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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Arnold Clark---Cold shoulder or pure ignorance?

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Today, the LHO decided to go to Perth shopping for goods she couldn't get locally. Just on entering Perth i noticed a change in engine noise but no warning lights came on. Up with the bonnet and saw yet another component had fallen off, so being near to AC citroen went in and the gaffer came out to have a look. Fitted pipe back on OK???

Whilst there, i thought i would have a look at what XPICS they had left in stock. Opened car, lifted bonnet, spent quite a while looking round it and admiring all the scratches on this new car. NO salesmen came near!!!!

Salesman who sold me my present car saw me but kept his distance (idle at time). Eventually, went back into showroom and stood around like a spare p---k at w----s wedding for some considerable time----No Salesman appeared.!!!! Eventually, when LHO was becoming impatient, this guy appeared and i asked what todays price was for the XPIC. Away he went and much later returned with some cock and bull story about metalic paint ---but price of car was still just under £12,000. Trying to converse was like drawing teeth and he didn't even ask what if any was my trade in, so i just walked away. VERY FROSTY RECEPTION.

Incidentally, their marketing ploy was to have a brief description of XPICS along side of car, then prices from £9988- on bonnet---but that price is for petrol cars and this car was a diesel which is £2000 more---=-biggest price differential i have ever seen between petrol and diesel cars of same model!!!!

So, reckon I am not welcome at Arnold Clark, Perth Citroen. Their loss.

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The only amazing thing about this thread is you expected anything else!


After the negativity, hate and vitriol you have directed towards AC on these very forums I'm surprised they even let you through the door.


As for their loss, if I was AC, which I'm not, I wouldn't want your custom.


Hammy :-)

(Stand-by for abusive reply)

42 years at the pointy end of the motor trade. :eek:

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Received a letter from Motability yesterday inviting me to re- join the fold. Also enclosed a leaflet with a few cars on it that they thought may be of interest to me. So today went to have a look at one -- guess where?( not ****roen). On entering the AC forecourt and spending a few minutes looking at the car, not one but two clones appeared. One left immediately i asked a technical question, the other "very nice" gentleman enthus iastically showed us all the features of this fine motor--until he found out it was a possible Motability sale!!

Each time i asked him a technical question he replied "This car has won great acolade in Which Car magazine". Not once was he able to answer any question vaguely technical about this product (list price just under £20,000). This only serves to demonstrate that lack of product knowledge within arnold clark's workforce is not only confined to citroen franchises. They expect the public to fork out £20,000 on a product, and yet can't tell then a damn thing about it!!!!

HIGHLY dependent on gullability me thinks.

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