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    • I booked several rooms with FABHOTELS.COM - I have made sure the rooms were cancel able and due to the condition in India regarding Covid becoming very bad I cancelled the rooms and my visit to India and will not be travelling for the foreseeable future, I then checked my account and they have stated there can be no refund back to my card but I have to accept their room credits to the value of £478 valid for 12 months when they will then expire if I do not use them by that date, I have contacted them on several telephone numbers and via email, they have refused to issue a refund : stating it is their policy to issue only rooms credits and these will expire in 12 months, they have advised they have the right to do this under the contract and under Indian law, I have raised a SEC 75 claim, via the credit card company however they have not advised what the above means and stated it will take 11 weeks for a response, I am concerned that a refund has been provided and the cancellation has been approved as such as a refundable cancellation, albeit they have stated no refund to the credit card can be made. I have sent the following to them and their response has been - we are unable to assist further - I have now concern how they can do this when the law does not allow this to be possible? The issue that I have experienced was: Disgraceful behaviour by Fab hotels in holding cancelled bookings in an expiring account when cancelled fully - NO REFUND ISSUED? Please can you refund the full amount to my credit card as due to the Covid restrictions there is no guarantee I will be in India in next twenty four months I await your refund back to my with the Credit card Company as I am not able to use the Credits expiring in 12 Months, I have been in touch with the credit card Company and they have confirmed they will be looking to FabHotels to refund back to the Original card as part of the Sec 75 Laws where a cancellation has been made and the payment has to be refunded back to the Original payment card. I have not been able to confirm I will be using the credits and therefore in order to safeguard my funds these needs to be back into my, If this is not accepted then I reserve the right to take the matter further for a investigation and chargeback as I have not authorised the payment and the reservations have been cancelled. Please can this be escalated to a senior manager and a refund issued back to the Visa card. If this is the Customer experience I have to endure then I will make it quite clear that this i not acceptable that you take money and put it into a expiring account and then ask me to contact you to get the extension, this is not customer service, I am deeply distressed by your action as there are no other Booking agents who are doing this to their customers, especially considering the hotels have been accepted as cancelled and a refund issued but held in expiring account.
    • That's logical and correct DX,  and how I understood it to work if they can't pursue the debtor  for the debt whilst they are alive, it can't be resurrected and charged against the estate or demanded personally from executors who knew diddly about that SB debt..
    • First of all, apologies for the delay in responding. I went back to work in May completely forgot about this.   Secondly, they paid out.   As you can see in my post dated May 11th, I suggested whether it would be worth trying one more time with them. Well, I did. I mentioned in my claim that, once again, they should contact DHL who would confirm that the parcel was left on the doorstep in full view of anyone passing by. I finished it off by saying that I was happy to go to small claims court over this if I do not hear back from them.   About a week later I received an email stating the claim was successful and they asked for my bank details to transfer the money over to.    I'm surprised they didn't drag their heels over this but perhaps me seeing the picture of the supposed delivery and them knowing that I was doing my own 'investigation' into DHL made them nip this in the bud sooner rather than later.   And a reminder to anyone else reading this: contactless delivery does not mean that couriers can leave the parcel on your doorstep and leave. It means the courier leaves your parcel on your doorstep, waits for you to open the door and confirm receipt of the parcel, (the courier takes a picture, this seems to depend on the courier) and then and only then is delivery of the item concluded.
    • statute barred is statute barred END OF!!    
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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      Thanks for reading 
      • 16 replies
Catkins01

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This is my first posting and I really hope someone can help...

 

I have a problem with a leading catalogue company (Littlewoods). I returned two items to this catalogue via their courier service, completing all the rules/regulations etc. that they require as well as calling them directly and asking for their advice on the best way to return the goods as the items in question were of a high value and I didn't want any confusion to be created.

 

Anyway, the long and short of it is they originally credited these items back to my account and then several days later charged one of the items back to my account, when I questioned them about this they then informed me that on opening one of the boxes in the packages the item was missing and there was now an investigation taking place to find out what happened. I know for definite that both items were securely placed within their original packaging and safely dispose of to the courier that came to collect them and I have said this to the company on several occasion when I have had to contact them.

 

This has now gone on for a couple of months and I still have had no correspondence from the company regarding any investigation taking place. Finally today I managed to get through to the department dealing with this so called investigation and they informed me that each high value package is opened with two people present and therefore the conclusion to their investigation is that the item was missing when they opened the package.

 

After telling the umteenth person my version of the story they have now told me to send a letter in of appeal along with the actual receipts from the courier that I was given when returning the items.

 

How do I prove that those items were in the packaging when I returned them and does anyone know what I should be writing in this letter of appeal that I haven't already told them over the phone?

 

I would be most grateful for any help you can give me with this situation, it's really making me depressed when I think they are going to force me to pay for something I don't have.

 

Thanks in anticipation.

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Hi,

I think that from now on you deal with this in writing. No more phone calls.

 

I would send the appeal letter explaining everything but I wouldn't include the courier receipts. Send Photocopies and state that you will keep them as if they try to take you court over this, you want proof that you sent them back.

You followed procedure and if someone else along the chain gets light fingered (allegedly your honour) that cannot be your fault.

They cannot prove you didn't enclosed the items in the boxes/packages

 

edit: how do you pay your payments?


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When you sent the items back, weren't they weighed - and do you have evidence of their weight?


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I'm just a user here so no big skills involved but I always stand up for myself and I'd personally talk to the Police, face-to-face about this, somewhere along the line the item has been stolen or misplaced and you are being accused, that's not right.

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Thanks guys for your responses.

 

BankFodder - the items are not weighed, they are just packaged up and given to a courier who collects them from my address. Never thought of weighing them but definitely will do from now on.

 

SilverFox 1961 - I pay monthly by debit card, at the moment I still have an outstanding balance, although it's not large but once that is paid off I am not going to start paying for items I don't have, I'm just worried that this will then start down the line with debt collectors etc.

 

I will send the letter and will take your advice and not send the orginals of proof of return.

 

Many thanks for your help everyone, I'll let you know how things go. Cheers

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I'm a little concerned that they have your debit card details.

It's not unknown for a creditor to debit the account-even without the permission of the cardholder.

 

I would look for an alternative form of payment in the meantime and only pay what you legitimately owe.

 

Incrediblesulk makes a good point. Why not have a chat with your local plod?

 

I would also put in your letter that you will pay what you owe but will not be making any payment on the items returned and for them to isolate the amount owing as "disputed"


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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I pay over the internet using my debit card, would they actually be allowed to take money from that without my consent? That's very worrying if that's the case... even if I change the method of payment now, they will still have my details.

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