got letter from dwp !

[wee ize]

hi-ya !

hope some1 can hlp me pls ! dunno where 2 start !

 

i thought i was waiting for 100% confermation place ,time ,and date ov my tribunal hearing instead ov them just guessin it would b some time in oct 2010 !

 

i am @ the stage ov pulling hair out , i failed dwp medical ,i have appealed , and basicaly thought i was waiting on date for hearing !!!

 

on friday just gone ! i got a nice letter from dwp saying " that they had looked @ all the evidance an as a result they have changed there decision and that they would not be sending any details ov my appeal to tribunal services as the decision had been changed in my favour !!!

 

so i phoned dwp esa straight away ! only to be told that they have no idea wot i woz on about as there systems an tribunals for that matter ! still sayin i hav an appeal soon but they dont know date !!!

 

you would think after me getting letter dwp would have something on my records ! futher more guy from dwp said send him letter even thou ,i woz now speakin 2 office that sent me it !!!

 

its driving me madder than i already am ! pls pls help some1 ! : ( !

Edited September 22, 2010 by wee ize

[papasmurf1cx]

Hi welcome to the forum......... sounds like you have got what you applied for and that their systems haven't caught up yet. Why don't you leave it a day or so and phone again.

[wee ize]

hi-ya thx for helping , letter in question was sent 2 me 13 ov this mth , althou i got letter fri 17th , also i have done nothin i have not sent any evedance 2 appeal yet , am glad i found this site x

[papasmurf1cx]

What benefit are you applying for?

[wee ize]

hi ! e-s-a ,on the gounds ov my deprssion + anxoity !

[ErikaPNP]

Your claim may be clerical, in which case it would not be on the computer system, or it may be that the person on the enquiry line is not accessing the correct part of the computer system. I'd ring again and ask them to arrange for someone from ESA Appeals Section to call you back.

 

Don't send the letter back to them. If they insist on seeing it, send them a copy.

[wee ize]

hi-ya !

thx 4 all your help ,erika they want me 2 send photo copy ,now waitin on reply slip 2 send it back in ! woz on ib 2003-2005 , i find all this esa very badly put together ,basicaly 2 show wider public that there cuttin sick benefits , i'd say they hav done a good job , last pathways soon even they are sayin the whole thing should be changed as every1 fails med !

 

also wot do you mean when u say my claim might b clerical , thx 4 your help ,so far u hav helped more than all ov em ! X

[ErikaPNP]

A clerical claim is basically a claim which cannot be input to the computer system therefore everything to do with your claim is done manually and held in a paper file.

[wee ize]

thx !

i will b phonin them th mora an asking for "ESA Appeals Section" 2 call me back , also i contacted clerks @ tribunal services an there system is sayin that am waitin on date ov hearin !

however they also told me that , if my letter from dwp is true , dwp should send tribunal services a t-??? something or other form an dwp r constantly sendin people notice 1st then tribunal services !

dunno ! its doin ma heed in thou !!!

 

thx 4 all yer help ! X

[antone]

My guess (I used to process ESA) is that the appeals section has done a reconsideration and this has gone in your favour. This means that there is no need for the appeal to proceed. The appeals section has sent you a letter about this and updated a computer system called DMacr (pronounced "D-Maker").

 

The next stage is that they should inform the processors who will update the system that actually makes payments, known as JSAPS ("Jay Saps"). This can take some time, a week or so perhaps, and it looks like it hasn't happened yet. Sadly, the two systems don't communicate automatically - actual human intervention is needed to make this happen. The staff who answer the phones won't normally have access to DMacr so they likely won't know about the reconsideration in your favour.

 

So yes, calling up and asking for a callback from the appeals section is indeed the best way to handle this. You want to know, primarily:

 

 

• has there been a reconsideration in your favour?
  
• if so, has the Claims Maintenance (sometimes called "Load") section been informed of this?
  
• if yes, when?
  
• if not, politely ask them when the hell they were planning to do so
  

I stress again that this is a guess, but I did encounter similar situations reasonably often.

[wee ize]

hi antone !

 

thx alot for your help , i hope wot u r saying is true ,as it makes the most sence ov a crazy situation ,people would not know ov these things happenin in the back ground out ov sight ,i woz under the impretion that dwp appeal section only look @ my appeal letter 1 time and that if they cant change it ,then they send stuff 2 tribunals , as has happened 2 me , i thought i woz waiting on appeal hearing date ! so i will b phonin them soon !!!

 

will let all u guyz know how i get on !

many thx for all your help ,so glad i found site ! X !

Edited September 22, 2010 by wee ize

[wee ize]

hi-guyz !

here is the latest on my mysterious letter ! i phoned dwp reguarding my letter and was told everythings still the same and that my reply slip to send it to them is in post still !!!

 

i asked nicely if i could have a call back from "appeal section" and was told a "dession maker" would call me back ! a few hrs later , i found my self speaking to a "dession maker" and told her everything i know about letter ! to my horror she is standing by dwp and saying they have no idea about this letter no trace ov it on any systems ,and she has set me up with job centre appointment to fax it over to her !

 

so guyz i dont know wot to think now ......................: ( ( !!!

[antone]

hi-guyz !

here is the latest on my mysterious letter ! i phoned dwp reguarding my letter and was told everythings still the same and that my reply slip to send it to them is in post still !!!

 

i asked nicely if i could have a call back from "appeal section" and was told a "dession maker" would call me back ! a few hrs later , i found my self speaking to a "dession maker" and told her everything i know about letter ! to my horror she is standing by dwp and saying they have no idea about this letter no trace ov it on any systems ,and she has set me up with job centre appointment to fax it over to her !

 

so guyz i dont know wot to think now ......................: ( ( !!!

 

This is indeed strange. Definitely, as Erika said, make sure you take that letter away with you when you leave your Jobcentre appointment. I'm not sure I can say much more at this point, but be sure to let us know what they say when they receive the fax.

[wee ize]

hi guyz !

here s the latest ,sorry its a little boring , i had my last pathways just gone , my advisor very nicley faxed "dessin-maker" my letter after reading it her self ,she also thinks its very strange they no nothing about my letter !

 

still no phone call from dwp , i faxed letter last thursday , the next time i will call them is coming soon and i will be with c-a-b advisor , so guyz will let u know wot happens !!!

[wee ize]

hi guyz !

well finaly dession maker has called with letter i faxed 2 her , she has called a few time now !

she is still saying that letter is a mistake althou some pts r true ,like my name address ni number an the fact i have only 1 appeal all true !

 

only thing is ! the part that means most to me namely "that they had looked @ all the evidance an as a result they have changed there decision and that they would not be sending any details ov my appeal to tribunal services as the decision had been changed in my favour !!!

 

well all that is th mistake ! she ?'s as i still have my appeal !!!

 

think i will b taking everything 2 a lawyer ,i dunno guyz "ya just canny get th staff these dayz : ( !