Jump to content


  • Tweets

  • Posts

    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

experto/varde now PRA Group chasing old MBNA silver nomination choice card debt


firstship
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 523 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Question................

mbna debt sold to Exporto,,,,,,,,,,,,,,,,,,,,,

am I correct in thinking I have no agreement with this company so why should I pay them anything,

I have signed nothing with Exporto have agreed to nothing,

or is it not that easy??????????????

 

adding to above...............

 

.Have been reading a long thread about Experto and Varde Investments Ireland............

 

...Varde have purchased the debt from MBNA and Experto are writing to me on behalf of Varde..............

 

my view is I need a letter from Varde stating they have purchased the debt and that they give Experto the authority to act on their behalf,

I think this is not to much to ask...............

 

..It then raises the point I do not have any agreement with Varde,

I have signed nothing,

can I refuse to pay them or is the debt enforceable by Varde or Experto????????????????...FS

 

Any one got on ideas of how I stand with Experto,there are conflicting threads..............FS

...FS

Link to post
Share on other sites

  • Replies 130
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hi Firstship,

 

What was the situation prior to it going to Experto, did you have a DN from MBNA?

 

Did you receive a NOA?

 

There are others on here (me included) where MBNA sold on to Experto before the expiry of the DN.

 

I would also recommend SAR to establish the dates and go from there.

Link to post
Share on other sites

Hi...Dotty50.....some time since been in touch...........The NOA just a line in a letter from MBNA,nothing from Varde and I am not happy having Experto act on their behalf even though I am aware they are a part of Varde,until I get written confirmation from Varde that they have bought the debt and Experto has the authority to represent them...............MBNA sold to Varde before DN expiry.....How did you deal with this???????, will use SAR if Experto and Varde do not comply.....................thanks...........FS

Link to post
Share on other sites

You say just a line from MBNA, you sure it wasn!t in a Experto Credite envelope as happens, if MBNA sent to NOA it should be Recorded Delivery direct from them I understand? is your DN valid MBNA usualy are not so some extent??

:mad2::-x:jaw::sad:
Link to post
Share on other sites

http://www.consumeractiongroup.co.uk/forum/showthread.php?201852-Mbna-Virgin-Cca-(sold-to-Experto-Credite)

 

Here is my thread firsthip, not updated of late because of more pressing matters to deal with at home.

 

Although I wrote to Experto advising of Unlawful rescission, it seems it would have been better not to have acknowledged them as any NOA should be sent by recorded delivery.

 

I believe that Varde do not have a uk licence which is why Experto act on their behalf.

Link to post
Share on other sites

Hi.thanks for the response.................DN dated 09/08/2010...............letter from MBNA dated 24/08/2010 confirming a DN is in place and states the account has now been legally assigned to Experto Credite.............on the 01/09/2010,Expertos letter states "we are writing to advise you that Varde Investments (Ireland) Ltd has bought the interest of MBNA in the above reference account,including the outstanding balance.Consequently,Varde is now the legal owner of your account.Under the terms of the Asssignment Experto Credite has been appointed by Varde to recover any and all outstanding sums" Am I correct in assuming the DN is faulty because of the 14 day ruling,am I further correct in having written to Experto that no notice of transfer by Varde and no confirmation from Varde that they authorise Experto to act on their behalf is the correct route to take............thankyou.....FS

Link to post
Share on other sites

Can you upload minus personal details this letter you say from MBNA with copy of envelope it came in? also copy of your DN showing only the dates not your name etc, (if NOA from MBNA did letter come recorded delivery?).

Edited by Old Cogger
:mad2::-x:jaw::sad:
Link to post
Share on other sites

thanks for the replies,will upload info over the weekend,,,,,,,,,,did not keep envelopes(I should know better),no recorded delivery from MBNA............................FS

 

Find attatched DN and page 2 of MBNA letter and Experto letter,,,,,,,,,,,,,,,,,comments please........FS

 

.. The DN took 6 days to arrive........FS

 

 

2010-08-24 MBNA default.pdf 2010-09-01 experto lette - debt sold to Varde Ireland r.pdf

Link to post
Share on other sites

Bet 1st one came in Experto envelope, seeing hand writen date?

 

your name is on the DN

 

Letter DN DATED 9/8/2010 you say 6 days for delivery = say 14th = 14 days is to 29/08/2010 clear days (14) 30th August 2010, maybe sar them as they probably sold earlier seems to be the norm,. Disputed DN I would say, if that other letter genuinly came from MBNA was it Recorded delivery to you, see what others have to say more experianced?

 

i would ask somebody but an account in dispute letter to Experto I would suggest, also MBNA

:mad2::-x:jaw::sad:
Link to post
Share on other sites

  • 2 weeks later...

I'm in the same boat. Be carefully with Experto as they are not very nice.

 

However, if the default notice is invalid like mine, then you are only liable for the arrears at the time of the invalid default notice. (Less costs for unlawful temrination) In my case, they have also refused to send me information under my subject access request. They have denied receiving a notice, with payment even they they have spoken about it and signed of it.

Link to post
Share on other sites

  • 2 weeks later...

Anybody any ideas,MBNA sold debt to Varde Ireland and Experto say they act for Varde.............I feel Varde should supply DOA,is this correct???????Varde should also supply a letter stating they have assigned Experto to act on their behalf??????is this correct????When a debt is sold am I correct in assuming a new contract should be required between the new owner of the debt and myself??????????????I am trying to apply some logic to this problem,my contract was with MBNA,Varde purchased the debt so the contract is now void with MBNA but there is not a new signed contract with Varde???????????????HELP ON THIS PLEASE...............................FS

Link to post
Share on other sites

done the account in dispute letter to Experto,they are quick with their demanding letters,slow at replies when you dispute anything

I will try reply within 7 days or, thats the problem CCCS will not allow me to take Experto/Varde of my creditors list on the basis of CCA dispute.I am still on "no interest" so do not want to rock the boat to much........................thanks FS

 

Sorry missed out...................Still feel Varde Ireland need to supply DOA plus letter confirming that Experto can act for them,and I am still in doubt about"new debt owner but no new agreement does the agreement with MBNA still become enforceable even with a new debt owner?????????????

At the moment I am paying Experto and accepting their word that they are acting for Varde

,not happy about this and yet CCCS are happy to pay them, on my behalf???????FS

Link to post
Share on other sites

no experto imply verdi ownership, no MBNA notification, you ask verdi for information, you will no doubt receive letter saying they will contact MBNA for DOA , but wait wait wait for it here we go: a so called letter in an Experto Credita Envelope saying DOA, so they are sending out their own see [previous posting on subject, see post 8?) then check date of so called letter? KEEP ENVELOPE.

Edited by Old Cogger
:mad2::-x:jaw::sad:
Link to post
Share on other sites

  • 3 months later...

Experto have produced a copy of a signed APPLICATION FORM and state this complies with s78 in my view an Application Form is not an Agreement...ANY VIEWS....still fighting with Experto that Varde have not confirmed purchase of debt and I am not prepared to accept Expertos word that they act for Varde...ANY MORE VIEWS...........FS

Link to post
Share on other sites

Hi..Dotty...... long time............the Application Form has my signature and all other details comply with an application,their letter is a short sharp we consider this complies with the s78 request and the correct T&Cs where included..............my stand is an application form is not an agreement,however a number of site managers seem to feel the signed application form with T&Cs and proof of payments made in the past are sufficient to comply..................FS

Link to post
Share on other sites

So they are putting a little more into their response, mine just said, please find enclosed a copy of the agreement, please contact us to resolve payment!

 

No mention of s78.

 

You will probably get letters from CMC (Credit Management Consultants) next.

 

I have recently had 6 in about the same amount of weeks!

Link to post
Share on other sites

  • 3 weeks later...

Hi.today received a letter from Experto and enclosed is a document on MBNA headed paper which is MBNAs DOA details stating sale of debt to Varde Ireland like this is 5 months late in arriving.

 

Still no DOA from Varde or confirmation that they have assigned Experto to act for them.

 

FS

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...