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    • Thanks very much Bank. I have topped and tailed my LOC and printed off a copy which I shall post tomorrow by First Class post at my local post office and also obtain a proof of postage. I'll also email them a copy. I've opened a MoneyClaim account, and shall now begin work on my draft Particulars of Claim which I shall post here for your thoughts. And I shan't be using the Moderation service.
    • Yes, it struck me this morning that I'd got it wrong    - no involvement of UKPPO in any previous Tesco thread    - there would have been an entrance sign to a Tesco car park    - CCTV isn't something associated with Tesco car parks. Presumably whoever runs the car park has put CCTV at the electric, and probably BB, areas, done absolutely nothing to stop abuse, and then rubs their hands in glee every time the CCTV catches a motorist out. You can pay £60 and this will go away. Or you can defy UKPPO and rely on their non-respect of POFA, consideration period, etc., should they be daft enough to do court later down the line.  We would support you all the way.
    • thats not the way to do it sorry. sorry so what is your problem? that vanquis paid the £560 or that they are now chasing it? how old is this debt? dx  
    • If you visited Qatar you could be detained at the border, if the debt has been notified.  If you are only in transit and do not seek to cross border into Qatar you might be ok, but you may want to seek formal advice about this.
    • Howdy, I had a short lived credit card with Vanquis that I did not need. I paid it off in full and called them and closed it with the person at the other end. 2 months later they started sending me messages about late payments, I called them and to find out that the card had not been closed in error and 6 weeks after it should have been closed they paid a google debit of £560. I hit the roof and made a formal complaint that took them well over a month to respond to. They agreed they were at fault, refunded all late payments fees and offered me £100 in compensation. However they said the debit amount stood as 'I had benefit from it' and I should get a refund from google. I hit the roof again but they have stuck to their guns. The debit from google is a genuine one but I wanted to dispute it with google so closed the card so they would have to engage with me. But surely that's neither here nor there surely? What is the next step? Ombudsman takes forever doesn't it?  thanks in advance
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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i will soon need to insure my daughter on her first car & was wondering if there were any pointers or things to watch out for

 

i know youre not allowed to 'front' a policy by having the child as a named driver if they are actually the main driver .......but does having a parent as a named driver on the policy make any difference...think i read somewhere it could bring cost down?

 

should i just do a comparison website check

 

or use a broker?

 

and what about excesses? keep high or low

 

and 3rd party fire & theft or fully comp

 

was hoping some of you may have already been through this process & know the best way

 

thanks :)

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Just insured my son for his first car and did it with the same company as me as they offered a discount for a second car in the household. It was also cheaper to have me as a named driver. They will probably insist on a high excess (around £500) but oddly fully comp was either the same as, or possibly cheaper than TPF&T.

 

I had already had him on my insurance with direct line as they let named drivers have a no claims discount, but they aren't that cheap anyway.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The insurance industry is all about risk... they gamble that the policy premium money they collect from everyone will be more than the money they have to pay out to people who collect from their policies. Insurance companies spend a lot of time and money analysing the claims that are made against their policies so they weight the premiums in favour of the lowest claim demographic in the male/female/age/marital status etc categories they analyse to formulate the basic premiums they charge.

 

These are what you should find on the insurance search sites, each companies assessment of the basic risks you have told them about in the pages you fill in there.

 

On top of these base premiums you can reduce or increase the actual premium you pay by altering the risk the company is taking.... for instance increasing the excess (the first bit of any claim that you pay for) should decrease the premium but it will mean you will have a bigger bill if there is an accident. Third party insurance should also reduce the premium but this actually means your only insuring for damage or injury to other people not for anything that happens to your car and I suspect a lot of companies dont like this type of insurance with younger drivers... would explain Caro's comment on TPFT.

 

Just like gambling its all reliant on assessment of the risk you want the insurance company to take.... how lucky do you feel? :)

 

pete

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Although my son's car is insured fully comp, the reality is that it's probably worth less than the excess so he wouldn't get anything for it.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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:wave:

 

 

The best thing about comparison websites is you can get different quotes from alot of companies.

When I search for insurance I try at least 3 websites.

My daughter always has a quote from the broker she uses , :juggle: then inputs info on comparison websites then phones broker to tell them what they comparison website quote is, broker returns with a better offer which she the accepts. :thumb:

 

She gets a lower quote with me as a named driver.

 

In your own case you might want to check multicar insurance companies as well

 

:dizzy:

 

as caro said depends what the difference is between fully comp and TPFT.

 

 

:-)

 

 

dk

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Don't forget companies like Direct Line and Aviva aren't on any comparison sites.

 

Cashback sites might be worth a peek too, but clear your cookies if you use a company whose site you've already visited.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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:wave:

 

Don't forget companies like Direct Line and Aviva aren't on any comparison sites.

 

Cashback sites might be worth a peek too, but clear your cookies if you use a company whose site you've already visited.

 

 

 

Caro I do not think mutlticar companies on comparison sites either.

 

 

:-)

 

 

dk

 

Yes pinkduchess I do like the smilies

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Guest Jason King

Tell your daughter to buy her own policy in her name where she earns her own NCB. She will thank you for it in a few short years.

 

Yes it will cost but only for the first couple of years and even this can be trimmed by buying a sensible car (ie a small engine) for her capabilities, where I assume she is inexperienced on the road.

 

The NCB she builds up will instill a sound discipline to driving and if she is now, say 17, by age 20 she will have very affordable insurance in her own right.

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The best deal I got was with Admiral for my son. There's the young persons loading which I believe all policies will have until you're 25, in his case £150, + £100 excess so in total £250 to pay in the event of an accident. Quite low I think. We are all in a multiple policy and your protected no claims is not affected if anyone in the policy has an accident, as each person is treated individually. If you pay for the full year instead of monthly direct debit there is a substantial reduction in the premium. Just recently needed them to sort something and the after service is efficient and highly professional, such a refreshing change to many customer services. I love Admiral!

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Also consider that price comparison sites make money from your data, and are commonly very sneaky about getting you to consent to 3rd party marketting... read the small print and tick boxes carefully (some are tick to opt out, some are tick to opt in, and commonly next to each other LOL!)

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