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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
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Since they upgraded the Vbulletin software on which the CAG forum runs it seems to have gone haywire.

Everything gets squashed from both sides.

Surely it's not just me who is experiencing these problems?

 

Please admin, has someone botched up a revision of the CSS style-sheets?

 

The pm area is particularly hard hit by the squashing, my messages appear in a vertical column one word wide.

 

Best regards, Paul.


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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use the arrow/chevrons next to where it says Consumer Forums Menu - top right of 1st post

 

to get rid \o/

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Cheers speedfreek. It worked a treat. I must have been legless drunk a few days ago and clicked it without knowing it.

Apologies to admin.

Paul.


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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Hi guys, we're still working on the tweaks to get things up to scratch! Sorry about all this, we shall be back to normal sharpish!

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Sorry it was my own stupid mistake. Speedfreek sorted it for me (see post above)

 

I'm just washing the egg off my silly face. Thanks. suicide.gif


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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Hi guys, we're still working on the tweaks to get things up to scratch! Sorry about all this, we shall be back to normal sharpish!
Thanks for posting. Now that you're here their is one thing that me and honeybee are finding irksome - it's the time-out interval that logs us out too soon. Maybe you'll leave it as is for greater security. It's not too big a problem because at least and unsent post or pm gets cached on forum and so when we re-sign in it's not lost.

 

Best regards, Paul.


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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Hello clever people and thank you for the PM, Loan Ranger. I now have a much wider screeen thanks to speedfreek, but the font is tiny. I'm having to use magnify to read posts.

 

Does anyone know a solution to that please?

 

My best, HB


Illegitimi non carborundum

 

 

 

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Hi honeybee,

have you tried the "Accessibility Wizard" yet?

It takes you through a series of steps with options, one of these allows you to increase the font size. I can't say more than that because I've never had the need to try it,

 

Best regards, Paul.


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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You could try Opera as your browser as you can zoom pages using the little box in the right hand bottom corner see mines @ 130%

 

I get this issue though.

 

No forwarding it to any analysts god knows what they'd make of faces ;p

 

5vxh8k.jpg

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Hi guys. It's a nightmare at the moment. I tried magnify which worked fairly well on CAG but naffed up everything else I want to look at. All the other websites I use are fine.

 

LR - I'm on Windows 7 which doesn't have all the facilities you mentioned. My OH and I have tried all the obvious solutions. As we used to say at work 'Oh no, not an upgrade!'

 

My best, HB

 

PS the font seems even smaller now. I need to find a magnifying glass to carry on using CAG. I hope someone on the site team reads this and takes pity on us.


Illegitimi non carborundum

 

 

 

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Honeybee, hold down "Ctrl" and hit your "+" sign until it's a decent size (this won't just increase the font but the whole page). When you want to downsize again, hold down "Ctrl" and hit "-" button.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Great tip Erika. I've learned a new trick today. Thanks.

Regards, Paul.


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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Valid thread LR.

I'm still hating the new version and wishing it was back to the good, clear, simple and user friendly version we had. No need for fancy tricks or dancing round the oak tree to get anywhere.

The net result is that I post only a fraction of what I used to and access the site far less. I'm virtually a stranger in the bailiff forum and miss helping people in the little things that I could do.

I'm not happy about moving away from the site but its not a patch on what it was.

That said, I appreciate most will probably prefer it now!

Best wishes

Rae

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Hi Erika and thanks for the great tip. I'll try it. You're not just a benefits guru then!

 

Rae, is it that bad? I really hope you don't desert us. I can't help thinking about 'If it ain't broke don't fix it'. The font size is doing my eyes in.

 

HB x


Illegitimi non carborundum

 

 

 

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i dont like it either:sad:

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I'd like to take this opportunity to say that the layout is a total mess. It's nigh on impossible to follow or read what i need to read. Please change this. The pages don't fit properly on screen. There is far too much happening visually. The adverts and images are poorly placed. The menu and contents pages are a total mess of colours and font sizes with way too many items. The sidebars just clutter up the screen with too much text. I cannot take all that's happening on screen in, it really does need a proper makeover. Please, keep it simple!

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Will report back all your comments folks.

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Hi guys. Is it me or has it all got worse again this afternoon/evening? It could be that my OH has installed a new version of our browser and taken me off Firefox, but I now have the narrow messages everyone has complained about. Speedfreek, I don't know if you're around, but the arrow/chevron you told us about seems to have gone somewhere else.

 

I'm at the tearing my hair out stage. So frustrating.

 

HB x


Illegitimi non carborundum

 

 

 

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Hi there.

 

Thanks for raising this. As far as I understand the powers that be are tinkering away, and somethings may get temporarily worse before getting better! Please be rest assured that all of your concerns are being raised within the team. Many of the site team are having problems too, for example I cannot report posts or moderate threads. Arrrgh!

 

Please accept my profuse apologies, it'll be sorted soon :)

 

Best wishes,

 

Seq.

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Thanks for that interesting info. You said things could get worse before they get better, just FYI - when I tried to go into this thread just now I was obliged to login.

 

Best regards, Paul.


I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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somethings may get temporarily worse before getting better!
Thanks for the interesting info. FYI the login page came up when I tried opening this thread from the category page.

 

Regards, Paul.

 

Dual posted because a refresh of the categories page failed to show my post and on opening the thread it wasn't showing either at the time. Then I re-posted and both posts displayed.

Edited by loan_ranger
Reason for dual posts.

I'm not a qualified welfare rights adviser, but I'm planning on becoming one. I'm no substitute for more competent advice from trained CAB and welfare rights workers - [URL="http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/127741-benefits-advice.html"]see this post[/URL] by Joa, great advice and links! I've been running a Crisis Loan campaign and help since Jan 2007 . See my annotations c/o "theyworkforyou". I'm also currently interested by the recent DWP Medical Services reform and the effect this is having on valid claims, seriously - someone needs to be keeping a suicide count.

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No honeybee, it ain't just you! :(

It is all to easy for me to whinge that the old site was perfect. Easy to read, easy to navigate. But then I don't know what goes on behind the scenes. Maybe the site usage was growing too fast and an update needed.

I guess I was taken totally by surprise. Only really visiting the benefits forum and the bailiffs forum I had no idea such largescale change was in the air or that it would go on for so long. (I've just spent ages trying to find the benefits forum which is now located in some other bizarre place called work and social something or other! Honestly...)

I think the best thing to do is say tara for now. Take a four week hiatus from the site and hope that when I return I'll be able to relearn the site and contribute once more.

This is not meant as a slight to all those working hard to do whatever you need to do to get the site as you want it. It's just that - as part of my illness I get so tired that I really can't spend a long time trying to find my way round!

I'll leave you all to it for a wee while and wish you all the best. :)

Much love.

Rae xx

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Maybe the site usage was growing too fast and an update needed.

 

The old forum software was becoming obsolete.

 

I'm looking at the site in high-res, it actually looks really good. There are a few things that still need to be looked at but I'm positive it'll get there in the end!

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Yup, the box with the typing is more WYSIWYG now, little by little things are looking better.

 

The old forum software is obsolete and the creators are not updating it anymore, potentially leaving CAG exposed to new threats and hacks, and due to the sensitivity of things discussed here, I'm sure everyone appreciates how necessary this update is.

 

A lot of people that I truly respect are having trouble with the forum, and all I can do is hope everyone weathers the storm and is still here after when surfing this site is a lot easier.


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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