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mbna sony card not renewed - no explanation

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I have a Sony card which I applied for in October 2007.I have used the card too much some may say until I had run up a debt of almost 200 under the 5000 limit.I then put the card away and started to slowly pay it off.In June, I moved banks and the payment didnt go through on time but I phoned up within days and paid with a debit card. They waived the fee.Last month, I tried to use the card and it failed. I then realised that it was expired.I called them up and explained that I had lost the new card.They said that no new card was issued as I had a bad payment history, but checked my fine and saw that this wasnt true. They have promised to send me a letter of explanation, but so far nothing is recieved.This seems strange to me, should I send in a cca request to find out what the status is as I would be happy to try to reduce the interst charges if possible.

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