Mis-sold sky upgrade

[tamd88]

Hi all! Just joined the forum tonight, looking for a little advice, sorry if i tread on old ground!

 

I've had sky tv, phone and broadband for almost a year and a half now. Since joining my tv package has been all the entertainment packs (no sky sports or movies). Towards the end of last month i called up Sky to enquire how much it would cost to add on all sky sports and sky movies channels. Up until that point i had been paying £44 per month. I was advised that my new monthly payment would be £48 per month. I had an inckling that this may be wrong but i made sure (on two occassions) that i repeated everything and got the operator to confirm my new monthly cost. On both occassions the operator agreed that a full tv package, my current phone package and my current broadband package would £48 per month. Based on this verbal quote i asked for these new products to be added to my package.

 

What happened next i half expected. Lone behold got a bill through for much much more than i was quoted. Its going to be around £70 a month.

 

Would i be correct in saying that Sky lawfully would have to stick by their verbal quote (wrong or not) and the only way they can correct this wrong is by then writing to me and giving me 31 days notice of change of subscription fee as set out in their terms & conditions. Or (i know its a longshot) are they tied in to their verbal quote for longer than that?

[loopinlouie]

I would have thought you would at least have right to be put back in the position you were before as in old package. Dont know about them having to honor described fee unless you recorded it of course and can argue that. Thing is what verbally quoted in any way on the system? If not might be a losing argument as they could say just a mistake. Thing is you hinted you knew the price sounded wrong, but hey maybe there is some offer on for all you know you could have thought, but sometimes our suspicions are right.

 

If I were you I would straight away raise a complaint online through the mysky site and take it from there. You never know if they value your custom they may honor the mistake. The escalation dept once complaint unresolved first time do have some powers. But if not recorded and sky say didnt happen its your word against theirs, see how you go along xx

 

ps. Ida in fife hot on these topics, she may add her knowledge at some point xx

Edited September 7, 2010 by loopinlouie

[IdaInFife]

yip as you assumed the £48 quoted was for tv alone not for all 3

 

they will say it was a mis- understanding

 

there is a possibility that they may be able to listen to the call

 

do as lou says and send an email stating what you have here and request the call be listened too and the price given honoured for at least a small period

 

Ida x

[tamd88]

thanks to both of you, i'll give that a try. Just a note though, Ida you said that the price of £48 was for the tv only. Funny thing is, when you look at the breakdown on the bill the tv on its own is £52 i think, so the £48 quoted doesnt come up anywhere at all. But your right in what you say, thats obvisouly what the guy was qouting me, tv alone. Would you say its easier emailing them rather than calling them first then?

[IdaInFife]

it was £48 until the 1st sept it's now £51.

 

You can do either, just that they guys dealing with emails have more time to look into it.

 

Ida x

[tradedemon]

Best bet is to give them a call and put it in writing too. I've always found that when you call them there's no tracability to conversations.. Good luck!