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Item Missing from Sales Bag

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Hi.... first don't panic. What is the item and what was the price tag on it? It sounds like you didn't get to the correct level of management (if at all) but there is no excuse for the attitude you received.


The first thing to ensure is that keep the receipt as it is the evidence of everything. Presumably it will show who the till assistant was who will be able to confirm your story.


You need to write to the store, with a copy of the receipt, explaining what you have told us. Explain that it was a simple mistake and that you really don't blame the till assistant who was doing a good job in the circumstances but that the mistake needs to be rectified. the store were responsible for this and it is the store who needs to remedy it.


Explain that you telephoned and explained it to the member of staff and that you think you were not believed. You were quite taken aback when the staff member put the phone down. Ask for the item to be sent to you again.


I am pretty sure they should respond to your satisfaction, if not then write to head office's customer services copying in the original paperwork and any unsatisfactory reply asking for the item to be replaced.

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