Phones4U losing the plot

[rebel11]

Hi Guys

 

I purchased a Pay As You Go, from Phones4U, the nice people at Phones4U have activated the phone before delivery charging 30p for the activation call. So my £10 Top Up is now a £9.70 Top Up.

Now they've activated the phone can I still get the 7 day cooling off period? I think I do.

[bazdvd]

why have they lost the plot?

If you had to activate the phone yourself it would have still cost you wouldnt it?

[rebel11]

But what If I want to return it?

 

why have they lost the plot?

If you had to activate the phone yourself it would have still cost you wouldnt it?

[bazdvd]

why not call or pop into the shop and ask?

[rebel11]

Many Thanks

 

why not call or pop into the shop and ask?

[locutus]

7 days cooling off period is for purchases over the phone and over the internet (the distance selling regulations act 2000) and this is your right, however if you bought in store you don't have any "legal" right to return the phone, maybe p4u have a returns policy, then I agree that popping into store may help.

[buzby]

They actvate the phone - not out of convenience for the buyer - but to ensure they are not hit with a claw-back for an unconnewcted PAYG handset. I usually insist as it is a gift, that is a task for the recipient, not the seller. Alternatively, don't buy from P4u....