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    • Hello and welcome to CAG. People should be along to advise over the course of the day.   Which retailer are we talking about please?   By the way, something seems to have gone wrong with the spacing in your post above so I've popped in some paragraphs.   Best, HB
    • I'm after some advice before I fill in and return the section 172 "request for driver name and address".  I am the registered keeper of the vehicle stated .   The alleged offence (Exceeding variable Motorway speed limit 68mph in a 60mph zone) was committed on 29/07/2020, the NIP is dated 31/07/2020.  On Wednesday the 29th July 2020 a friend and I were driving for a much needed break from South Wales to spend a few days in Yorkshire, we shared the driving for the 4.5 hour journey at just over an hour at a time each.    My problem is this, 1.I have no idea of the location or recollection of the place to which the police refer (M1 Northbound Duckmanton Derbyshire?)  and 2. I cannot say with any accuracy which of us were the driver at that particular time.  I have a clean driving licence and am usually very speed aware using the cruise control at most times.   an offence for a mere 8mph on a motorway with everything that is going on at the moment seems extremely harsh IMO.     I would much appreciate if anyone could offer help / advice at what I should do next? Many thanks  🙁
    • Hello just asking,? I purchased a discount new cooker as it had cosmetic damage, paid £250 After a few days I noticed the fan never went off, I contacted the company and they finally collected the cooker and took it away, ( for 7 days) And fixed it,   It never seamt right? It steamed up in the clock panel and the oven door was mis-lined It had multiple dints in the sides Top panel missing on the door to stop food dropping in, Shelving didn’t fit well Then main fan started to rattle and tap   I put up with all this as it was *discounted Then one day whilst cooking we could smell a funny smell Turns out the wires had melted on the back of cooker I contacted the company again and it took a lot of phone calls to try and get the problem dealt with, speaking to several different staff....I wanted a refund or replacement I had had the cooker 6 months just! I asked for a refund or replacement    I contacted trading standards and citizens advice and they advised me what steps to take! Finally the company offered to replace the cooker, then later changed! As they explained that nothing came in to replace it they were too damaged! ( been told they buy at auction damaged) They wanted to look at the cooker and inspect the damage themselves, so I agreed they collected the cooker, No update, or communication I had to constantly chase them up Nothing was sorted out with 7 days we had no cooker, I threatened Trading standards were now involved Last thing on a Friday in June they rang to say I can collect the cooker it’s fixed!!!! I had expressed all along I didn’t feel safe using this cooker anymore with my family I didn’t want this cooker fixing again ( by whom) They started to blame me and said I should be grateful they aren’t charging me for the repair!   Still today in August this is not resolved  Trading standards have been useless  Citizens advice have told me to take them to small claims court!???? I have had to purchase another cooker  As I’ve been left without one.   I am in a vulnerable situation in life, Im a carer for my husband and have children and have no one to help me sort this mess out! I am struggling with making the county court claim ? What shall I do?   ( sorry for long message) ✨
    • The committee's report is pretty damning, isn't it? The Home Office refused to supply the scientific evidence it said its decisions were based on and you can possibly see Demonic's hand in this - he has form for ignoring select committees.
    • and that facts start to come out 'Inexplicable' failure to quarantine travellers to the UK made pandemic 'far worse', say MPs UK ‘almost unique’ in rejecting border checks in crucial March period – without scientific basis – as hundreds of infected passengers arrived every day   https://www.independent.co.uk/news/uk/politics/coronavirus-uk-quarantine-travel-cases-deaths-covid-a9653451.html   "Strikingly, it says the Home Office refused to set out any scientific advice to explain the “grave error”, despite repeatedly promising to do so – a stance attacked as “completely unacceptable”."   So even aside from not testing in any way people who returned: "Yvette Cooper, the committee’s chair, said the critical mistake was the decision on 13 March – 10 days before lockdown – “to remove all self-isolation guidance for travellers arriving in the UK”."   "The MPs also pour scorn on the Home Office’s argument that 99.9 per cent of arrivals are obeying requirements to quarantine for two weeks, finally introduced in June. They describe the claim, made by home secretary Priti Patel as “unreliable”, because it appeared to be based only a limited number of compliance checks made and three fines issued."       So not only did Johnsons cronies NOT make any efforts whatsoever to test people returning, and NOT properly check people were self isolating, they actually stopped telling returnees to self isolate for 10 days before the country was locked down as the number of epidemic infections exploded.   Wonder why?   "The committee’s inquiry heard that, in the crucial 10 days between scrapping isolation guidance and the lockdown, up to 10,000 infected people arrived."  
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
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      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Bulbie

Orange and Debt

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Hi all. I've recently had all my disability benefits stopped, and I can't work right now due to ill health. I currently have no income, and my partner has taken a hit in wages which means he cannot afford to pay my bills like he used to.

 

I've dealt with everyone else as far as I can right now, but Orange, whom I wrote to first to let them know of the change in my circumstances, told me they couldn't help, could I just phone them instead.

 

I've got no income and can't pay for my contract anymore, so I need out, or need at least to work out something with them to get them the money that I owe them. According to my bank, they paid for it last month but obviously that won't happen this time. I'm due another bill out in about a week.

 

All I want is to leave a paper trail behind me and work something out with Orange without just letting the costs build up and up because they say sorry no money no help.

 

Is there a letter I could write informing them of my circumstances? I really can't handle being on the phone to them all day - I have a mental illness that makes that extremely difficult, and arthritis in my hands so I can't hold the phone very well. And of course with no money I can't buy a speaker phone.

 

I would greatly appreciate help on this one as fast as possible please!

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Ask them to temporarily suspend the contract, they will allow this for any reason for up to six months, perhaps by then you'll be in a better position financially.

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This can be useful if there is a reasonable possibility of your situation changing and the contract restarted. If it will simply delay the imposition of a default, this delays the removal of the default 5 years down the line. As you now realise, changes to personal circumstances make no difference to these legally bindin contracts. You are still worth money to them when you don't pay, as your debt will be sold on to a succession of firms all eager to make you not only pay up, but their charges for administering your indebtedness. The downside is your credit file being trashed.

 

The mobile contract should never be treated as a 'necessary evil'. It remains a bad move for any consumer, AND is totally uneccesary - so avoid signing up for a new one at all costs....

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I never took out the contract as a necessary evil. I could afford it at the time and it was way cheaper than using pay and go at that point in time for me.

 

I respect the help, but I think I need something other than to be basically told well it's your own fault. I didn't ask to be in this situation, after all.

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Don't shoot the messenger. The only alternative is to reassign the contract to someone else willing willing to tkae on the remainder. There are bebsites around that match people willing to sell it on, with folk wanting that handset and tariff. Without this, you remain liable. As for it was OK when you took out the contract, surely this is irrelevant? The point is that if you agree a minimum commitment, you are declaring that you will agree to this commitment and remit monthly until the minimum duration is met. Expecting a network to agree to letting you walk away because your circumstances have changed to the detriment shows a reckless disregard of how these contract work. Why do you think networks have had to offer SIM only contracts (with 30 days minimum terms) ? To stop evenyone leaving for PAYG. It's not because they want to play fair by their customers, but mop up those that are not fooled by the 'free handset' offers and the up to 2 years commitment, the agreement to wreck a credit file if the conditions are not precisely met, and permission to sell on the debt to any number of third parties to try and make you pay up.

 

I'm not unsympathetic to your plight, but networks are not - there is no magic wand, just work to minimise your exposure should things go wrong.

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I'm not stupid I know they only want my money. I also know I still owe the money to them regardless of my situation. I don't need to be told any of that.

 

I just want to know how is the best way to proceed, in writing, with sorting out my situation with them so that I can get them paid back then freed from my contract? That is all.

 

I'm not going to argue, this is not turning into a flaming thread.

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(1) Assign the contract to a third party. (only works whilst the phone is still connected).

(2) If you cannot, there is nothing else other than payment will prevent the automated processes taking over.

(3) There are no negotiations in variance of the contract you agreed - this will be noted on the document. Waivers can happen if there is a failure of the network, but not otherwise.

(4) Mitigate youre loss. Sell the phone on an auction website if it is still desirable, and avoid 'sell your mobile' websites.

(5) There are no arguments, nor flaming. This is well-trodden ground, I'm unaware of any 'personal appeal' making the slightest difference to a well-oiled recovery machine. I'd like to think a network cares about its customers, but I doubt human intervention takes place - a largely automated system swings into action and you become a statistic. (One of serveral millions who have had their phone disconnected and their credit file marked accordingly).

(6) There is no magic bullet or process that resolves the issue of a contract default - the only difference is the speed in which the service is curtailed and the pursuit letters.

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Right. That's all I wanted. Thank you.

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