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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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Buchannan Clark & Wells - Scottish Power


Kellylou86
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Hi

 

1st post here as I have never been in debt & havent got a clue what to do! I recently worked for a debt collectors myself & was the PA to the directors for 2 years but left as I didnt agree with their practices! So i thought I would know exactly what to say as I dealt with all requests & complaints but my mind has gone blank!

 

I lived in a property from Oct 2007 - 31st July 2009 & we had our gas & electric with Scottish power, We moved out of the property on 31st July 2009. I rang SP & asked them for a final bill which totalled £329.13, I paid this by my credit card & thought the account was closed.

 

I had re-direction of mail to my new address for 3 months & heard nothing further, we received a letter to our new address from BCW in June saying that we had an outstanding amount of £288.62 with SP & admin charges of £101.02 from BCW. It said it was a final notice & a debt investigation officer would be visiting me. I rang BCW straight away & said how we do not acknowledge the debt & explained that I had paid my outstanding bill & gave them all the details. They advised they would contact SP to query this & would call me back to advise but the account would be on hold until then.

 

I didnt hear anything more by phone or post until monday when they phoned my mobile & asked for my boyfriend, I advised he was at work but I was aware of the account & had spoken to them in June. The guy on the phone only asked me to confirm the 1st line of address nothing else, (is this breaking DPA?), he advised me that SP said the amount stands & I had to pay this money by the end of the month, I explained that I was not acknowledging the debt & was not making any payments, he got quite aggressive & told me it was my legal obligation to inform SP if I moved, but why would I if I was told the account was closed! the man also said they have sent numeroous letters to us but we have only ever received the one letter in June, he said another was on its way. The conversation ended & I was extremely upset as the guy was rude & i was trying to look after my 6 month old baby.

 

They have phoned again today & I asked for my number to be taken off the account, the man said fine & put phone down. I rang back to make sure my number was taken off & it had been but the man said that he had spoken to my partner alot re this account, my partner has never spoken to them & they dont have a contact number for him so they are lying. Again I wasnt asked any DPA at all just the address the debt was at.

 

I am really worried now & dont know what I should do, I am on maternity leave with my baby & am scared that someone is going to come round when we are on our own at home & my partner is at work.

 

Can anyone please give me any advice or ideas on what to do next?

 

Thanks

 

kelly

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Send BCW the 'account in dispute' letter from our templates.

 

Send an SAR to Scottish Power, this will cost £10 but will give you paperwork from which you can ascertain why they are saying there is an outstanding amount.

 

You can send the telephone harrassment letter to BCW again from our templates.

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Hi Kellylou86

 

I am sorry to hear about your situation. We can easily check our records to see if your previous account was closed with no outstanding balance and also if there are any other accounts in your name showing an outstanding balance. If this is a debt for a period when you were not responsible for gas/elec then we can update this on the account and also make sure the debt collection agency are also notified accordingly.

 

If you want me to investigate this for you then send me a private message and I will get back to you with all the information you need.

 

Kind Regards

 

Colin @ ScottishPower

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Hi Colin

 

I am unable to send you an instand message as I do not have enough posts yet but will have this resolved this evening.

 

First of all I would just like to explain that this account is fully in dispute as explained to the DCA.

 

I would like you to look into the account & if possible provide me with statements/information etc of the 'alledged' amount, I have never once been contacted by SP even though they had my email address & there was redirection of mail on the address for 3 months. I cannot believe that SP didnt try to contact me once in that period!

 

Now BCW have put charges of £101 onto the account which I feel are unreasonable as SP havent tried collecting the debt, I understand how the process works as I am a PA for 5 directors within a DCA. As you will see if anyone has tried my credit file I do not have debts & always clear my accounts.

 

I did ring SP back in June to ask about the alledged amount but I was told that because it has been passed to a DCA that they could not look into this for me.

 

I am now being threatened with court proceedings from BCW however is this possible as Scotland follow a different jurisdiction to England & Wales? Also can you confirm if this will afect my credit file?

 

I am keen to get the matter resolved & would prefer to do this with SP instead of BCW.

 

Thanks

 

Kelly

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First off I am surprised to see SP on this forum.

 

I would strongly suggest NOT to PM because this could be absolutely anyone.

 

Anyway, paranoia to one side if you do decide to PM i would not include any personal details at all, which I assume makes it difficult to find your account details.

 

I would simply ask for a scottish power email address to contact the poster and once you are happy the email address matches SP and is not altered in the header, then communicate that way.

 

With regards, to BCW I could write a book on that set of losers and scare monkeys.

 

The first tning to remember is despite everything they threaten they will not go to court. I'm gonna say that again this amount will NEVER go to court.

 

Send the harrased letterand letter in dispute. STOP TALKING TO THEM ON THE PHONE.

 

By all means sort this error out but personally there attitude in this has been terrible I would tell them to get stuffed and not pay a penny.

 

oh and nobody is going to come to your door and if they do they have less authority than the ice-cream man

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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Thanks for the response. I am not communicating with them by phone & have now asked them to remove my phone number from their files.

 

How come you are suprised to see Scottish power on here?

 

I am in the process of sending both letters to BCW & will not be paying them a penny. can you tell me where I could find the account in dispute letter, also can I send a harrassment letter if they have only contacted me twice by phone & twice by letter.

 

Thanks

 

Kelly

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Unmoderatethenet,

 

There are a few reps from various companies - some of the utilities and some of them phone companies - who are active on this site and, if you look at the utility forum or the mobile phone one you will see that these reps have helped many members resolve problems. I have personal experience of this with a mobile phone company.

 

I would advise the OP to allow the rep here to assist her in getting to the bottom of the matter.

 

Feebee_71

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I would advise the OP to allow the rep here to assist her in getting to the bottom of the matter.

 

Feebee_71

 

 

I would agree, all official reps active on The Consumer Action Group have their user name in GREEN and have been given permission to post.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Colin IS a bona fide Scottish Power rep, and has been approved by CAG, so you can PM him with your details and I am confident he will be able to sort your problem out for you.

 

Lets not forget SP are NOT DCA's, they provide a service, where DCA's don't and just need to feed their greed, so any help by a rep form this company should be welcomed.

 

BCW cannot add their own charges, your agreement was with SP not BCW, so they are talking out of their rear end if they beleive they can force you to pay their unlawful; charges.

 

Check your credit file and keep an eye on it, if there is any adverse data on there and it is incorrect, you can claim damages from the credit reference agencies who allowed this to be put on their, aswell as suing SP for damages also.

 

The most important piece of advice is to NEVER SPEAK TO BCW OVER THE PHONE.....EVER!

 

Sorry posts crossed, typing with my elbows again!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks everyone for your advice.

 

I will send Colin a PM & hopefully I can get this sorted. BCW cannot contact me by phone now just can send those pathetic letters that I am ignoring.

 

I will let you know the outcome

 

Kelly

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Hi Kelly

 

Thanks for your PM. Once I have the relevant account information I will be able to sort this for you.

 

Bazooka Boo - Thanks, I appreciate it!!

 

For any ScottishPower customer looking for assistance with their account I can be contacted privately through the forum or you can email me at [email protected].

 

Kind Regards

 

Colin @ ScottishPower

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