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    • Hi HB,  I have been using it - freedom pass for a long time, this is why i am worried, my memory fails me!  there is no way of checking on the freedom pass usage according my partner.  see my question on your comments: Paragraph 1 a short explanation of why you used the card on the day you were caught worry: as i said i have no excuse other than to save some money  Paragraph 2 you know you made a mistake and you regret it worry: yes i will admit that it is my fault and apologise profusely - will see other template Paragraph 3 you understand how what you did is wrong and the effect it has on TfL worry: yes will do, borrowing words from other template Paragraph 4 you have taken action - tell them what - to ensure that this doesn't happen again worry: i have an oyster PAYG which i use for my journey in to work -ranging 2-3 days a week;  so i can't say that i will buy a season ticket which is more expensive?? Paragraph 5 you ask if they would allow you to pay the outstanding fare and their administrative costs to resolve this worry: i will do that. QuestIon: will they inform my employer?     
    • So they seem to be deliberately fouling Britain - not 'just negligently Need to be in jail alongside the PO crims, and rabidly corrupt MPs
    • Well, we know it seems that the poops and others just use there MP position mainly to generate funds from their 'outside' lol interests Lets hope labor BAN second jobs for Mps - all second jobs - then create a truly independent expenses 'police' with real powers Tip of the iceberg: "A cohort of Conservative MPs standing down before the next election have netted jobs worth millions of pounds and have taken dozens of all-expenses-paid trips funded by foreign governments and lobbyists, the Observer can reveal." so far - "top of the list was former justice secretary Brandon Lewis, who has taken on five new part-time roles worth £410,000 a year alongside his commitments as an MP.   Outgoing Tory MPs take lucrative second jobs and ‘swan off on jollies’ | Conservatives | The Guardian WWW.THEGUARDIAN.COM Sixty four Tories and four independent MPs who lost party whip plan to stand down from the Commons amid dire polling for Conservatives  
    • The first thing you need to do is for your father to send Argos customer services an email saying he wishes to return the item within the 14 day cooling-off period under the Consumer Rights Act 2015. This is important because he needs simple proof to back up his request, as they are being stubborn. Enclose a copy of receipt details so they can locate the sale, Distant selling regulations will apply as he made the contract online with the retailer and they took the payment. The contract is between your father and ARGOS. He has to cancel the contract and receive a refund back to his debit card. You cannot act on his behalf (Privity) as a third party and they have every right to refuse to deal with you if they so wish. Data Protection the number one issue. How you received the goods is irrelevant. A retailer's terms and conditions cannot derogate statutory obligation.
    • TfL take abuse of staff passes very seriously. If the pass has been confiscated I imagine they will write to them and it could result in the card being suspended for a time, as I understand it. I hope you've told them about the card being confiscated and why? We need to know how many times you used the pass please - how many weeks at 2-3 days a week. Later I would expect TfL to write to you as well, possibly with a schedule of journeys made with the card, to ask you to tell them which journeys were you. They will ask for your side of the story. We can help you to refine a letter to send once they write but you need to start it off because you're the only one who knows the full story. I suggest something like this. Paragraph 1 a short explanation of why you used the card on the day you were caught Paragraph 2 you know you made a mistake and you regret it Paragraph 3 you understand how what you did is wrong and the effect it has on TfL Paragraph 4 you have taken action - tell them what - to ensure that this doesn't happen again Paragraph 5 you ask if they would allow you to pay the outstanding fare and their administrative costs to resolve this Please don't copy and paste what I've said, use your own words. HB NB This is a suggested reply, don't send it before they write to you because we need to see what they say.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice on a faulty cooker still under warranty


theinquisitor666
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Hi all. Ill try to sum this up quickly.

My mother had her kitchen replaced 14months ago & her cooker was replaced with a brand new electric unit. The guy who did the job was a reputable kitchen installer. Everything was fine until 2 weeks ago when the lower oven basically exploded. Im a qualified auto electrician & although this is a totally different kettle of fish (so to speak) it was obvious to me that the cooker element had ruptured for no apparent reason. This in turn caused her cookers main power fuse in her fuse box to blow. Anyway she checked her guarantee & found out it has a 5 year parts & labour warranty so she called the company & a week later the engineer came out & changed the Element. The builder who installed the kitchen has no blame in any of this. But this is the part that puzzled me. The engineer from the cooker manufacturer didn't check or replace the main fuse in her fuse box but said "sorry love. That's not my department". Then went on his way saying the cooker would be fine. 2 days ago i went over & replaced my mom's 30amp fuse & we tested the cooker out. It worked fine for 1 minute until we switched the lower over on & then it exploded with an almighty flash again. I opened the door & could see the new element had a hole in it just like the original. My argument is how could the engineer say the cooker was now fine without testing it. Ok if my mom had a trip board then i suppose it would be easy for the engineer to flick a switch. Surely this engineer would be qualified to replace a small piece of 30amp fuse wire ? Anyway - she called the company again & has to wait another week for an engineer to come out. Ive just looked through the guarantee & notice a small section saying "Products over one year old that are considered beyond repair or uneconomical to repair are not subject to exchange/refund or compensation". Although the company have not said the cooker is 'beyond economical repair' as yet. Im not confident in the appliance being safe if the element is changed again.

Do you think she would have any kind of right to insist on the cooker being replaced ? Even though it is 14 months old. They are happy enough to charge £400 to supply the appliance. I would expect a damn site more than 14 months for my money. She has been without a cooker for almost 3 weeks now & although she is youthful she is still in her mid 60's.

Any advice would be appreciated, so we can arm ourselves if the company quote the clause i found in their warranty.

Many thanks

Gary Birmingham.

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you are covered under soga regardless of any warranty expiry clause or whatever.

as for a replacement, they are with their rights of soga to repair, they typically have 28days.

 

as for replacing the fuse wire

sadly no, his actions were correct, you like me would replace it, but, there are insurance & health & safeyt issues etc etc to bear-in-mind here .

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 9 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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