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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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equifax and orange

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hi there im after a little advice on the best way to remove a default that was issued by orange on the 17/07/2007 iv raised a online dispute via equifax stating that ive never recieved a letter from orange about the default and that the account was closed on good terms,

the online dispute was rased two weeks and things are going very slowly lol but the first reply i got was simply "Please call 07973100178 to resolve the outstanding balance on the account."

which i did but only to speak to a offshore indian woman who couldnt help as the account was closed in 2007

so i replied to the online dispute saying i had phoned but they couldnt help and that i require proof that the debt exists and also a copy of the DN as id never seen it at all

there reply to this

The invoice due for payment 31/01/07 was for £142.06, we received payment of £33.10 on 05/02/07 and a credit of £76.51 was applied to the account 17/02/07. This left an outstanding balance of £32.46 on the account which currently remains unpaid. As a customer you were bound by the terms and conditions of the contract into which you entered and are duly responsible for any debt and subsequent payment history recorded with credit reference agencies in relation to your Orange account. With regards to your issue raised regarding receiving no default notice. We are unable to provide you with this as your Orange contract is not a Consumer Credit Agreement, therefore we are not obliged to send you a default notice as stated under the Consumer Credit Act. However monthly invoices were sent to your home with the advice to pay your bill immediately and our records also confirm that further correspondence was sent to your home address in attempts to collect the outstanding debt, We received no response to this correspondence and the account was subsequently passed to a debt collection agency who also contacted you in an effort to collect the debt.

You can clear the outstanding amount by either calling our collections department on 07973 100178 to pay by Debit or Credit Card or alternatively you can send a cheque to our payment department at the below address:

Orange Payment Processing, PO Box 52, Sheffield, S98 1DX


iv never recieved any letters from orange OR a dca in regards to this £32 which i find strange

also on my credit file with equifax orange have marked my account as U Not Updated the month before the default was issued.

As this is a service agreement where do i stand any help and advice most welcomed




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  • 2 weeks later...

Firstly, telecoms agreements aren't regulated under the CCA so there's no required for them to issued a DN.

You say that the agreement was ended on good terms - could you provide more info about what exactly happened and when.

Also, have you checked your bank statements to see when the last payment was made in order to compare this with the defaulted amount.

In regard to the CRA referral Orange have an obligation to reply to them with their findings so if you've not heard anything from Equifax chase them up.

I'd also suggest writing to them at the address here http://www1.orange.co.uk/siteprivacy/Orange-Privacy-and-Cookie-Policy-for-mobile20100526.PDF under Questions about Personal data raising your concerns over this and demanding an investigation and reply.

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