help

[lottiesnan]

I have sky just the basic package...My son phoned week or so ago and asked if he could move back home ,tiff with the girlfriend and to upgrade the sky package to all the channels and multiroom..He would pay the extra....

 

Did just that all arrange for monday upgrade and the new card came today..

 

He has just texted me to say cancel it he isnt coming home now grrrrrrrrrrrrrrr

 

I phone sky but i have entered into a verbal contarct 12 month minimum...

 

They said it was explained to me over the phone and this is correct.........

Not best pleased... I now have to pay for a service i am unlikey to use ..I live alone:(

Have i not got a leg to stand on here ...??

[IdaInFife]

Do you mean monday coming?

 

You have 8 days to cancel it:

 

If you have ordered goods directly from us either by telephone or via the internet:

You can cancel your order from Sky for a Sky box and minidish, related subscription or other product (e.g. tvLINK or Sky Active Keypad) up to 8 working days after the later of delivery, installation or receipt of this notice.

Please note: different cancellation provisions apply to Sky+/Sky+HD - these are supplied separately.

• If you decide to cancel a product or service BEFORE installation or delivery: Call us on 08442 41 44 14 95 or write to us at one of the addresses or fax us on one of the numbers below.

• If you decide to cancel a product or service AFTER installation or delivery, you must do one of the following:

1. Call us on 08442 414 414; or

2. Write to us at: Customer Relations, Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.

3. Fax us on: 01506 484343

4. Send us an email by visiting the "Contact Us" section at sky.com

 

 

you can also give 31 days notice to change your package back down to your basic package

 

Ida x

[lottiesnan]

Yes 8am this monday morning!!... Can i ring them today and cancel?

[IdaInFife]

yes

[BOB BYSTANDER]

To OP: Can't you learn to seperate your mind and inner beliefs into whats right, whats fai,r and whats the decent thing to do, compartments. You entered into an contract so stick with it and do watch Sky, you get many hours each day of some wonderful entertainment espeically films. Why not ask your son to pay the bill, but having said this its highly unususal for a son to ask his mum for Sky to be installed before he comes home?[rather curious indeed] As for Sky, to me its unfair to insist all new subscribers must enter into an 12 month contract, 6 months might be better, so check out the post above on cancellation rights. My beef is with Virgin TV, my complaint is "if you change your package/s, add or delete something they automatically sign you up to an new 12 month contract, we were with them for some 5+ years and in the end left, to long to explain here, but they do charge £5-00 PER MONTH for no direct debit, and if there payments agents are slow transferring your bill money to them they ignore the actual date of payment and use the date of its receipt. If a weekend work break interevenes they can and do put £10-00 on your bill "for late payment". Getting it back is so much of an hassle that we left them.

[buzby]

Your son said he'd pay for it, you ordered it on his behalf - it is a payment that he must make to you. It was his actions that resulted in your additional expense, if he doesn't offer to meet your additional payments to Sky, you've learned a valuable lesson for the future should a similar situation occur.

[lottiesnan]

As it turned out the sky engineer was unable to fit Hd because my tv is on the wall and he wouldnt go near it.

He phoned sky instalition teamm and told them he would not be carrying out the install.. My son paid for all the stations for the month and he can wait till he has hiis own place if he wants all singing and dancing sky