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welshice

The Tech Guys

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Hey everyone,

Sorry if this is in the wrong category, it's regarding Tech guys, but I bought the laptop from a Currys store, I just thought the Tech Guys are emplyed by Pc World.

 

Basically, I sent off my laptop for repair on the 16th of August. The motherboard died on me. I asked for a loan laptop, and was told one would be sent out, which it wasn't. I recieved it back on the 27th of August, as soon as I started it up, it refused to start. Which was why I sent it off, it was in the exact condition as I left it with...Faulty.

 

I rang up the tech guys, explaining the problem, to which they said they'd pick it up in 5 days times. I stated that this was unacceptable, due to the fact I paid extra for the Premier club, which provides me with a next day delivery promise, and a loan laptop, and a replacement if the item wasn't fixed within 10 days.

 

At this point, I was quite aggrivated, as all of the points of my contract had been broken.

 

I rang up in a final attempt, and the tech guys said if I take it back to currys, then they will replace the product. I did as they asked, and currys basically said they didn't have the authority to do that. I explained the situation to them, and told them, that you really don't need a tech guy to diagnose it's not working, he tried switching it on, with the power pack, and without, and said the motherboard has gone.

 

The currys representative rang up the tech guys, and requested it to be written off. He basically argued the fact they broke their contract on the phone, The Tech Guys came to the agreement that they'd pick the item up on the 31st of August, so that it could be writted off on Wednesday, and I would be able to get a laptop on the Thursday.

 

None of this was done, and I have been told to wait to Monday.

 

I went into currys who told me to go to trading standards, and that they'd support me making a claim.

 

But, all I want is for that laptop to be written off. I need my own laptop for University, and I can't take any more notes for a Music Technology course on paper!

 

Any help would be appreciated, is there anyway I could get this written off quicker?

 

Thank You,

 

Jamie

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Hello,

 

Sorry to hear about the issues your having.

 

Just to clarify did you send it from the store or the home address? (With Premier club, you must state you want a loan laptop, and it MUST be getting collected and returned to your home address)

 

I know its under whatever happens premier club, but if there's no accidental damage to it and just a manufacturing fault, the store could of really sorted this out for, shame they haven't.

 

If you send me over your job number in a private message, i'll look into it and escalate it, if needs be.

 

Chris

Tech Guys

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Thanks for the reply!

 

Yeah, the Item was collected from my house and I did request a loan laptop. On the history sheet I was given It showed I requested one, and that one was despatched, however I didn't receive one, and my delivery papers confirm this.

 

I would gladly give you a reference number if I had one, but I haven't received one. I've now been told it'll be tuesday until I get Vouchers.

 

I feel like i'm getting a really bad service for something I pay 11.49 a month for!

 

Thanks for your help aswell!

 

Jamie

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Hello Again,

 

I spoke to The Tech Guys again earlier,

Now I've been told the day I will be able to get my vouchers is Wednesday.

 

It's getting pushed back all the time.

 

It was requested last Saturday, picked up on Tuesday and I was told I'd get vouchers on Thursday.

On Thursday I rang up and they said Friday, On Friday they said Monday, and now I've been told Wednesday.

 

It's kinda getting ridiculous now :/

 

Jamie

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Sounds like you've been having as much fun as i've had & got no where fast.....i've sent info to Watchdog regarding my problems which you might also want to do ;) & when i've managed to type it up i'll put it on here, as it's been a right farce/fiasco....not once has anyone said can i call you back once i've read thru notes as i used to have to do in an office job....best laff was when 2nd guy came to collect on 2nd day & i said desktop is supposed to be taken away if can't be fixed on the spot [he couldn't have done it as he was only collect n deliver guy ] he said ''we don't take furniture'' ....hope you get your prob resolved by the wednesday & that they don't change it to yet another day!!!

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