Jump to content


  • Tweets

  • Posts

    • Thanks dx.    Would I not SAR Asset Link Capital as it was assigned to them in 2016 (according to the POC)?   To provide some context, I'm familiar with attending hearings etc and have fought and won a couple of battles.  I don't mind risking a couple of K in extra costs to give it a shot but I need to feel that there is at least a chance of success.   The card was originally an Egg card taken back in 2000 and then sold to BC who then sold to Asset Link Captial (no5) Limited.   When I did a CCA request to BC back in 2015, they provided reconstituted T&C's that post dated when I took the card out with Egg and a Credit Agreement for BC (which was clearly made up as the account was with EGG!).   Appreciate you are being careful to provide advice and not push someone to do something that could end up costing more money, I'm up for the fight though!
    • Public backs debt enforcement to support vital public services - survey | CIVEA View the full article
    • you wont get eric and that doesn't solve your problem as thats mainly to do with private parking set asides really as most judges now view PPC Backdoor CCJ with dissent and grant it regardless.    i absolutely hate link and paul burrell he built up a £1B+ empire of wealth solely by conning debtors into paying debts they mostly didn't even owe, but in this instance you are on very shaky ground.   me pers i'd not even debated it and i'd just gone for it win or bust. once you get the set aside it should be plain sailing.   but you came for advice and i can't not be truthful here.   the only otherway to better gauge you chances is to SAR Barclaycard , get everything they hold. that will show you the cards that Link will have to play with , they might well be pants.      
    • I have read everything about these cowboys but need a little advice. I was issued my fine on 9/12/19 but only received a dated letter on 11/01/20.   Ive had all the threatening letters from DRP and now Zenith and ignored them all. My wife was driving our car but yet its my dad who's getting all the letters as he's the registered owner. They managed to get my number and rang me today, I busted them for being the same company but the guy on the phone was super aggressive. I said to him Ive spoken to Trading Standards and they told me by law a ticket has to be issued within 14 days of the offence. But as you can see it was over a month, I said this to the aggressive dude on the phone who actually knew way to much about parking fines. So I think they are actually under the same umbrella as VCS also.   He was firing back that the law doesn't state that and I should look at 2012 laws or something and the DVLA, and it takes time to get my details from the DVLA to issue my charge????   Does this mean anything to anyone pls Regards   Stuart
    • Thanks to both of you, I've PM'd Ericsbrother.   dx - I wonder if you would be able to suggest a couple of hypothetical basic defences that you think would be valid  (just to see if it sparks any thoughts of a different approach I could take)?
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Mis-sold sky upgrade


Please note that this topic has not had any new posts for the last 3662 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all! Just joined the forum tonight, looking for a little advice, sorry if i tread on old ground!

 

I've had sky tv, phone and broadband for almost a year and a half now. Since joining my tv package has been all the entertainment packs (no sky sports or movies). Towards the end of last month i called up Sky to enquire how much it would cost to add on all sky sports and sky movies channels. Up until that point i had been paying £44 per month. I was advised that my new monthly payment would be £48 per month. I had an inckling that this may be wrong but i made sure (on two occassions) that i repeated everything and got the operator to confirm my new monthly cost. On both occassions the operator agreed that a full tv package, my current phone package and my current broadband package would £48 per month. Based on this verbal quote i asked for these new products to be added to my package.

 

What happened next i half expected. Lone behold got a bill through for much much more than i was quoted. Its going to be around £70 a month.

 

Would i be correct in saying that Sky lawfully would have to stick by their verbal quote (wrong or not) and the only way they can correct this wrong is by then writing to me and giving me 31 days notice of change of subscription fee as set out in their terms & conditions. Or (i know its a longshot) are they tied in to their verbal quote for longer than that?

Link to post
Share on other sites

I would have thought you would at least have right to be put back in the position you were before as in old package. Dont know about them having to honor described fee unless you recorded it of course and can argue that. Thing is what verbally quoted in any way on the system? If not might be a losing argument as they could say just a mistake. Thing is you hinted you knew the price sounded wrong, but hey maybe there is some offer on for all you know you could have thought, but sometimes our suspicions are right.

 

If I were you I would straight away raise a complaint online through the mysky site and take it from there. You never know if they value your custom they may honor the mistake. The escalation dept once complaint unresolved first time do have some powers. But if not recorded and sky say didnt happen its your word against theirs, see how you go along xx

 

ps. Ida in fife hot on these topics, she may add her knowledge at some point xx

Edited by loopinlouie
Link to post
Share on other sites

yip as you assumed the £48 quoted was for tv alone not for all 3

 

they will say it was a mis- understanding

 

there is a possibility that they may be able to listen to the call

 

do as lou says and send an email stating what you have here and request the call be listened too and the price given honoured for at least a small period

 

Ida x

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Link to post
Share on other sites

thanks to both of you, i'll give that a try. Just a note though, Ida you said that the price of £48 was for the tv only. Funny thing is, when you look at the breakdown on the bill the tv on its own is £52 i think, so the £48 quoted doesnt come up anywhere at all. But your right in what you say, thats obvisouly what the guy was qouting me, tv alone. Would you say its easier emailing them rather than calling them first then?

Link to post
Share on other sites

it was £48 until the 1st sept it's now £51.

 

You can do either, just that they guys dealing with emails have more time to look into it.

 

Ida x

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...