed a great deal in this country and it would seem that the very unhelpful CS Agents in South Africa are powerless to effect any solution.

 

It was like banging my head against a brick wall...the chap kept saying "if you jus go out and top up again in the same shop, the meter should then update itself" (Hang on while I go to my money vault and get a few 20s...misguided idiots) As if I am going to believe the word of ineffectual CS Agents who will tell you any old spiel just to get you off the phone. It is putting my faith in them and their lack of ability that got me into this mess of having no gas...but try as I might they still tried to maintain it was my fault for not going back to the shop on ---wait for it--- 3 consequetive days to top up a 5er each day and this should've reset the meter to the £5 weekly repayment. This department is appalling but one can't blame them as they are obviously badly trained.

 

Had anyone at BG told me such nonsense when I phoned 3 weeks ago to have the £20 charge reduced to £5 then I would've remembered it and carried out the somewhat ludicrous procedure of returning to a shop on a daily basis. What is the point of a Customer Service Department such as this...chocolate fireguard springs to mind. I asked them to send round an engineer to sort this out so I could have heat this evening but they repeated the all too familiar mantra echoed round CS departments country wide these days..."There's nothing we can do"...maybe not...but by God on Monday after I get hold of someone in BG in this country with the power to actually sort out this mess of their creation.

Share this post


Link to post
Share on other sites

I undersand you distressed, but we have to remember a lot of the caggers in the know work and cant always respond promptly in the day time. I am not having a go just wanted to let you know why it took a while :)

 

Especially with the weather plummiting, you need heat, so try to go to cab pronto if you can and in meantime send in written complaint as advised by previous caggers. xx

Share this post


Link to post
Share on other sites

I have similar problems.

I have not had the time to sort this yet-but will be in touch.

BG are not known for great customer services-I have been dealing for a couple of family members also far from happy - please bear I will be in touch.

Meantime for others with the same problems-let us know in these forums.

I am putting together something to address my own issues-which should help others in the same situ.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Share this post


Link to post
Share on other sites

you can also email them and and request a callback if you do not have any credit.

 

You have tried enough times for them to resolve this via computer method - you are entitled to ask for an engineer to come out and manually chage the settings on the meter.

 

This can be done within 24 hours and I have had to do it for family members who had the same problem.

(albeit they were classed as vulnerable)


Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Share this post


Link to post
Share on other sites

Thanks so much folks...

 

Just tried using the email function on their Homepage but when I hit the submit button...low and behold..."SYSTEM ERROR" both in my Firefox browser and my Internet Explorer too. I have now got the email address of the pay as you go energy department and emailed them. I don't hold out much hope of having any heat nefore Monday though...It's a disgrace.

 

I used to work for Southern Electric down south when they were first allowed to take over BG Quantum accounts and I distinctly remember the Customer came first...regardless of how much it irritated the CS agents...I'm sure BG don't want the responsibility of death or injury on their hands due to the fact that the CS agents in South Africa are unfamiliar with the procedures in the UK

Share this post


Link to post
Share on other sites

Ok its essential that you forget the phone calls and emails.

Time to put things in writing and also to be directing the complaints to their H.O.

I know they have an 8 weeks timeframe for sorting out complaints,as is industry standard-but this is not something that is set in stone,in particular since they have ALREADY been made aware of the situation.

I would not be prepared to give them 8 more weeks.

What you need to be showing is a good papertrail and log of all your efforts to get this sorted.

Additionally how this has adversely affected you,which should not be too hard given that you are unemployed.

 

I would start to put together a list of everything you have done by date etc.

Reconcile the payments you have made -you should try and get statements -although if you have kept the paypoint recs these will do.

Set up an online account with BG-this should allow you to view and print off statements etc...its free and quick to do.

 

I would then put a letter before action together and send to BG registered offices,giving them 14 days to respond in writing with an undertaking that they will be sorting this mess out pronto.

This will serve as pre action protocol should it be needed.

Make sure you keep copies and send RD.

Let us know when you are ready for this step.

 

I was a little disappointed to read your earlier comments-in future maybe you should hit the report icon if you feel that you are not getting a good response.

I have a contact name for BG as I have been recently assisting a family member with problems.I will send this to you.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...