Anyone work for BT?

[WebMaster]

We're having a few problems sending mail to BT customers, and could really do with speaking to someone vaguely intelligent in the relevant department, rather than the overseas call centre staff who don't seem to be able to grasp that we aren't actually BT customers ourselves.

[Conniff]

My son is a BT engineer so will ask him to look in but it won't be until he gets home from work tomorrow evening.

 

Can you describe the problem beforehand and I can email him on his BT laptop but he can't use CAG from there.

[WebMaster]

What a useful chap you are ....

 

Basically BT's spam filtering policy. Some ISPs bounce suspected spam with a reason, and invite the sender to open a feedback loop - so that they can work with the ISP to solve the problem. Not BT though, they just silently discard anything they don't like. They don't appear to have any means to contact them about these sort of issues, so the whole thing is shrouded in mystery.

 

I assume they're just in the habit of blacklisting whole net blocks, for reasons unknown. We have problems with this, and I know plenty of businesses around the country who simply can't contact BT users, and have lost business as a result.

 

So basically we're just after someone at BT we can speak to