(b) the defendant responding within a reasonable time - 14 days in a straight forward case and no more than 3 months in a very complex one. The reply should include confirmation as to whether the claim is accepted and, if it is not accepted, the reasons why, together with an explanation as to which facts and parts of the claim are disputed and whether the defendant is making a counterclaim as well as providing details of any counterclaim; and The defendant is required to reply to the LBA in a way specified in the Practice Direction apparently. https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct#6.1
I am not suing the dealer. They are very slippery, willing to lie and It is very likely that I am going to have to sue them under the GDP/DPA2018 as they are really messing around with my data. So far they have sent me what they claimed was all the data, and when I challenged them about some documents I know they have, they claimed LPP, then when I said LPP didn't apply they sent those, but they have still failed to disclose a single piece of communication with Creation and there is a distinct lack of internal correspondence on this whole matter. I have just sent the detailed particulars of claim to Creation and the certificate of service N215 and copies of the particulars to the CCBC. With regards to Creation and the LBA, I spoke to a friend who has just bassed the bar exams and who does county court advocacy work as a part time job and he said he can see no reason why someone would acknowledge an LBA but decline to reply. It is clearly a breach of the pre action protocol and if the court decides my claim is without merit it would be easy to argue they shouldn't get costs. He says the standard practice he sees from parties when ignoring a letter is generally to act like they didn't get it and feign surprise, so by acknowledging it Creation have not helped themselves apparently.
If you believe it is starting to drone on then I suggest, you don't read it? I was referred to TS as you can't directly raise an issue with them, so having had contact from my local TS on the issue of the invoice, which they stated was a legal/criminal issue, I am now awaiting to see what his local TS are going to do re that. I'm not sure why I would have to disclose what is wrong with the vehicle, because that is irrelevent under the 14 day right to cancel (extended by 12 months). No reason needed. Again I repeat, I am not paying for the return of the vehicle because I am not required to do so! Perhaps this thread might help another who find themselves in a similar predicament, but by all means delete it if you wish. I have also stated that I am awaiting to be assigned someone from Citizens advice to help me with the issue of bringing it to court, so no I am not hung up on TS "power" to sort it out.
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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