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craneman1

Car fire after visit to Arnold Clark Garage

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Has anyone had this experience and can offer a suggestion as to what I can do next?

I placed my 4yr old Ford focus into the local Arnold Clark dealership for a full service and a repair to the air conditioning compressor.

They allegedly carried out an oil and filter change, replaced front brake pads, replaced the brake fluid and antifreeze.

When I got the car back, it was clear to me that the oil and filter was not changed( Still black and thin with a musty smell). I tried to telephone them to complain, only to find that they had gone home for the weekend. I took the car for a run to check the brakes etc to see what else I had paid for and never got.

On the return home, the engine management light came on and the engine went into safe mode( Reduced power).

I pulled into a lay-by to check this out. I immediatley noticed smoke coming from the engine grille. Within the next three minutes, the front of the car was fully ablaze.All this occurred within 20 miles from the service point. I suspect that brake fluid was spilled onto the engine or exhaust, or, something was not tightened or fitted correctly to cause this fire, but I cannot prove it .

I have spoken to to them directly, written to them twice, but all I am getting is stonewalled.

My insurance company is dealing with this , but there is a delay and I suspect that they too are getting no information from them.

Any ideas on where I can go to to take this to the next level?

:-x

 

1 Billy car 4th Sept 2010.jpg

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Hi craneman

 

Welcome to CAG

 

Some of the experts will offer advice shortly.

 

I think it might be an idea to go to Trading Standards via Consumer Direct. Have you got a service report? or have you been asked by your insuer to get an independent report?

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Hi rebel11,

Thanks for responding. I have an invoice, a 32 point checklist and that's about all.

My insurance company is still dealing with this, so I really do not know what their comments will be.

I am hoping that they will pay out. I have never had to claim from the insurance in years, so I am hoping that this will be ok.

I will consult trading standards as you suggest.

Thanks.

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Hi Crane

 

Ideally they should get Arnold Clark to foot the bill, if your insurance pays then, your premiums will go up, plus no claims bonus, etc. This is a Health and Safety Issue, Trading Standards won't take this likely, it could of been a lot worse.

 

http://www.arnoldclark.com/customer-services/treating-customers-fairly.html

 

http://www.consumerdirect.gov.uk/

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