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Scottish Power back-billing £1800 even though monthly payments have always been made

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Hey there


I'm looking for some advice on the above. My mum recently received a gas bill from Scottish Power totalling £1800!!! We were very confused as she has always made payments every month without fail in the 4 years she has been with them. This has been done for the most part by paypoint card not direct debit.


When queried the historical bills were analysed by SP and they attributed the high bill to the fact that a new meter was installed in November 2006 and they were not made aware of this!! The property is council owned and the meter I believe was changed as part of an upgrade to their properties in the area; therefore I don't feel this is my mums problem as she is a tenant and not the property owner.


The plot thickens as in September 2009 she received a bill outlining the account was £245.00 in CREDIT, hardly an indicator that a whopping bill was just around the corner!!


Any advice on where she stands would be appreciated, as SP want her to pay back a monthly amount of £38.00 over the next 48 months. However she is on Pension Credit and I do feel that this is their mistake, seeing as monthly payments have always been made and she was even lead to believe that the account was in credit. It feels like a shake down to me and I think the whole situation stinks.


I've read the energy code and am unsure how or if this would apply??


Advice mucho appreciated.......

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Hello and Welcome, Matt84.


I'll move this thread to the appropriate Forum.






Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Scott - thanks for moving this and the welcome!


A slight CORRECTION to my original posT: the Supplier is SCOTTISH HYDRO ELECTRIC


Loopinlouie - Thanks for your response :) The only reading taken was one which she provided on a card that came thorugh the letterbox. A reading was taken and then taped to the porch window so that it would definitely be recorded if she was out. The meter man left a ticket to say he had been to the property and noted it.


Recently when the bill debacle started SCOTTISH HYDRO ELECTRIC have tried to say that they had made numerous efforts to take a reading at the property, yet no letters or phone calls ever made/received to arrange anything or notify us that they had been. When asked they could not produce evidence of this either.

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  • 9 months later...


Welcome to The Consumer Action Group.



I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.


Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.



Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.


It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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