Jump to content
  • Tweets

  • Posts

    • I am a bristol energy customer and last month my payment was incorrectly entered as being £xx.72 instead of £xx.73 so the extra penny was added to this month's bill to correct the error. A day after I got the new bill their debt collection people are on the phonme to me demanding I pay my arrears. Now ignoring the fact that it was only 1p for a moment it had already been agreed that the shortfall be commuted to the new bill so why on earth was it then sent to the debt management department? When I spoke to the apologetic member of staff there- not the person who phoned me, I wouldnt entertain giving them personal details over the phone to a cold caller- I popinted out that it would have cost them a minimum of £4.40 at minimum wage to go through with this charade. Do the people who are tasked to harass people not nother to read what is in front of them or do thay as it was intimated just grab a bundle of computer printouts and get phoning people and then have to work on the fly when they get caught out. I think I know the answer but their superiors should be held to account for placing their lower paid people in an invidious position and stop making them look stupid.
    • should the oc have paid the refund to me? by the sounds of it, the balance continues, only just unenforceable. i would have thought the bal would have been written off?
    • can't see a wayout here sadly.   if all is true and you went through a broker and he did all they claim and you laterly signed and returned stuff..   up creek with no paddle are you IMHO.   bit cheeky on all the fees mind!  
    • I very much doubt that OPS will dare take you to Court having added on an unlawful  £60 to the PCN. They have been savaged by several Judges in Court claiming the extra charge is an abuse of process and are currently discontinuing all cases just before they go to Court hoping that the pressure on the motorist for a Court hearing  will force a payment  and avoid going to Court. It is a shame that you offered to pay them the reduced amount under cover of "without prejudice" since that would have shown your willingness top pay for something that probably isn't really owed. In the meantime I would write a letter to the SRA complaining about  DCBL adding an unlawful amount when they have had their cases thrown out of Court for adding that £60 or sometimes £70. OPS were in trouble with Judge Harvey  at Lewes Court back in February for adding that £60. As  it's OPS as opposed to any other car parking crooked company, I would be inclined to write to Judge Harvey asking for his comments. I cannot find the cse online but it was reported in this Forum a couple of months ago. I am sure that one of the Site members will be able to find it for you.  
    • Hi. In that case I probably did it wrong, the N244 asked for 'evidence in support of the application' and I assumed I had to include all the points that were mentioned on here in the N244, as well as any other reasons why I thought I have a chance of defending a Set Aside if one is granted.    If I've messed it up I've messed it up and need to move forward from here and give it the best shot for the £255 it's just cost, I also need to liaise with DCB Legal asap and then email the documents to the court next Wednesday, so your help would be much appreciated.   The court letter says I have to: 'liase with the other party to agree the key documents required by the judge essential to the case' and I have no idea what this means?   Is there any particular documents I should be asking DCB Legal for when 'liaise' with them?   Do I have to send DCB Legal  a written statement?   Do I have to send them the photos of trees hiding their signs at the entrance etc. Or do I just need to ask them to agree to show the court the original documents/Demands and letters OBS sent to me? Is there any particular documents I should be asking DCB Legal for when 'liaise' with them?   Should I be asking them to provide proof of planning permission for the signs and permission from the landowner etc at the time?   In court: Should I mention the 2 year time delay and accrued interest since the final demand and applying for a CCJ?   Should I be mentioning anything about DCB Legal instructing DCBL and the extra £90 they added to the total amount (for sending one letter)?     If I lose this, and have to pay the CCJ, does that mean DCBL will then start chasing me for the £90 cost for their letter?   Thanks again        
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
style="text-align:center;"> Please note that this topic has not had any new posts for the last 3596 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all,

 

Got a friends laptop here that is riddled with Antivirus pro. Have connected it to my wireless network and the signal is excellent. Problem is, when I try to go to a home page, it tells me "The connection has timed out" all the time. This is both with Firefox and IE. I have a feeling that the virus (which also keeps turning the page around) is stopping any websites from connecting. I have tried to install Malware Bytes from a pen drive, but that keeps failing too.

 

Any ideas?


 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

Share this post


Link to post
Share on other sites

I have managed to get Malware Bytes installed and found numerous viruses and sucessfully removed them. Also, AntivirusPro has now gone. I still can't get on any web pages though. I can't see any traces of infection, but anytime I open IE or Firefox, it will not display the home page (even when I have changed the home page to Google). I am connected to the internet. It says Signal excellent and connected. I am confused now.


 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

Share this post


Link to post
Share on other sites

Problem now solved. Thanks Bookster. I just had to change the network settings in IE and Firefox.


 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

Share this post


Link to post
Share on other sites

I have Spybot teatimer protection running in the background, and you can "lock" so that the browser/homepage can't be changed without admin permission. Not sure if only compatible with IE though, I need to check myself since I now run Chrome, lol.

Share this post


Link to post
Share on other sites

This is from Safer Networking:

 

"Announcing support for Google's new browser Chrome 3 September 2008

 

About 24 hours ago, Google made a beta version of their own browser, Chrome, available to the public.

From a privacy standpoint, we neither like to see GoogleUpdate permanently in the background nor those anonymous usage statistics it wants to send home, but since it's open source, we're hoping for free cleaned-up clones.

From a security standpoint, the idea of restricting rights of browsing processes is something we hope to see spreading to other browsers as well, since we fully have to agree with this precaution (see for example Alter Ego).

 

But the reason to write a news article about it today is not for adding our opinion on Chrome to the mass of other opinions already out there, but to announce support for Chrome in Spybot - Search & Destroy. As soon as Chrome was available, we started digging into it and have now finished support for scanning and cleaning Chrome cookies, bookmarks and history (thanks to the similarity to Firefox, that was actually no big deal). Immunization is pending and depends on Chrome's capabilities for that. You can subscribe to the Chrome support feature request or watch our beta forum if you are interested in the progress."

 

Your covered Bookie. Click on the 'beta forum' link, it's a forum worth subscribing to.

Edited by Conniff

Share this post


Link to post
Share on other sites

Thanks, Conniff. :-)

Share this post


Link to post
Share on other sites

Reinstalling windows is the only way to guarantee it being clean.


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

If anyone is interested, Spybot now comes on it's own cd and is a boot cd with it's own Windows startup so does not require any access to the Windows on the hard drive or anything that is on the hard disc to load.

 

With the hard disc being completely 'cold', if there is anything hiding on it, it can have no affect on the scan by Spybot whatsoever. It does cost a tenner, but comes by registered post and is really worth having.

Share this post


Link to post
Share on other sites
I have Spybot teatimer protection running in the background, and you can "lock" so that the browser/homepage can't be changed without admin permission. Not sure if only compatible with IE though, I need to check myself since I now run Chrome, lol.

 

imo

'teatimer' is a known resource hog and is known to cause crashes. it's an old timer, but Spybots passive protection is still quite good. there are plenty of other progs that protect/lock the homepage without the resource use, if thats all that is needed. other, more effective, 'realtime' protection software is widely available for free. using 'teatimer' together with a realtime Antiv is not a good idea.


IMO

:-):rant:

 

Share this post


Link to post
Share on other sites

the best way to get rid of these spoof anti-virus prog is to run combofix in safe mode from a penstick with a wired internet connection.

you can do it via wireless too but wired is better

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

:wave:

 

dx what is combofix ?

 

Reinstalling windows is the only way to guarantee it being clean.

 

No it does not

 

It depends what has latched on to your entire system.

 

I have in the past removed C drive (actual harddrive) installed new harddrive installed Windows and all my program files from CD. Only to get the same infection back. I had diconnected my computer from home network and internet. Hence infection was embedded in saved data on other harddrives and re-infected new C drive.

 

 

:-)

 

 

dk

Edited by dragonkeeper
to ask dx a question

:welcome::rofl::welcome:

 

 

 

 

 

[sIGPIC][/sIGPIC]

 

 

 

:tea:

 

 

 

most of my knowledge is from the school of hard knocks

 

not based on any legal background

 

As quite a lot fellow caggers state seek Legal Advice

 

 

:ranger:

Share this post


Link to post
Share on other sites
No it does not

 

It depends what has latched on to your entire system.

 

I have in the past removed C drive (actual harddrive) installed new harddrive installed Windows and all my program files from CD. Only to get the same infection back. I had diconnected my computer from home network and internet. Hence infection was embedded in saved data on other harddrives and re-infected new C drive.

 

Yes it does.

 

You might have reintroduced the infection from the saved data on the CD, maybe one of your programs was a trojan or something, but the windows install would have been cleaned, as I said, unless you fdisk and format all the drives in the machine and reinstall Windows from scratch the infection may well reside still on the machine.

 

You can probably clean it without going to that extent in some cases, it depends what has got on there and how good your software is at detecting it. Personally I think your anti-virus fails the second it lets an infection on because it isn't doing its job properly (or doesn't have good enough heuristics) and you can take precautions as well - updating to Vista or Windows 7 if you don't have it, and leaving UAC on helps a lot because only things you trust or asked for you elevate. Don't download software from unofficial sources or use warez because it might have a trojan as well. Don't use IE - I use Firefox with Adblock Plus and Noscript and block most ads and javascript except from sites where I trust them and the javascript is needed for the site to work, and Flashblock replaces all flash items with a play button so you don't load those either. I've never had a virus.


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites
:wave:

 

dx what is combofix ?

 

dk

 

Download ComboFix from Here to your Desktop.

 

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

--------------------------------------------------------------------

1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

 

 

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results"
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  • Remember to re enable the protection again after combofix has finished

--------------------------------------------------------------------

2. Close any open browsers and any other programs you might have running

 

Double click on combofix.exe & follow the prompts.

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"

Please select yes & let it download the files it needs to do this

When finished, it will produce a report for you.

 

 

 

also on the front if this reloading a virus from files saved to an external drive:

 

SO many many people do not have 'show files extensions' & 'show hidden files & folders' enabled in tools/folder options/view of 'my computer'

ideally you should also have 'show hidden system files & folders' enabled [re:autorun.inf files later]

 

this allows files [typically pictures or mp3's] to exist with an extension of .jpg.exe.

if you not got show extensions enable, you won't see that.

it will just appear as picture.jpg

don't forget that a . is now allowed in filenames!

 

these are of course the trojan virus that re-infects you.

 

this is done in conjunction with a file that sits in the root of the drive called:

autorun.inf.

 

if you find this file in the root of ANY external drive or penstick, DELETE IT!!

 

ideally this file should not be in the root of ANY drive on your system, even the boot device!!

 

 

now, removing and/or formatting discs that a virus has existed on

particularly your system hardrive.

 

don't forget that windows registry hides itself and a normal FORMAT will NOT delete this hidden backup.

 

so you put your windows disc back in and reinstall 'clean' and sometimes the beasty or its payload instructions are STILL THERE in the registry and get put back in!

 

all it needs to do is find the file it needs 'on line' whilst you are browsing or after you access you 'saved' music or pictures etc etc. - bingo its back..

 

use a dos prompt to format drives and always use:

 

format *: /u

 

where * is the drive letter.

 

one last point that relates to the above but is a very good general safety tip:

 

NEVER EVER browse the internet with an account or user that has ADMINISTRATION RIGHTS

[i'e they are an 'administrator' on the PC being used]

 

this bypasses some of the basic but most important security aspects of internet explorer

i'e activeX, script files, Java scripts & MS macro's etc etc

by using the admin account they go straight in without warning, as

IE assumes as you are an 'administrator' you know what you are doing.

 

nuff for now

 

dx

siteteam


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

NEVER EVER browse the internet with an account or user that has ADMINISTRATION RIGHTS

[i'e they are an 'administrator' on the PC being used]

 

this bypasses some of the basic but most important security aspects of internet explorer

i'e activeX, script files, Java scripts & MS macro's etc etc

by using the admin account they go straight in without warning, as

IE assumes as you are an 'administrator' you know what you are doing.

 

Or:

1. use a decent OS with UAC - even in IE, in Vista and Win 7, it will run in protected mode, i.e. without admin privileges. IE in Windows XP is pretty much useless security wise.

2. Use a decent browser (i.e. not IE).


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

:wave:

 

Thank you dx for info on combofix. :thumb:

Sod'em asked his question the ' oracle's ' of Cag answered with fix Sod'em up and running again. :whoo:

well done

 

 

 

 

 

forestchav :censored: _:deadhorse::whip: as for the install from CD, the CD's where shop bought program disc's. :doh:

I have been building computer systems for 15+ years. The only shop bought computer is my wife's laptop even that was bought without Operating system installed so that it could be personalised without having format and clean the drives first.

 

As for browser it is personal choice and what you feel comfortable in using. :frusty:

 

I already know how to suck eggs.

:smash::typing:

 

 

:wave:

 

 

dk

Edited by dragonkeeper
adding (of Cag)

:welcome::rofl::welcome:

 

 

 

 

 

[sIGPIC][/sIGPIC]

 

 

 

:tea:

 

 

 

most of my knowledge is from the school of hard knocks

 

not based on any legal background

 

As quite a lot fellow caggers state seek Legal Advice

 

 

:ranger:

Share this post


Link to post
Share on other sites

Either format your hard drive or download and install the best free antivirus : AVAST. :)

Share this post


Link to post
Share on other sites

I recommend Avast to everyone I speak to. Every PC I've fixed, I have installed Avast.


 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

Share this post


Link to post
Share on other sites

I've tried several and Avast always seems to be the best...


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...