Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • What advice would you give about Amex. Should i set up a payment plan directly with them or wait until they contact me. I have not had any letters from amex for 1 year and NCO have only contacted me in the last few weeks. Many thanks for your help. Just to mention my only income is the state pension.
    • Okay. Thanks. Nice piece of research. You should come and volunteer for us a bit if you get fed up with your day job stop The recipient is clearly in a position of trust. I wonder if he is self-employed or an employee. Let's assume that all of the consumables/perishables which were included in the parcel are no longer available. That leaves you with the WMF cutlery set which is presumably what you really want. I'm wondering whether you should start to correspond with him directly by letter to his home and also copies to his work address. I think if you made it plain that you know all about him and where he is and that you are prepared to escalate this matter even to the point that his employers might discover what has happened, you could find that there would be an agreement whereby he would return what is left of your parcel to DHL. You could then take up the question of the value of the missing items – the loss of which can clearly be compensated by a pecuniary award – with DHL. You wouldn't be able to guarantee success – but you could have some fun – and we would help you. If it failed then you could still proceed against DHL as I've already described. An advantage is that this approach really wouldn't cost you very much other than some damage to your Karma – but I dare say you could find some interesting outlet for that. It seems fairly clear that this person has acted with intent to deprive you of these items. Does that give you enough of the – grudge factor – to pursue this?  
    • If it's with debt recovery, you can ignore them. As we've said, you only respond to a Letter Before Claim/Action.   HB
    • Sorry I didn't mean to come across like that. My bad.  I definitely appreciate the time.  I will go through it again, but I have no documentation, no yellow slips, no letters, nothing.. all binned... Because as far as I am aware, these people write their own laws, so I write my own too, just tell them to f off.  I will read over them all but not sure how trying to clear up some ntk slips now will do anything, it's all been passed to debt recovery, I think anyway, because I never answer unknown calls.  Anyway sorry I have gone on... Maybe we should close this here. 
    • Conversion is a tort – and references to it are contained in the Torts (Interference with Goods) Act. Generally speaking if you sue in contract or negligence then you wouldn't be getting your goods back. You would simply be getting financial compensation. That's the way the courts work. The basic premise is that everything can be compensated by a payment of money. When we deal with special values such as sentimental/expectation losses then you have to reassess. However, if you are simply concerned with the replacement value then we would simply be talking about money. The idea of suing in any kind of tort whether it is the tort of conversion or the tort of negligence is to put you back into the position that you would have been if the tort had never occurred. Returning you to your pre-incident position is generally considered to be putting you into that position in terms of monetary value. So if you run into someone's car and cause £500 with the damage – then you are entitled to recover £500 and that puts you into the position you would have been if the accident never occurred. If you suffer the loss of something that has a particular value to you which may not be of value to anyone else – then things get much more complicated – especially if you're suing  in contract or in negligence because generally speaking remedies are assessed on a replacement market value.  A sentimental item may be worth very little on the market and couldn't be replaced simply by finding out the going rate on eBay or in the shops, for instance. If you are  suing in conversion then the natural remedy to be awarded by the courts is an order for the return of the items. Of course you face additional complications if the items have been sold on or damaged. I have to say it seems to me that you are better off not having your German chocolates. There are much better ones around – but that  is a matter for you. Of course, everything I said in my much earlier post about the disadvantages of suing the actual recipient still stand and in fact if you did sue that person, it would be in the tort of conversion. Basically you would be saying that that person has usurped the rights of owner. They have converted your property into their's. (We talking about ownership/title here). I hope you understand how messy it would be to have to sue the alleged tortfeasor in Liverpool and if you are simply prepared to go with replacement values – even if we can enhance the value because of the special value to you, by suing DHL – how much easier it would be. It's good news that DHL apparently carry items up to €500 – and also good news that the value wasn't declared. This means that they would not be able later on to try and argue that because the original contract with the sender was based on a £200 declared value – or a £200 German statutory maximum, that you wouldn't be entitled to claim anything more. We would have been able to overcome that – and of course at the end of the day if they put their hands up to £200 then they would be really stupid to start putting their heels in for an extra £ton. Of course I'm sure that you would like to go for the recipient. It would be very satisfying – but there would be considerable risk factors in terms of the economic risk  I have explained in my earlier post. It's up to you. We will help you do either – but if you want a quick resolution to this then as I have already said, DHL is your target. Of course you could then hope that DHL will challenge the recipient and attack them – but that will never happen. DHL want a quiet life and just get on with business and making money – which isn't altogether unreasonable. If you sued the recipient, then if you are able to establish dishonesty on their part then they could be a question of punitive damages – but I would have to look that up. I think we would then have to think about suing that person in trespass which carries with it the sense of not only having usurped rights of owner but also having delivered an insult to the true owner by deliberately interfering with their goods. You would have to establish the dishonesty of the recipient which would be another complicating factor – although the fact that you have attempted to contact them and they haven't responded and they have blocked your messages will be extremely helpful. Also if it came to court and they had to admit that they had eaten your dog treats and fed your German chocolates to the dog, it wouldn't go down well and the judge would be disposed to award you some punitive damages – but it probably wouldn't be more than 300 or 400 quid, I would have thought – and of course at the end of the day you still have all the problems of enforcement. I'm afraid people often know lots about their rights and about how to assert their rights – but they never think about enforcing their rights. You will find this to be the case where the you go to Resolver, or citizens advice – or most other agencies.  
  • Our picks

mask8007

exclusive leather sofas

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3416 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I'm another disgruntled customer of Leather Lords in Birmingham, who now appear to be trading as Exclusive Leather Sofas. Leather Lords were unable to correctly fulfil my order so I cancelled and have been waiting for a refund of nearly £3000 for over 4 months. Trading Standards have intervened, but Leather Lords just seem to hold them in contempt and have not fulfilled promises made to them regarding our refund. We've now issued court proceedings and hope that this is succesful

 

I have now filed a report regarding Leather Lords and Exclusive Leather Sofas on actionfraud.org.uk. I'm not sure if they are acting fraudulently, so I will let the experts investigate and decide.

 

Action Fraud is the place for you to find out about fraud. the UK’s national fraud reporting centre. If you’ve been scammed, ripped off or conned, there is something you can do about it - get in touch with them.

 

Here are a couple of definitions of types of fraud from their web site :-

 

Advance fee fraud is when fraudsters target victims to make advance or upfront payments for goods, services and/or financial gains that do not materialise

 

Long and short firm fraud is when a seemingly genuine business is set up, but has the intention of defrauding its customers and suppliers. Long firm fraud is when the business has developed a good reputation and credit history, while short firm fraud happens when the bogus business has been in operation for a few months. Short firm fraud is often internet related. Fraud relating to bankruptcy and insolvency can involve companies fraudulently trading immediately before being declared insolvent, phoenix companies or illegal trading while suspended

 

As I say, I'm not saying Leather Lords or Exclusive Leather Sofas are acting fraudulently, but when you read these definitions it does give cause for concern and needs to be investigated. If you too have had a similar experience, record details of your case on actionfraud.org.uk. The more cases they get to hear about, the more they are likely to do something about it

Share this post


Link to post
Share on other sites

I'm very sorry indeed to have found this thread so late :-x

 

I ordered two sofas from the Birmingham store on July 4th, and paid up front by visa debit (which I now understand is not very wise). I was told delivery would be likely in 4 weeks, 6 at the outside, and that I would get a call the next day to confirm. Almost as soon as I had paid, at the back of my mind I started to think that maybe I might have picked the wrong company to give my money to.

 

Over the last 9 weeks I have (from time to time) phoned the store and politely chased the order. Finally, I was told last week that today would be delivery day.

 

After trying unsuccessfully all of today to try to confirm the delivery would be coming, I went to the store, which was shut. Staff at a nearby shop told me that they had cleared out last week - I guess shortly after my last phone conversation :-( I was told some other things about the firm's situation that I won't repeat here.

 

I was absolutely horrified. I've since found out that it is actually possible to make a 'chargeback' claim with visa debit, which may get my money back. I'm going to keep track of the London Gazette and will post details about what has happened to the firm here.

 

Hopefully not too many people will end up badly out of pocket in the end. In future I'll do my research before entering my pin...

 

 

Dave

Share this post


Link to post
Share on other sites

Not sure what this means but I found this listing on the London Gazette to day.

 

 

Gazette Issue 822697 published on the 10 August 2010. Page 581 of 1823

 

EXCLUSIVE LEATHER SOFAS LIMITED 04290207 (D1) 30/07/2010

Share this post


Link to post
Share on other sites

Think this is a 'documents received' entry for the annual accounts for the Cannock based store (although to be honest I'm new to searching London Gazette). Will give them a call tomorrow...

 

Dave

Share this post


Link to post
Share on other sites

Hi

Can I just check is this the Birmingham Branch in Camp Hill that is closed down, not the one in Cannock?

 

:-x

Share this post


Link to post
Share on other sites

My order was with the Camp Hill one, and that's the one that I found was shut down today.

 

Unfortunately I also called the Cannock store a few times today and got no response - and from what the staff next door to the Camp Hill store said, I think the whole company has gone under :-(

Share this post


Link to post
Share on other sites

Thank You for getting back to me. A lot of customers are going to be very angry or are already that, I'm one of them.

 

Thank You for replying.

Hope you having Good Luck getting your money back.

 

:-x:mad2:

Share this post


Link to post
Share on other sites

I'm really sorry to see you've been waiting for your sofa too. I hope you can get a credit card refund. I don't know how long these things take to get sorted out - hope it doesn't take too long.

 

I've had some bad experiences lately with furniture delivery, but this is by far the worst. Next purchase I won't pay a penny or sign anything till I know I've got exactly what I want.

 

I can't believe that a company can carry on the way ELS have for so long. :-x

Share this post


Link to post
Share on other sites

I rang their Cannock branch this morning and also had no reply. I live near Cannock and will take a drive to see if they are still open and report back.

My order was placed on the 8th of July for a Minuetto suite costing £1769.99, I don't think I will ever see it.

Share this post


Link to post
Share on other sites

Just visited ELS in Cannock today at 10.45am and found it locked but display furniture still inside. No one around and car park empty with a barrier across the main entrance. No signs anywhere to say if they are closing or still in business, but given the fate of the Birmingham branch it doesn't look very promising. I for one will be contacting my credit card company to see about a refund.

 

I took photos but only have 5 posts so cannot include direct links here.

However, if you paste the links into a browser you should be able to see them, just replace * with h in the address and close the gap between googlea pis.com

 

ELS Cannock main entrance.

 

*ttp://commondatastorage.googleapis.com/static.panoramio.com/photos/original/40431007.jpg

 

ELS Cannock inside front entrance.

 

*ttp://commondatastorage.googleapis.com/static.panoramio.com/photos/original/40431014.jpg

ELS Cannock back of store.

 

*ttp://commondatastorage.googleapis.com/static.panoramio.com/photos/original/40431021.jpg

ELS Cannock rear car park. 7th August 2010.

 

*ttp://commondatastorage.googleapis.com/static.panoramio.com/photos/original/40431024.jpg

 

 

 

 

(.)

Edited by we shall overcome
http:// size

Share this post


Link to post
Share on other sites

This is awful :-x

 

Yesterday I exchanged numbers with another disappointed customer at the B'ham branch. He suggested there might be some possibility of taking legal action against the people who run/ran the company if a case could be established.

 

From reading through some of the previous posts ELS clearly have a long history of dissatisfied customers. I wonder if there is enough information available about their business practices to put a case together.

Share this post


Link to post
Share on other sites

Hello

 

I am sorry to hear that there are more and more Customer's just like me that have paid by Credit Card and those that have paid by cash.

I have been down to the Store in Birmingham and confirmation has been given by the other branches next to ELS that they have gone into Administrations.

These are some advice I can only share through my own experience that I am going through now.

 

1.) If you have paid by Credit Card, contact your Credit Card Company and inform them of the

situation and they will asked you to get confirmation of a Letter of a Liquidation/Termination

Letter from the Administrator's to confirm they have gone into Administration also contact

Trading Standards.

 

2.) If you have paid by Debit Card also contact your Bank for further advice and Trading

Standards, they will be able to advise you which next step to take.

 

3.) If you have paid by Hire Purchased, you need to contact the Hire Purchased Company and

prove that you have not receive the goods and also contact Trading Standards.

 

4.) If you have made the purchased by cash or a deposit you will need to claim of the

Administrator and also contact Trading Standards.

 

Please register your complaints to Trading Standards as it would give them more evidence of what Exclusive leather Sofa has done and they can pass your details onto the Administrator once they have been informed giving us the Customer a chance to get our money back.

 

Good Luck to everyone

 

:-x

Share this post


Link to post
Share on other sites

Hi Berts Dad

 

I have finally log my complaint with Action Fraud.

Thank You

Share this post


Link to post
Share on other sites

Hello

 

To all the Consumer's that have been affected by Exclusive leather Sofas or Leather Lords as know as before in Birmingham or Cannock, we might be able to stop Companies like this from operating if they have been reported.

Contact Action Fraud.org.uk or Tel:0300 123 2040

 

They are very Helpful and also give you other information on organisation's that might be able to help you.

 

Best of Luck

Share this post


Link to post
Share on other sites

I have logged a complaint with action fraud too.

Share this post


Link to post
Share on other sites

Hi

 

I went to this ELS the Sunday before the bank holiday, my mother saw two sofas a 3 and 2 seater, the price was astonishingly cheap, I checked it and it seemed really well made so I put down half the money. After I paid the salesman then said it will take at least three months to deliver. So yesterday I decided to look at the website which does not work, so I phoned the number off the internet (NO ANSWER) I then tried two other numbers and guess what (NO ANSWER) I am now extremely worried as I had a problem with a sofa firm many years ago and they were called "BROTHERS FURNITURE" and went bust and I lost all the money. I am going to see them later after work, I did pay the money by credit card so I should be alright I hope. After looking at the there terms and conditions I have noticed a lot of spelling mistakes which makes me feel even more that they are a bunch of crooks. I have not seen one positive review concerning ELS and hope that no one else falls into there grasp. Thank you for informing me of this firm which I hope will never have to deal with again.

Share this post


Link to post
Share on other sites

i am a recent member of staff at els/leather lords until the company was liquidated on wed/thurs of last week

any questions?

i will do all i can to help anyone

thanks

Share this post


Link to post
Share on other sites

Yes, as I have also replied on your other thread - if you are genuine, please do the honorable thing and help out all of s who have been ripped off by these fraudsters? I do apologise if I sound a little mistrustful, but as anyone with any dealings with - Leather Lords/ELS/Exclusive Leather Sofas whatever they are called at the moment - will say, it's not surprising.

We need , where the furniture is - and the delivery men who emptied the store WILL KNOW THIS! We already know the main players in all this - So, how about doing the honourable thing?

Edited by dx100uk
no pers info please

Share this post


Link to post
Share on other sites

Yes, can I have my sofa & chair too (they were on the shop floor and sold as in stock) - my finance documents have been altered to say that my furniture was delivered, which it wasn't - so can I have my furniture please, cos this is fraud and falsification

Share this post


Link to post
Share on other sites

they should have done the honourable thing and called all customers whow had left a deposit, I'm presuming there was a filing system with customers invoices who were waiting on furniture to be be delivered

Edited by dx100uk
clarity

Share this post


Link to post
Share on other sites

I wud be surprised if staff were not aware of this issue I called on 23 august was told by a MEMBER OF STAF that my sofas wud be coming on the friday they knew they wud not be there so how can you help please tell me

Share this post


Link to post
Share on other sites

Would anybody like to contact Rogue Trader on the BBC, by the way jipcus would you like to give an Interview? I guess not!

Share this post


Link to post
Share on other sites

can you give any details of the administrator? Can you advise if it will reopen as another name. My missing part of a corner settee is in the office so all i need is to get in to collect it

Share this post


Link to post
Share on other sites

JANE - by reading all the other blogs so far, both stores have been emptied out and abandoned, you will not be able to go and get your missing bits. And I have a sneaky feeling that this company/companies have not officially been declared insolvent, I think they have just packed up and cleared out while the going is good. (for them). I doubt if we will ever see an insolvency notice or liquidators appointed, because no one will know where they are???????? They will, as the very "helpful" ex member of staff explained, simply set up under a new name somewhere else. But I will not give up on this, I am passing everything I have to the Birmingham bailiffs, as well as to Trading Standards and fraud agency. Not to mention local press & radio. You guys over in the Cannock area, you need to do the same, as over here our people have no jurisdiction over Cannock area. Lets all do as much as we can to get these bastards - excuse my language.

Share this post


Link to post
Share on other sites

The Cannock Store still has furniture in it, the back door is open and so is one of the containers out the back. I have no intention of claiming the furniture I believe is still inside the shop, unless I can do this officially as I'd probably get done for theft of my own furniture but I think that by the time the local community realises the above, it may all disappear. I have informed Watchdog, Trading Standards and attempted to contact the Police (however they put me on hold for 25 minutes before I gave up).

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...