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My daughter went into a local car radio shop and they told her they could not do the repair but suguested another shop where it could be done. The other shop did the repair and charged her £100.

A week later the radio stopped working, she brought it back and was told they could not rectify the repair. A refund was requested but they would not give a refund only a credit note.

 

The question I am hopeing for advice on is can she demand the cash back or not.

 

Thanks in advance for any help.

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can she demand the cash back or not.

 

Yes if the goods are faulty. Mention the regulations below and ask for a full refund. It would be prudent to back up the request with a letter saying the same thing.

 

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

 

Also check to see if there is a sign in the shop that says they only give credit notes, they could be breaking the law with that one.

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So, has your daughter had a refund ??

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