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    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
    • Nice to hear a positive story about a company on this form for a change. Thank you
    • too true HB, but those two I referred for starters - appear to be self admitted - One to excuse other lockdown law breaking, by claiming his estate away from his consistency and London abode was his main home the other if he claims to have 'not told the truth' in his own words via that quote - to have mislead his investors rather than broken lobbying rules   - seem to be slam dunks - pick which was your law breaking - it seems to be both and much more besides in Jenricks case Starmer was director of public prosecutions yet the tories are using seemingly baseless allegations for propaganda and starmer is missing pressing apparent blatant criminality in politics
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Vodafone cancelled account-no notice


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Hi all

 

I am going to attempt to sort out my daughters problems with Vodafone and Freds.

 

My daughter is a single mum, two children, on benefits and suffers badly with CFS. Because of this she has memory problems so this thread may not be the whole story.

 

She took out a mobile and mobile broadband account sometime in 2007 with Vodafone but unfortunately from the start she was late in paying her bill. She always brought the account up to date within a few days of the bill date. This tale starts a few months later when she was about a week late paying so she went into the Vodafone shop In Norwich and paid up to date but then found out that the contract had been cancelled. No notice-nothing. A few days later she got a final bill for stupid money. She did start paying £5 a month but that tailed off so the debt ended up with Capquest (for starters)

 

Fast sorward to feb 10 when CQ sent my daughter a letter stating that they WILL be serving her with a Statutory Demand. At this time the debt was £750+. The SD never happened and of course they were bombarding her with phone calls.

 

This debt has now been passed to Freds and they harassed her so much that she agreed to pay £5 a week. This is where I come in.

 

I now have my daughters signed authority for me to act on her behalf so tomorrow, the letter plus one from me and the telephone harassment letter and the telephone recording letter will be heading their way (by RD of course)

 

I don't expect this tale to have the same success of some caggers but if VF can at least bring it back under their own roof and stop farming them out to the likes of Freds who think nothing of scaring the living daylights out of a vulnerable debtor, that would be a start.

 

Updates as and when I can

 

fox

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Vodafone reference number 4006360

 

Another whinge. VF's webmail doesn't give enough characters to fully submit the query

If you are asked to deal with any matter via private message, PLEASE report it.

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Hi Fox,

 

Things do seem to have happened quite quickly here but rest assured that I'll get this looked into for you and your daughter.

 

Although your email didn't come into our email queue I have been able to track the details down and will be coming back to you as soon as I can.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thanks Lee

 

I did get an email from VF and they wanted my daughters details is I wasn't the account holder. I have forwarded the email on to her.

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  • 4 weeks later...

Well I can't say this is fully resolved as yet.

 

Lee (as usual) has done his job brilliantly and agreement has been reached BUT

 

I wrote to Freds on 28/9 and they got it on the 29th as I want a payment card as I don't want my daughter to have to set up a direct debit nor put her card details on the Freds website.

If they don't reply by the 15th (the date I set for them) a phone call will follow-recorded of course as I have previously warned them that all calls would be.

It doesn't take long to get a card printed-does it?

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UN-EFFIN-BELIEVEABLE. Freds still don't want to play ball:-x

 

Agreement has been reached just waiting for the payment card but my daughter( who didn't want to wait) went on to the Freds website to pay but as the amount is less than £10 she can't pay it online so she rang them (Stupid-I know) and even on the phone they said the minimum they will take is £10 and then they will set up a recurring payment from her debit card for the correct amount.

It's not that she doesn't want to pay-she does-but at the amount agreed.

I am going to have to ring them and give them what for-muppets

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