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Royal Mail refuses claim for "signed for" mobile phone

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Hi there,


I've ordered a mobile phone with T-mobile which was supposedly delivered by RM and signed for by me (!) at a time when I was definitely at home. The signature is just some scribble, but the real trouble is that RM refuses a claim for compensation by t-mobile on my behalf, saying that they have got proof of delivery.


Well, the only thing they have is just some electronic scribble and somebody who pretended to be me but only used my first name on the delivery report. Now both, t-mobile and rm just refer me to each other and don't want to take responsibility, furthermore I am always told something else, very few of the customer service officers are actually helpful.

The funny thing though is, T-Mobile requested RM to send me that P91 form to make that claim, which happened already 3 times, but that form has also never arrived (within almost 2 months time).

And I am being told there is no other way to acquire this P91 other than through post.


Now I have asked t-mobile again to request the p91 form from RM to be send to me. However, by now I am not that optimistic anymore that I'll get anywhere with this. I hope somebody has some advice for me, cause I don't really know what to do anymore.



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ill jump in on this one


the PDA that royal mail use are a load of crap for obtaning signatures


remember the game


etch a sketch


a two year old could write a better signature


my advice would be to go to your local delivery office and ask to speak to the office manager who will confirm things with the delivery postman


each one of the pda has a uniques pin number for each delivery person



i will never deliver a security item unless a door is opened for me at the address


remember to take the track and trace number with you

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  • 4 weeks later...

I am having not dissimilar problems: RM have twice admitted liability on the phone to me for non-delivery/loss of the handset (I was at home, post delivered 10.30, "delivery" on handset 1300hours - no signature, just initials (I was here) - bunch of twaddle.

TMobile are not at all proactive, have just told me I have to fill in a P91, have made no attempt to have one sent to me, nor suggested that they would or could, RM say this is not necessary nor correct, TMobile make no effort at all to contact me - I have wasted time and money on phone calls and am at wits' end. I can't as yet, cancel the so-called contract either, though I am going to pursue this avenue any which way I can. However, any useful info/advice would be really really welcome. Seems there could be a pattern here........

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This is pretty straightforward - your issue lies with T Mobile and you need to make sure they sort it out, whatever issues there are with the courier they have chosen is down to them to sort out.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Heck, even when they deliver it to the WRONG address, they get a signature. So does that mean you;ve got it? Of course not. RM is agent of T 'Everything Everywhere' (as it is now), so tell them to sort it out, and you;ll let them know when you finally recieve what you;ve paid for.

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