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    • Ok another update and its all rather confusing, ive been trying to work this out for hours now and I cannot make any sense from it all.   Apparently the meter was put in on the 1st of April, I was sure it was July. However what makes sense is that I gave a reading in August, which I thought was for the month but it was for the quarter. I must of written it down wrong for a monthly reading, when it should have been written down as a quarter reading. I may have wrote the date down wrong when to read the meter.  However I do know that I contacted bulb a week before the meter went in, that I am very sure of. Which would of been about the 27th, They have it registered that I gave a reading on the 29th of March. However they have an opening reading from the 12th of March.    Im confused with that date as I know I contacted them a few days before and they put the meter in as an emergency and was definitely done the following week. Despite my memory being shot at the moment I do have some dates written down and the date of the change is on my meter. However its a little hard to read, it does look like the 1st of the 4th but it can also look like the 1st of the 7th. I was with 2 previous companies so July would make better sense. I moved into the property mid January, EON was the provider and I changed that within the first month so would have been February, then I went with OVO and changed them as they couldnt provide the normal meter for about 6 months at the time so changed to Scottish power. I know I was with them for at least a month before I contacted Bulb as they also couldnt change the meter to a credit meter.    So April doesnt seem to fit here. Im still trying to find any paperwork I might have to verify all this but I know everything was done via phone and online. I wish everything went back to paper bills, it was so much easier to try and trace back.    Anyway they have done a closing account for the prepayment and im a little confused at this.   The charges from the 12th of March 2019 to the 4th of April 2019 are £376.91.     Now I know that there is no way I put this amount in the prepayment meter. I had no heating on in that month, I remember it was such a mild Spring and I rarely had any heating on as this bungalow is very well insulated. The most I topped up in just one week was £25. So how they can justify that amount, I cant even guess.    Im worried they will use this amount to estimate my usage. I still cant get to read my meter, even if I stand on a ladder as its so high up and it just looks like a bunch of zeros, Ive even taken a photo but it still looks like a bunch of zeros, even when blown up. It was hard to balance on a step ladder as it was with one hand trying to take a photo, so not the best.   Ive managed to get into a link they sent me, its a portal. The balance is showing nil owing. and there are no statements showing.    So basically all they have sent is a closing balance on the prepayment meter and log in details for a portal with zero balance. Ive requested the meter be read. Which I keep asking for, but my landlord will come and try read it for me so I can send it.  Im just worried when I do im going to get such a large bill I cant pay. These people just seem so elusive on what I should do despite asking these questions. The only answers im getting doesnt seem to make any sense.    I know its partly my fault, I should of kept at them, but its not been an easy couple of years. 
    • But they added £60 on top of the £100 before court costs Thanks though, how do i file a defence , do i do it by hand?
    • If the hire purchase agreement ends in your husband's name then it will be your husband who will have to bring any complaints, bring any legal proceedings – et cetera. Write to Blue Motor Finance in the way that I have suggested. Point out that you have asserted your rights under the consumer rights act to reject the vehicle and that is the end of the matter. Tell them to start making arrangements to refund your the money and tell them that you won't stand for any nonsense. If you have pointed out to them already tell them that there will be legal proceedings unless they sorted out extremely quickly. What have you done to get rid of the car? If you've got Blue Motor Finance's prevarication in an email that that is excellent and you will use that against them. This thread has already been tweeted out to them and they will see the tweet on Monday and they will understand that they are been discussed on social media – and that it doesn't look very good. I'm sorry to say that you have to keep the pressure on very hard. You expect this of these kind of car dealers. You don't expect it of a regulated finance company – but am afraid that some of the poorer ones do act like this all too often. You can certainly call them if you want. What you definitely want to see what a reference number and if you call them tell them that it is a complaint. You can also tell them that they are been discussed on social media. Please keep us updated. I'm afraid that this is unlikely to be the end of it.  
    • So got the official judgement  sealed on 15th June , but refers to handed down 9th June    doesn’t say when to pay by - is it 14 days of the 9th or 15th (to stop any enforcement) or 28 days from 15th or 9th to stop it appearing on credit file ?   also I’m hoping it’s the legal jargon -    bur says each defendant is to pay  £25,000 and interest £1644    I know I brought his up before , but it’s just legal jargon for each defendant is liable to pay for the £25,0”” and £1644    rhey don’t actually order us to pay 54,000 for a  25k claim ???!!    
    • My apologies it’s Lumb’s with an S in Brigg North Lincs. As per my invoices anyway!   the upgrade free is for an entirely different machine so replacing the one we have with another machine that is deemed appropriate for our site as it holds water within the machine. 
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How to cancel o2 contract


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hi all, my girlfriend signed upto an 18 month contract in September 2008 via in-store at thecarphonewarehouse via o2. In April this year she went into store and asked if she could have a number barred as her ex parnter kept phoning every 10 minutes.

 

They said this was not possible, but they could change her number for her, reluctantly she agreed as this would stop the phonecalls ect.

 

she has just found out via a general enquiry that when she changed her number they also signed her up for another 18 months from April 2009, so instead of having 6 months to run on the contract from when originally taken out in September she now has 18 month contract from April 2009!!

 

She did not agree to this or was advised of it, she is struggling to find any paper work relating to any of this either.

 

Can anyone please advise on what route to take now please, surely they can not do this? thanks

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Of course they can't do this.

Send a formal complaint letter and also separately an SAR to get all the info.

 

She needs to get a move on because when it comes to the end of the original contract, if she stops paying then they will simply go down the debt collection route. Also, I suppose that she hasn't managed to take advantage of any upgrade offers

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hi , i reacantly spent a weekend in spain where i now realise my phone was stolen .whilst in spain my phones battery runout , so i put it away with luggage . three weeks after comin home i received a bill for £2.700 from o2. All these calls have been made whilst i was back in the uk , which i can prove with flight tickets and passport stamps . This is a phone i rarely use in uk as i have a work phone and neather realised was missin and not reported stolen untell recieved monthly bill. Insurance claim failed as was not reported stolen within 48 hours even though i can prove i was not there to make the calls . Also on my statement it ses i have call credit limit of £75 , o2 are sayin that it takes a minnimum of 48 hours before the breach of £75 is reconised on there system , all these calls are made over a nine day period ( again when i was not in spain ) , and that i am liable up untell the phone is reported stolen. ther advise to me is that i will have to set up payment skeem with debt collection .what rights do i have ???

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hi , i reacantly spent a weekend in spain where i now realise my phone was stolen .whilst in spain my phones battery runout , so i put it away with luggage . three weeks after comin home i received a bill for £2.700 from o2. All these calls have been made whilst i was back in the uk , which i can prove with flight tickets and passport stamps . This is a phone i rarely use in uk as i have a work phone and neather realised was missin and not reported stolen untell recieved monthly bill. Insurance claim failed as was not reported stolen within 48 hours even though i can prove i was not there to make the calls . Also on my statement it ses i have call credit limit of £75 , o2 are sayin that it takes a minnimum of 48 hours before the breach of £75 is reconised on there system , all these calls are made over a nine day period ( again when i was not in spain ) , and that i am liable up untell the phone is reported stolen. ther advise to me is that i will have to set up payment skeem with debt collection .what rights do i have ???

 

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  • 1 year later...

My 18 month contact comes to an end, from o2 web account details on:

 

Contract renewal date 31 October 2010

 

i do not wish to renew, do i just give them 30 days written notice and request my PAC code at same time within the letter? Is there a template anywhere or address to write to? Thanks

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I would ring as you need the code, but record the call and then post confirming letter at same time and get proof of posting or recoded delivery.

 

The reason I say record is just incase they deny you made the call. In my experience o2 reps do not always put the relevant notes on the system sometimes and then can say you didnt call. So to cut potential hastle which shouldnt hopefully happen, best be safe. If no device to record a lot of mobiles have facility to record sound and save to music, I used to just hold it to the ear peace and did fine xxx

 

Check your contract to make sure it is 30 days or one month, I know not much difference but dates matter even if just one day out can cause hastle xx

 

ps.. Most contracts are ended fine, but we can hope others learn by our mistakes xxx

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Thanks for your reply.

 

I have sent them a e-mail through my o2 section on my account requesting pac code and address to write to, this was its in writing twice, if no reply in couple of days i will call them, thanks again for advise

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