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    • This is my last post today.  You can either follow these instructions and get a good document to the court later on today, or you can not read them/ignore them/only act on part of them and file nonsense later on.  It's up to you. 1.  Use the version of the document in post 105. 2.  Change the title to Particulars of Counterclaim. 3.  Fill in the total amount claimed in (18). 4.  Fill in the four subtotals in (18a), (18b), (18c) and (18d). 5.  Give your exhibits clear numbers, write the exhibit number on the top of the page so the judge can understand, and mention them in (10), (18a), (18b), (18c) and (18d). 6.  Regarding your last question, once again you refer to these exhibits in one of (10), (18a), (18b), (18c) and (18d) depending on which of the four sub-totals they refer to. 7.  Put in a final paragraph stating that you are claiming 8% interest under the County Courts Act 1984 and state a date you are claiming from (which will be the approximate date when the builder refused to finish the work). 8.  Finish with a Statement of Truth. “I believe that the facts stated in this Particulars of Counterclaim are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.”
    • I am getting the standard blocking and misinformation. It is deliberate and designed to put off customers claiming fair compensation for contract breaches.    I believe it is a criminal offence to deliberately, and knowingly misrepresent the law in order to make gain or cause someone a loss or both. . From my research and reading it is clear Hermes service is very poor, and there is a huge number of customers who have been badly impacted, and they are seeking to mitigate their losses through intransigence, awkwardness, unfair contract terms (a legal wall), copy and paste emails, use of untrained foreign staff, and a whole host of underhand and illegal tactics.   If I had been dealt with fairly, and felt that Hermes and Packlink had made an effort to help me, I might have written off the loss, but they have been so annoying, I have decided to take them all the way, and share my approach with others, who struggle dealing with the misuse of our legal system to mitigate their losses from their own contractual breaches.    Any comment, direction, advice and help gratefully received    Thank you         
    • This is you.  It is the correct legal term to refer to you in this case.  It is how you are referred to in the last court order.  I understood this by reading the court order, and Andyorch, who has vast experience in these matters, confirmed.  This is all clearly explained in earlier posts.   The correct version of the counterclaim is in post 105.  There is certainly an (18d) there.   If you do what is written in the next post then you will have done that to the satisfaction of the court.  Instructions coming up.   That's not what I asked, I've asked repeatedly why the builder stopped work on your property after the "errand boy" incident.  But it's too late to reply now.
    • Hi, Yes thats the company. The Ts and Cs look like they should be in crayon, they seem that bad. In one response the guy said they were written by the Federation of Small Businesses...I find that hard to believe. We paid £300 cash on the day, which we have the receipt for, then £100 by bank transfer. He has no card machine. I can change the names in the email exchange and attach them to this thread. You'll be blown away by the aroogance of the guy. He's blatantly trying it on, thinking legal costs will put me off, but it won't.
    • Email to PackLink   Here is an extract from your email 19th January 2020.   "What happens next? After you complete the online form Packlink will initiate an investigation with the carrier to confirm the loss or damage. After the investigation is concluded if parcel is confirmed lost or damaged the dossier will be transferred to the claims department for the final approval". You will note I submitted a claim form (for xx), and then submitted the same evidence again in my email 19th January 2020 (in answer to your email). I also refer you back to my COMPLAINT email 20th January 2020 (attached) which provides the legal basis for my claim.    PLEASE CONFIRM THIS CLAIM HAS BEEN TRANSFERRED TO THE CLAIMS DEPARTMENT.  Please also make the claims department aware of my COMPLAINT email 20th January 2020 (attached).  Please also confirm that that a COMPLAINT has also been raised about the poor response, especially the fact that there has been no investigation whatsoever by Hermes.    You now have 13 days to provide a satisfactory response or I will start legal action against Hermes with further reference.   Thank you 
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DFS/HFC - Miss selling finance via guarantor


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Good evening.

In January of 2009 My wife and I purchased a sofa through DFS. Unfortunately though, when DFS went through to get our credit for the sofa we were declined. We were phone up a few days later and told by DFS that we could still get the sofa if we could get a guarantor. My wife therefore asked her grand parents if they would mind becoming guarantor for the sofa, of which they agreed. A few weeks later her grand parents visited DFS and signed over all the paperwork. Throughout this whole process we were advised that the credit would be in our name and the grand parents would only be acting as a backup to finances if we were to miss any payments. A few weeks later the grand parents received a credit agreement from HFC and thought this was odd, as it should have been in my name! Upon confronting DFS they deny that the credit was miss sold and that we should have been aware the credit would not be in my name. This is complete nonsense, there were three of us in DFS when the salesman said the credit would be in my name!

How do we go about legal action to force HFC to move this credit over to my name?


Thanks very much for your help/advice in advanced.



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