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SE misled customers... Xperia X10 Update to 2.1 Possible refund?


iceboy
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Does anyone know if we have any right to ask for a refund on Xperia X10 we bought?

 

At the time of buying it, we were promised Android 2.1 update by September. And now it is delayed even further... In theory, we were lied and was made to buy the phone hoping we could get an upgrade.

 

We spend £400 on a phone and now it doesnt worth the half of what we paid?

 

Where do we stand?

 

Any help will be appreciated...

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Hi iceboy

 

I can understand fully what your saying, no doubt the retailer and manufacturer would have a get out clause. Basically you've purchased the product with the

understanding that in September Xperia would be released. I would write to the retailer telling them your reasons for wanting a refund. It might be worth calling Consumer Direct get their thoughts, it boils down to whether the product is fit for purpose in its present condition. Also if you paid by Credit Card, you could write to the Credit Card company.

 

http://www.consumerdirect.gov.uk/

 

http://www.cnet.com/8301-19736_1-20017457-251.html

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I dont now what i could say! Only reason i bought this product with backdated software on it is, because i was told the update was coming out in September if not any sooner!

 

There is quite a lot of problems with the phone and the low call quality is the main problem! And why else would i spend £400 on a backdated product! When the £200 ones already coming out with the newest software!

 

Surly, there must be something we can do about it. And i am 100% sure there are thousands of others would like to do the same with me as the all complain all over the net!

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  • dx100uk changed the title to SE misled customers... Xperia X10 Update to 2.1 Possible refund?
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