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Lloyds attracts 12,750...in the first half of the year!


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Lloyds attracts 12,750 complaints - 14/09/2010

lloydstsb.jpg

 

Taxpayer-funded Lloyds Banking Group received the highest number of complaints from consumers during the first half of the year, according to the Financial Ombudsman Service.

 

The bank topped the poll with 12,750 new complaints made against it by customers during the six months to June. Lloyds yesterday confirmed plans to rebrand its retail banking business, including the dropping of its historic TSB name.

 

The FOS received 84,212 new complaints in total during the period, with more than half about the five major banks.

 

Barclays received 7991 complaints, Bank of Scotland had 6211 complaints, Santander was hit by 4881 complaints while HSBC had 3286. Royal Bank of Scotland received 2250.

 

In the first six months of 2010, the FOS upheld 44 per cent of complaints in favour of the consumer, compared with 53 per cent in the second half of 2009.

 

Bank of Scotland received the highest number of complaints relating to mortgages. Out of the 500 received - 25 were up held. This was followed by Barclays bank which received 473, 51% upheld.

 

However, with many complaints about unauthorised overdraft charges being ruled out, fewer resolved cases ended with compensation for customers.

 

Mike O’Connor, chief executive of Consumer Focus, said: "Consumers want companies to take complaints seriously and put problems right first time. These results suggest that too many companies are not taking complaints seriously and are content to leave them to pursue problems with the Ombudsman instead."

http://www.credittoday.co.uk/news/news-item.cfm?news=1937#content

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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