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refund letter template needed for loan brokers!

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My son recently tried to apply for an unsecured loan but ended up paying approx £60 to a loan finder company - he was completely mislead on the phone & thought he had been accepted for the loan & would get within a few days. Anyway I rang them to cancel their services (no-one had offered or been in touch with him) and was asked to put in writing the request for a refund. We did this sent it recorded etc. They have now written & asked him to sign his original agreement & return it to them. Is there a template letter I can now send quoting something official? I have read somewhere that they can only actual charge £5 for their admin costs & the remainder must be refunded.

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Hi,

 

Did you ever get a letter template?

 

Regards

Al

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My son recently tried to apply for an unsecured loan but ended up paying approx £60 to a loan finder company - he was completely mislead on the phone & thought he had been accepted for the loan & would get within a few days. Anyway I rang them to cancel their services (no-one had offered or been in touch with him) and was asked to put in writing the request for a refund. We did this sent it recorded etc. They have now written & asked him to sign his original agreement & return it to them. Is there a template letter I can now send quoting something official? I have read somewhere that they can only actual charge £5 for their admin costs & the remainder must be refunded.

 

The Letter Before Action is here:

 

http://www.consumerforums.com/resources/templates-library/90-recovery-of-application-fees-from-loan-companies/602-letter-before-action

 

You are correct about the £5.00, actually I think it is £3.00. If you want, I can get the regualations.


“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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if it has been done by credit card

try a chargeback

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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if it has been done by credit card

try a chargeback

 

dx

 

Debit card as well, I have done that more than once.


“We believe Capital One Law takes privilege over UK Law” – Sven Lagerberg – Capital One.

-----------------

By supplying ALL the documents WILL NOT answer your questions but by supplying a SELECTIVE few will. – Jayne Sheenan – HSBC

------------------

Separate requests with a fee should be made to ALL relevant Data Controllers in an organisation. - Jayne Sheenan – HSBC

------------------

Our t&c's overrides ICO guidelines when reporting to CRA's - Karon A Bullock - Capital One

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Hi,

 

Thanks for the links to the templates.

 

Just one question, I've sent the relevent letters to the loan company and OFT & TS. I put in the letter to refund within 7 days of the date on the LBA, but I've just found out that the letter was only delivered on 13th is this when I start the 7 days? and is it 7 working days or just 7 days?

 

I just want to know how long to give them before I log the claim. The date on the letter was 8th October. Delivered via RM Recorded delivery on the 13th October.

 

Cheers

Al

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